Student Guide 2018-2019 Working together for better global management MAASTRICHT SCHOOL OF MANAGEMENT | STUDENT GUIDE 2018-2019 Welcome Dear Student As our student, you are the central point of Management Team our concern and the reason of existence of MSM. Therefore, apart from providing you Meinhard Gans, MSc with a high quality education, we also want Chief Executive Officer ad interim to make your stay at MSM a pleasant one. No more - an unforgettable one! Ms. Katalin Kovacs, MPA In this guide you will find general information Dean ad interim on the services and facilities you will find at MSM as well as practical information on Ms. Chantal Muyrers living and studying in the Netherlands and Chief Financial Officer ad interim Maastricht. Mrs. Marion Rutten-Klerckx, MA Should you like more personal and detailed Director Human Resources and information our enthusiastic staff will be Legal Affairs happy to help you. We wish you good luck with your educational program at MSM and Ms. Caroline Jansen a memorable stay in the wonderful city of Executive Secretary to the Management Maastricht. Team MAASTRICHT SCHOOL OF MANAGEMENT | STUDENT GUIDE 2018-2019 Contents General Guide 3 Money & Finance 20 3.1 The Euro 20 1 General information 4 3.2 Commercial banks 21 1.1 Building: address & opening hours 4 3.3 Your Bank account 21 1.2 General rules 4 3.4 Tax Forms 21 1.3 Education Operations Office 4 4 Shops 21 1.4 Research Department 4 4.1 Opening hours 21 1.5 Career, Student and Alumni Services 4 4.2 Markets 21 1.6 Information Center 5 4.3 Supermarkets 22 1.7 Travel Office 7 4.4 Department stores 22 1.8 Finance Office 7 4.5 Shopping centers 22 1.9 Restaurant 7 5 Wining & Dining 23 1.10 Acccomodation 8 5.1 Dutch eating habits 23 2 Visa and Permits 8 5.2 Typical Dutch Food 24 2.1 Residence permit 8 5.3 Restaurants 24 2.2 Registration with municipal authorities 8 5.4 Cafés and bars 26 2.3 International students and part-time job 9 5.5 Dancing 27 2.4 MSM Internship Guidelines 9 6 Travel & Transport 27 3 Being a student at MSM 10 6.1 Bicycles 27 3.1 Your name in the Netherlands 10 6.2 Driving a car 28 3.2 Mailbox and mailbox address in the Netherlands 10 6.3 Rent-a-car 29 3.3 Phones 10 6.4 Public transport 29 3.4 Post office mail 12 7 Sports 31 3.5 Health and medical care 12 7.1 Sport & Fitness centers 31 4 In class 14 7.2 Swimming pools 31 4.1 The class representative 14 7.3 Other sport facilities 31 4.2 Books and writing materials 14 8 Social and Cultural activities 32 8.1 Tourist information 32 8.2 Travelling abroad 32 Social Guide 8.3 Museums 33 8.4 Cinemas 33 1 The Netherlands 15 8.5 Theaters 33 1.1 General 15 8.6 Social and cultural events 34 1.2 The Dutch 17 8.7 Must sees in Maastricht and surrounding 35 1.3 Government 17 9 Religion 36 1.4 Provinces 17 10 Holidays & Festivities in 2018 - 2019 37 1.5 Languages 17 11 Dutch habits and language 39 1.6 Climate 18 11.1 The Dutch and their habits 39 1.7 Daylight saving time 18 11.2 Legislation and drugs 40 2 Limburg 19 11.3 Useful Dutch words 41 2.1 Maastricht 19 MAASTRICHT SCHOOL OF MANAGEMENT | STUDENT GUIDE 2018-2019 General Guide Introduction to the facilities and services of Maastricht School of Management 1. General information 1.3 Educations Operations Office 1.1 Building: address & opening hours The Education Office is located on the second and third floor and can be found in the following offices: EP:229 Visitors address: MSc: 332 Endepolsdomein 150, 6229 EP Maastricht MM: 330 The Netherlands MBA: 329 Executive MBA: 332 Postal address: Online MBA: 347 PO Box 1203, 6201 BE Maastricht The Netherlands 1.4 Research Department Tel.: +31 (0)43 38 70 808 The Research Department is located on the third floor Fax: +31 (0)43 38 70 802 In room 350 and room 351. Email: [email protected] 1.5 Career, Student and Alumni Services MSM building opening hours: 04 Monday - Friday: 8.00 a.m. - 8.00 p.m. The goal of the Career, Student and Alumni Services is to give students and alumni a complete “MSM experience” where not only the knowledge on management is developed, but also the soft skills and 1.2 General rules attitudes of becoming a good manager and a more self-aware person. One of the tools MSM’s uses to • Lecture hours can vary per program. Please regularly achieve this is the mentorship program. Maastricht check the schedule for any changes. We expect School of Management uses ‘mentorships’ as a tool students to be on time and present in each class. to make its students familiar with the Dutch way • You are kindly requested to refrain from smoking of living and doing business. In return, senior