FlexiNews Issue four: Oct 2020 ALLFLEXI THAT GOES ON IN THE WORLD OF REFLEXNEWS VEHICLE HIRE Ford Custom PHEV Renault Twizy Tester Mind Time To Change Plugging in to fleet fuel Trialling new electric vehicles Mental Health Pledge signing as efficiency with Ford on a for the fleet, including the Reflex commits to changing the 400-mile client test run Renault Twizy way we think and act at work Highlights REFLEX SIGN THE MENTAL HEALTH PLEDGE On 4th August, Reflex Vehicle Hire Some of the ideas involve bringing signed their Mind Time To Change all of our departments together Pledge. through team building activities so that we can eliminate any alienation We held a meeting with the Mental between departments and bring Health committee members at everyone together as one big Reflex Reflex, chaired by Charlie Atkins, family. We are all here to help each Reflex’s Mental Health other and look out for one another Ambassador. and this pledge should spread that message through the business. The Mental Health Champions spoke about what the pledge would entail Signing the pledge represents the and what this meant for all staff at action that Reflex plan to take and Reflex. what we will do. We hope to raise awareness and help people speak up Along with this, the members are about the issues that they may have undergoing intense mental health tackled. training to deal with speaking to staff about the sensitive subject. Highlights TOP 50 BUSINESSES IN LEICESTERSHIRE Earlier this year, The BDO manufacturing and industrial Leicestershire Growth Report markets sectors which made up announced the Top 50 Fastest more than a quarter of the top 50 Growing Companies in the region. and achieved an average sector growth rate of 22%. Across the 50 companies, a whopping £2.1bn was generated as According to LLEP, Leicestershire combined revenues with an average proves to be a bustling hub for the growth of 23%. retail and wholesale sector boasting 18 businesses in the top 50 and Real estate and construction has tracking an average sector growth experienced strong sector growth rate of 22%. averaging 40%, attributable to just four companies within the top 50. Reflex Vehicle Hire are proud to be featured within the list at number 9, Retail and wholesale was followed with a growth rate of 32%. closely by companies in the Highlights REFLEX MADE THE SHORTLIST Reflex Vehicle Hire has been to truly prioritise customer service, shortlisted for The Virgin Atlantic they must consistently deliver Customer Experience & Loyalty support to their customers through Award in recognition of our good times and bad. customer service levels. The Coronavirus crisis has been a The award is part of the prestigious test of how businesses respond to 2020 Lloyds Bank National customers in need, and we have Business Awards and attracted maintained our strategic focus on entries from businesses throughout putting our customers first and the country in every industry sector. doing all we can to help. The achievement recognises the Our team members understand our consistent focus on customer customers and their needs, and that service throughout the Reflex has had an impact on everything, Vehicle Hire business during some from the way telephone of the most challenging times the conversations are handled through industry has faced. to how innovative technology is developed. We believe that if companies are Highlights WHIZZING AROUND IN THE TWIZY Here at Reflex, we like to trial any purchasing decisions to ensure different makes and models that are we get it right. new to the industry before welcoming them to our fleet. Getting the right vehicles to join our fleet is vital, as we always want to The Renault Twizy, which is a offer the latest and most innovative two-seat microcar, came to visit us technology to our customers. on site for a few days whilst we put its electric ability to the test. Our fleet vehicles are not limited and we will always encourage customers We were impressed, with zero CO2 to place orders for their perfect emissions and an official range of 62 vehicle that fits their exact needs. miles, it’s the perfect companion for shuttling in cities. You can enquire with our expert fleet team to get a real taster of what is Our fleet team will thoroughly put available and see what will suit your vehicles to the test before making business requirements the most. Highlights FLEXIBLE FLEET WITH BUILT-IN SAFETY Reflex Vehicle Hire makes the This flexibility is enabled by Reflex perfect partner for RSS Vehicle Hire’s award-winning Infrastructure, as both companies customer service team, who earned are committed to high service levels praise from Johnathon Mcdonough, and industry leading safety Fleet Co-ordinator at RSS standards. Infrastructure. Our hire fleet is also a valued flexible He said: “They are a supplier like no resource for the business, which can other. 