Request For Proposal For Appointment of Partner Agency (Vendor 1) For Development, Operations and Management of UMANG – Backend (Unified Mobile Application For New-Age Governance) June, 2019 4th Floor, Electronics Niketan, 6 CGO Complex, New Delhi 110003 RFP for Appointment of Partner Agency (Vendor 1) for UMANG – BE Table of Contents 1 Purpose of the document ....................................................................................................................................................... 9 2 Introduction................................................................................................................................................................................. 9 2.1 Digital India ......................................................................................................................................................................... 9 3 Request for Proposal ............................................................................................................................................................. 10 4 Overview .................................................................................................................................................................................... 11 4.1 UMANG Client Apps (Frontend) ............................................................................................................................... 12 4.1.1 Mobile App ............................................................................................................................................................... 12 4.1.2 Web ............................................................................................................................................................................. 13 4.2 UMANG Helpdesk ........................................................................................................................................................... 13 4.3 UMANG Backend ............................................................................................................................................................. 14 4.3.1 Design Principles ................................................................................................................................................... 16 4.3.1.1 User Centric ............................................................................................................................................... 16 4.3.1.2 Heterogeneous and Interoperable ............................................................................................................ 16 4.3.1.3 Sustainable and Scalable............................................................................................................................ 17 4.3.1.4 Pluggable and Loosely coupled Components ............................................................................................ 17 4.3.1.5 Easy On-boarding ....................................................................................................................................... 17 4.3.1.6 Address privacy concerns .......................................................................................................................... 18 4.3.1.7 Analytics ..................................................................................................................................................... 18 4.3.1.8 Multi-Language Support ............................................................................................................................ 18 4.3.1.9 Security ...................................................................................................................................................... 18 4.3.1.10 Easy integration with external interfaces .............................................................................................. 18 4.3.2 UMANG Core integrations .................................................................................................................................. 19 4.3.2.1 Aadhaar/VID (UIDAI, MeitY) ...................................................................................................................... 19 4.3.2.2 Digilocker (NeGD, MeitY) ........................................................................................................................... 19 4.3.2.3 PayGov (PayGov of MeitY or as provided by Departments) ...................................................................... 19 4.3.2.4 RAS (NeGD, MeitY) ..................................................................................................................................... 19 4.3.3 UMANG Backend Modules ................................................................................................................................. 19 4.3.3.1 Self-Care ..................................................................................................................................................... 20 4.3.3.2 Analytics ..................................................................................................................................................... 20 Page | 2 RFP for Appointment of Partner Agency (Vendor 1) for UMANG – BE 4.3.3.3 Campaign Manager .................................................................................................................................... 21 4.3.3.4 API Manager............................................................................................................................................... 21 4.3.3.5 CRM ............................................................................................................................................................ 22 4.3.3.6 Application Performance Management .................................................................................................... 23 4.3.3.7 Transaction Management .......................................................................................................................... 23 4.3.3.8 Exception Handling .................................................................................................................................... 24 4.3.3.9 Security and Authentication ...................................................................................................................... 24 4.3.3.10 Cache Management ............................................................................................................................... 25 4.3.3.11 Load Management ................................................................................................................................. 25 4.3.3.12 Session Management ............................................................................................................................. 25 4.3.3.13 Log Management ................................................................................................................................... 25 4.3.3.14 Payment Module ................................................................................................................................... 26 4.4 UMANG Service Providers .......................................................................................................................................... 26 5 Scope of Work for Backend Partner (Vendor 1) ........................................................................................................ 26 5.1 Go-Live (With specified Works) ............................................................................................................................... 27 5.2 Service Enablement ....................................................................................................................................................... 28 5.2.1 Service Enablement Process ............................................................................................................................. 28 5.2.1.1 On-boarding ............................................................................................................................................... 29 5.2.1.2 Development ............................................................................................................................................. 29 5.2.1.3 Testing and Demo of Enabled Services ...................................................................................................... 30 5.2.2 Service Targets ....................................................................................................................................................... 30 5.2.3 Service Enablement Timelines ......................................................................................................................... 30 5.3 Development and Enhancement of UMANG Core Modules........................................................................... 30 5.3.1 Development ........................................................................................................................................................... 30 5.3.2 Testing ....................................................................................................................................................................... 31 5.4 Operations and Maintenance ..................................................................................................................................... 31 5.5 Documentation 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