AGREEMENT BETWEEN THRYV, INC. AND COMMUNICATIONS WORKERS OF AMERICA DISTRICT 7 EFFECTIVE August 28, 2019 THROUGH March 19, 2021 Thyv Inc.reserves the right to amend or to withdraw this offer for settlement in whole or in part if the CWA District 7 rejects any portion thereof. i Table of Contents CONTENTS BY ALPHA ................................................................................................................ IV PREAMBLE ..................................................................................................................................... 1 AGREEMENT .................................................................................................................................. 1 MUTUAL RESPONSIBILITY ........................................................................................................... 1 RECOGNITION ............................................................................................................................... 1 LEGAL COMPLIANCE .................................................................................................................... 2 NON-DISCRIMINATION .................................................................................................................. 3 TITLES AND REFERENCES .......................................................................................................... 3 TERM OF ARTICLES ...................................................................................................................... 3 SUCCESSORSHIP ......................................................................................................................... 3 PERSONNEL RECORDS ............................................................................................................... 3 NO STRIKE - NO LOCK OUT ......................................................................................................... 3 GRIEVANCE PROCEDURE ........................................................................................................... 4 PROBLEM SOLVING STEP ............................................................................................................ 4 DEMOTION, DISCHARGE, SUSPENSION .................................................................................... 5 OR OTHER DISCIPLINE ................................................................................................................. 5 ARBITRATION ................................................................................................................................ 6 ELECTION TO ARBITRATE ........................................................................................................... 6 CONDUCT OF HEARING AND DECISION OF ARBITRATOR ...................................................... 6 WORKING PROCEDURES ............................................................................................................. 7 ASSIGNMENT OF WORK ............................................................................................................... 7 ASSIGNMENT OF ACCOUNTS ...................................................................................................... 7 WORK SCHEDULE ......................................................................................................................... 7 FOUR DAY WORK WEEK AND FLEXTIME ................................................................................... 8 MANAGEMENT REPLACEMENT ................................................................................................... 8 LEASED WORKERS ....................................................................................................................... 8 REIMBURSEMENT OF EXPENSES, AUTOMOBILE EXPENSES AND WIRELESS PHONE EXPENSES ..................................................................................................................................... 9 REIMBURSEMENT OF EXPENSES ............................................................................................... 9 REIMBURSEMENT OF AUTOMOBILE EXPENSES ...................................................................... 9 WORK SPACE .............................................................................................................................. 10 WORK SPACE ALLOCATION ...................................................................................................... 10 REIMBURSEMENT FOR PERSONAL RESIDENCE OFFICE ...................................................... 11 OPERATIONS COMPENSATION ................................................................................................. 11 WAGE GROUP COMPENSATION ............................................................................................... 11 WAGE GROUP COMPENSATION ............................................................................................... 11 TEAM AWARD .............................................................................................................................. 12 OVERTIME .................................................................................................................................... 12 SHIFT DIFFERENTIAL .................................................................................................................. 13 SALES COMPENSATION ............................................................................................................. 13 SALARY ........................................................................................................................................ 13 COMPENSATION CYCLE ................................................. ERROR! BOOKMARK NOT DEFINED. BOOK ON THE STREET (“BOTS”) .................................... ERROR! BOOKMARK NOT DEFINED. NEXT ISSUE STREET DIRECTORY (“NISD”) .................. ERROR! BOOKMARK NOT DEFINED. COMMISSIONS ............................................................................................................................. 14 RECURRING AD SALES RATE BANDS ...................................................................................... 24 NEW SALES RATE BANDS ............................................... ERROR! BOOKMARK NOT DEFINED. NEW SALES CONVERSION PREMIUM INCENTIVE RATE .............. ERROR! BOOKMARK NOT DEFINED. QUARTERLY BONUS ........................................................ ERROR! BOOKMARK NOT DEFINED. OVERTIME FOR INSIDE MARKETING CONSULTANTS ............................................................ 33 TRANSITION PAY ......................................................................................................................... 33 PREMISE AND INSIDE MARKETING CONSULTANTS ............................................................... 33 ii PAY FOR TEMPORARY WORK ASSIGNMENTS ........................................................................ 34 TIME OFF WITH PAY (TOP) ......................................................................................................... 35 HOLIDAYS .................................................................................................................................... 35 PERSONAL DAYS ........................................................................................................................ 35 WINTER CLOSING (WBC) ........................................................................................................... 36 VACATION .................................................................................................................................... 36 ILLNESS DAYS ............................................................................................................................. 37 APPROVED ABSENCES .............................................................................................................. 37 PERSONAL LEAVES OF ABSENCE ............................................................................................ 38 FAMILY MEDICAL LEAVE ACT .................................................................................................... 38 POST AND BID PLAN ................................................................................................................... 39 PAY TREATMENT ON MOVEMENT ............................................................................................ 40 RELOCATION ............................................................................................................................... 40 FORCE ADJUSTMENTS .............................................................................................................. 40 ADJUSTMENT GROUPS .............................................................................................................. 41 METHOD OF FORCE ADJUSTMENT .......................................................................................... 41 TRANSFER OF WORK ................................................................................................................. 42 DOWNGRADES ............................................................................................................................ 42 VOLUNTARY SEPARATION PAYMENT PLAN ............................................................................ 42 LAYOFFS ...................................................................................................................................... 43 INVOLUNTARY SEPARATION PAYMENT .................................................................................. 44 SEPARATION BENEFITS ............................................................................................................