ANNUAL REPORT FOR 2015 of the Telekom Slovenije Group and Telekom Slovenije, d. d. CONTINUOUSLY COMMITTED TO PROVIDING SUPERIOR SERVICES http: //annualreport2015.telekom.si ANNUAL REPORT FOR 2015 of the Telekom Slovenije Group and Telekom Slovenije, d. d. integrated with reporting on sustainable development indicators in accordance with the GRI Guidelines For some time now, technology is no longer the main factor in contemporary communication; of primary importance is what that technology enables. In this regard, 2015 was exceptional. Increasingly demanding users expect us to develop in line with the most state-of-the-art trends, to provide superior services and to develop a range of products and services that will meet all of their communication needs. The Telekom Slovenije Group strives to be a trustworthy partner to its users, shareholders, business partners, suppliers and employees. Trust represents the basis for growth, further development and success stories. Publisher: Telekom Slovenije, d. d., Cigaletova 15, 1000 Ljubljana Text and editing: Skupina Telekom Slovenije in Studio Kernel d.o.o. Translation: Amidas, d.o.o. and KPMG Slovenija, d.o.o. Creative idea and graphic layout: Pristop, Ljubljana, d. o. o. Photography: Telekom Slovenije, d. d. Official website of Telekom Slovenije: www.telekom.si Online TSG Annual Report: http: //annualreport2015.telekom.si Ljubljana, March 2016 2 Letno poročilo Skupine Telekom Slovenije in Telekoma Slovenije, d. d., za leto 2014 Letno poročilo Skupine Telekom Slovenije in Telekoma Slovenije, d. d., za leto 2015 3 Contents 2.6. Sales and marketing 91 2.6.1 Market and market shares in key service segments 91 1. THE TELEKOM SLOVENIJE GROUP IN 2015 7 2.6.2 Management of the portfolio of brands 96 2.6.3 Sales and marketing activities 101 1.1. About the Telekom Slovenije Group 7 2.6.4 Responsibility to users 106 1.1.1. The Telekom Slovenije Group is the leading operator in Slovenia and one of the most comprehensive 2.6.5 Customer satisfaction 110 communications service providers in the region 7 2.6.6 Market communication 112 1.2. Highlights of the Telekom Slovenije Group in 2015 8 2.7. Procurement and logistics functions 114 1.3. Letter from the President of the Management Board 12 2.8. Network, technology and IT 117 2.8.1 Research and development services 117 1.4. Statement of responsibility of the Management Board 14 2.8.2 Convergent core network 118 2.8.3 Fixed access network 120 1.5. Report of the Supervisory Board 15 2.8.4 Development of information technology 124 1.6. Markets and companies 17 2.9. Social responsibility 127 1.7. Commitments and membership in associations 18 2.10. Responsibility to employees 129 1.8. Development strategy and plans 20 2.11. Environmental responsibility 142 1.8.1 Vision, mission and values 20 1.8.2 Achievement of planned objectives by the Telekom Slovenije Group in 2015 21 2.12. Responsibility for the security of buildings, systems, 1.8.3 Strategic Business Plan of the Telekom Slovenije Group for the period 2016 to 2020 23 information and information technologies 155 1.8.4 Key strategic projects 26 2.13. Content according to GRI reporting guidelines 156 1.9. Inclusion and participation of stakeholders 27 2.14. Statement of the independent auditor regarding the sustainability report 163 1.10. About the annual report 30 3. ACCOUNTING REPORT OF TELEKOM SLOVENIJE GROUP AND TELEKOM SLOVENIJE, D. D. FOR 1.11. Significant events and achievements in 2015 32 THE FINANCIAL YEAR 2015 167 1.12. Corporate governance 36 3.1. Introductory notes 167 1.12.1 Corporate Governance Policy 36 3.2. Accounting Report of the Telekom Slovenije Group 168 1.13. Corporate governance statement 48 3.2.1 Consolidated financial statements of the Telekom Slovenije Group 168 3.2.2 Notes to consolidated financial statements 173 1.14. Ownership structure and share trading 54 3.2.3 Independent Auditor’s Report 239 3.3. Accounting Report of Telekom Slovenije, d. d. 240 3.3.1 Financial statements of Telekom Slovenije, d. d. 240 2. BUSINESS REPORT 61 3.3.2 Notes to separate financial statements of Telekom Slovenije, d.d. 245 3.3.3 Independent Auditor‘s Report 305 2.1. Financial results of the Telekom Slovenije Group 61 2.2. Financial management and performance 63 4. APPENDIX 306 2.3. Investments in fixed assets and financial investments 66 4.1. Telekom Slovenije Group companies 306 2.4. Risk management 67 4.2. Abbreviations of technical terms 309 2.5. Business environment and trends in the sector 75 2.5.1 Impact of the macroeconomic environment on operations 75 2.5.2 Trends in the ICT sector and development of ICT markets 77 2.5.3 Regulation of electronic communications 84 2.5.4 Competition protection and procedures before the courts 87 2.5.5 Compliance and anti-corruption 88 4 Annual report of the Telekom Slovenije Group and Telekom Slovenije, d. d. for 2015 Annual report