in the MSM building at all times. managers participating in the mentorship program • It is not allowed to take food or drinks into the get personally acquainted with foreign business lecturing halls, the Function Hall, the Information cultures and expertise. Center or the Computer Room. Preparing for MSM In case of fire in the MSM building, the fire alarm During the preparation phase, the admissions will go off. All students and staff are requested to office will guide you and advise you in arrival-related leave the building immediately via the emergency matters: visa and residence permit for the exits and gather outside the main entrance. DO Netherlands, housing and medical insurance, NOT use the elevator!! You must NOT return inside information on general facilities, libraries (information the building before the fire brigade has declared centers), public transportation, recreation facilities etc. the area safe. Twice a year, a fire drill will be held to rehearse the procedure described above. MAASTRICHT SCHOOL OF MANAGEMENT | STUDENT GUIDE 2018-2019 During your study of management, finance, information technology, The Student Counselor can assist you on personal operations, environment, accounting, marketing, issues. For questions related to your study your first tourism and economics, enabling students to acquire point of contact is the Education Operations Office. in-depth study foundation in management education. The Educations Operations Office, the Academic Coordinators and the Student Counselor work together in monitoring your performance and Opening hours well-being during your stay at MSM. Monday 08.00 a.m. - 5.30 p.m. Tuesday 08.00 a.m. - 5.30 p.m. Where to find the various contact people Wednesday 08.00 a.m. - 5.30 p.m. Manager Enrollment and Career Services, Thursday 08.00 a.m. - 5.30 p.m. Ms. Hermina Kooyman Friday 08.00 a.m. - 5.30 p.m. E-mail: [email protected] Tel.: +31 (0)43 38 70 817 Student Services & Alumni Officer, Ms. Denise Dupont Information Center Staff E-mail: [email protected] Manager: Ms. Iris Weijenberg, BA Tel.: +31 (0)43 38 70 885 E-mail: [email protected] Student Counselor, Ms. Pilar Gonzalez Vigil Tel.: +31 (0)43 38 70 877 E-mail: [email protected] Tel.: +31 (0)43 38 70 855 ID-card To use the facilities of the Information Center every MSM Social events student needs a valid ID-card with a barcode. Your 05 The aim of the social events program is to enhance ID-card will be distributed during the introduction interaction between students in and outside the program. This does not apply to the students taking classroom environment; to stimulate interaction part in our short programs. between the various programs and to expose students to Western-European culture and ICT facilities traditions. A diverse program of social activities The ICT-platform in the information Center is will be set up in collaboration with the Education equipped with 10 multimedia monitors, internet Department, the program can be adjusted and access and many software applications. These can tailored to the needs of the students the moment only be used when the ICT-platform is not in use for a social class representative has been appointed. classes. We advise you to always bring your laptop with you. 1.6 Information Center Scanning and printing facilities are available in the Information Center. The MSM Information Center is a sophisticated multi-functional resource center where students Collection, website have access to a wealth of knowledge that can be The Information Center contains about 10,000 books. applied to every aspect of their study. It is a learning The majority of the academic journals are available resource center featuring the most advanced online in electronic format via databases. There is also a knowledge tools. The ICT-platform is equipped with growing collection of research papers written by 10 computers and state-of-the-art facilities to deliver MSM students worldwide, as well as theses and computer based courses. The Information Center dissertations. An international thesaurus is used to specializes in English language literature in the fields classify the materials. MAASTRICHT SCHOOL OF MANAGEMENT | STUDENT GUIDE 2018-2019 1.6.1 Information Center portal 1.6.2 Regulations The Information Center offers a virtual portal, where All facilities of the Information Center are available registered staff and students have access to the for students and staff, free of charge. A membership library web catalogue, databases, and several other card (valid ID-card with barcode) is required to access facilities.