99% of the time they will expand and contract as market supply exactly what you need. Their conditions dictate. customer service is outstanding. The team go above and beyond all For example, as disruption from the the time. In the current climate, it Coronavirus crisis took hold, RSS can be hard to get vehicles, but Infrastructure was able to reduce its Reflex Vehicle Hire have been able fleet size before quickly adding to sort out exactly what we need vehicles as demand returned. or find an equivalent to get the job completed.” Highlights FLEXIBLE FLEET WITH BUILT-IN SAFETY CONTINUED While services are flexible, the Mcdonough said: “On several commitment to safety continues occasions, because of the systems unchanged, so RSS benefits from in the vehicle, we have been able ‘Safety-as-Standard’ risk to show that an incident is not the management services. driver’s fault. Drivers recognise that this is about road safety, Vans are provided with telematics particularly the younger ones who and dashcam technology as part of are tech savvy and understand the Driive with Reflex modular risk the benefits. The system has also management service. helped to decrease incidences of speeding, as I get a regular report The system helps to protect the that helps with driver business, vehicles, and drivers. It management.” provides information that can power driver education courses, Head over to our website where you while camera footage and telematics can read more customer case data can defend drivers from studies and find out how we have inaccurate third-party claims. helped their business. Highlights PUTTING 70-REG FLEET ON THE ROAD Reflex Vehicle Hire has one of the UK’s dealer network on the road to youngest fleets in the industry and recovery. we rolled out our latest replacement models as the new 70-plate We purchase thousands of new registration number was launched. vehicles each year worth millions of pounds and we are working with a We constantly invest in new vehicles wide network of vehicle dealers to to ensure our customers get access support their businesses. to the most modern vehicles and the latest technology, meaning we are Among the vehicles joining our first on the road when new fleet recently are five replacement registration plates are introduced. Ford Transit Couriers, which offer a 1,620mm load floor length, with Despite the disruption of the plenty of room for cargo, Coronavirus pandemic, we have toolboxes or equipment, along with continued to renewing and update sidewall-mounted tie-downs that our fleet with replacement vehicles. keep the load door free from obstructions. At Reflex Vehicle Hire, we are using our buying power to support the Browse our full vehicle range on the website. Highlights FLEET & MOBILITY LIVE VIRTUAL EVENT Each year, Reflex Vehicle Hire attend the option for visitors to take away the prestigious Fleet & Mobility Live any information they deem event put together by Fleet News interesting. and Commercial Fleet. The exhibition is the UK’s leading event for the fleet The fleet sector plays an essential industry that invites individuals role in keeping UK businesses working in the sector to come along moving, even during unprecedented and learn all about what is happening times to provide basic necessities. in the market. The virtual exhibition will take place However, this year the event will be on 17th - 19th November, giving moving virtual following a recent exhibitors and attendees time to announcement in Fleet News prepare for the changes to arise. surrounding the uncertainty of Coronavirus. Although the event has moved virtually, Reflex are still able to The event itself offers a vast array of communicate fresh ideas on how to virtual exhibition stands with better manage your fleet and suppliers sharing ground-breaking drivers, finding the best solutions to and innovative new technology for suit your business. visitors to make use of, as well as Highlights BESPOKE BRANDED RACKING Our new personalised Reflex Vehicle Our services do not stop at flexible Hire 3 tier metal racking system by vehicle hire with safety as standard. Hubb Systems Ltd and Complete You can design your plain white van Vehicle Accessories in one of our anyway you need it. utility vehicles. From chapter 8, livery and beacons, We undertake bespoke requests to towbars, racking and deb units. often for our client base and can There is not much we cannot supply. offer personalised and branded features for your company just like Our partnerships with vehicle this. accessory companies mean that your choice of ancillary items is If your company has certain endless. specifications for vehicles to fulfil vital contracts, we will look to Request your perfect vehicle, exactly accomodate any requirements that the way you need it.