of the Telekom Slovenije Group and Telekom Slovenije, d. d. for 2015 5 1. THE TELEKOM SLOVENIJE GROUP IN 2015 1.1. ABOUT THE TELEKOM SLOVENIJE GROUP 1.1.1. The Telekom Slovenije Group is the leading operator in Slovenia and one of the most comprehensive communications service providers in the region.1 Telekom Slovenije is the leading Slovenian Company: Telekom Slovenije, d. d. telecommunications operator. During the 1990s it Registered office: Ljubljana was the leading provider of fixed telephony services. Address: Cigaletova ulica 15, 1000 Ljubljana Today Telekom Slovenije is recognised as the leader Registration number: 5014018000 in the introduction and connection of the most VAT ID number: SI98511734 advanced and comprehensive telecommunications Entry in the companies register: 1/24624/00, services in the best (fixed and mobile) network in Ljubljana District Court Slovenia. The Telekom Slovenije Group is one of Number of shares: 6,535,478 the most comprehensive communication service Ticker symbol of no-par-value shares:TLSG providers in South-Eastern EUROPE, where it operates through its subsidiaries in Kosovo, Bosnia Telephone: + 386 1 234 10 00 and Herzegovina, Macedonia, Croatia, Montenegro Fax: + 386 1 231 47 36 and Serbia, and even Germany. Website: http://www.telekom.si Email: [email protected] It inspires its users with innovative technologies. It Twitter: @TelekomSlo opens up new professional and personal avenues for Facebook: them, and together cultivates an environment for https://sl-si.facebook.com/TelekomSlovenije the development of a community of opportunities. LinkedIn: https://www.linkedin.com/company/telekom- The activities of the Telekom Slovenije Group slovenije CONTINUOUSLY comprise: ∫ fixed and mobile communication services, The shares of Telekom Slovenije, d. d. are listed on ∫ digital content and services, the prime securities market of the Ljubljana Stock ∫ multimedia services and digital advertising, Exchange. See section 1.14 Share trading and COMMITTED ∫ system integration and cloud computing ownership structure for more information. services, TO DEVELOPMENT ∫ the development and implementation of Telekom Slovenije Group companies solutions for managing business content and See point 4.1 for more information. relations, and tools for managing and monitoring OPPORTUNITIES operations, Contact for investors ∫ the construction and maintenance of Information is available to investors, shareholders The communication needs of users change telecommunication networks, and and other interested parties at the following email with the development of technologies. We ∫ the preservation of natural and cultural heritage addresses: [email protected], [email protected] and thus constantly strive for the development in the Sečovlje Saltpans Regional Park. [email protected]. and superior quality of our services, and to Contact for information regarding the annual provide effective, useful, reliable, entertaining report and sustainable development report2 and constantly evolving tools for business Telekom Slovenije, d. d., Cigaletova ulica 15, 1000 Ljubljana and leisure. Public Relations Department [email protected] 1 GRI G4-3, G4-5 2 GRI G4-31 6 Annual report of the Telekom Slovenije Group and Telekom Slovenije, d. d. for 2015 Annual report of the Telekom Slovenije Group and Telekom Slovenije, d. d. for 2015 7 1.2. HIGHLIGHTS OF THE TELEKOM SLOVENIJE GROUP IN 20153 Other economic performance indicators in EUR thousand and % 2015 2014 Index 15/14 IN 2015 THE TELEKOM SLOVENIJE GROUP: Distributed economic value 615,597 665,084 93 ∫ increased the number of mobile were down EUR 31 million in of Telekom Slovenije, which Value added 221,210 160,014 137 connection by 3%, the number 2015, which affected all of achieved EBITDA of EUR 166.3 Added value per employee (in EUR) 53,731 35,935 150 of broadband connections the Telekom Slovenije Group’s million (compared with EUR Investment in property, plant and equipment (CAPEX) 112,962 111,941 101 by 4% and the number of TV revenue categories; 126.0 million in 2014). Here EBITDA – CAPEX 87,797 58,110 151 connections by 6%,4 ∫ erected 348 new base stations the minor impact of companies Ratio of (EBITDA – CAPEX) to EBITDA (cash margin) 43.7% 34.2% 128 ∫ generated a net profit of EUR in Slovenia with the aim of in Macedonia that were only 68.1 million, compared with EUR upgrading the broadband mobile included in the Group’s results Labour costs 130,215 138,887 94 1.5 million in 2014; network with LTE technology, until 31 July 2015 should also Corporate income tax 4,095 1,126 - ∫ generated net sales revenue of which covered more than 95% be taken into account, as well as Payments to owners – dividends 65,055 65,055 100 EUR 729.5 million, a decrease of of the population at the end of the fact that the Group’s stake in 4% or EUR 26.9 million relative to the year.