TROUBLESHOOTING 61 TROUBLESHOOTING FAQs: Frequently Asked Questions ENGLISH Q: What are the best temperature settings for my refrigerator and freezer? A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the display change. You can also select the Refrigerator Manager application on the Smart InstaView display and use the Unit button. Q: How do I set the refrigerator and freezer temperatures? A: Continually press the Refrigerator or Freezer button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest again with continuous pressing. You can also set the temperatures in the Refrigerator Manager application on the Smart InstaView display. Q: Why do I hear a buzzing noise from my refrigerator periodically? A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is turned on. If you do not have a water source attached to the back of the refrigerator you should turn the icemaker off. Q: Why does the icemaker tray look crooked? A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt. The change in position is to assist in the freezing process. My refrigerator is powered on and the controls are working, but it’s not cooling and the display Q: shows “OFF” (see below). What is wrong? A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance is on display in a store. To restore normal operation, press and hold the Refrigerator and Ice Plus buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display. Use the same procedure to return the refrigerator to Demo Mode, if desired. 62 TROUBLESHOOTING Before Calling for Service Review this section before calling for service; doing so will save you both time and money. Cooling Problem Possible Cause Solutions The refrigerator control is set • Turn the control ON. Refer to the Setting the Controls to OFF (some models). section for proper temperature settings. • Demo Mode allows the lights and control display to work normally while disabling cooling, to save energy Refrigerator is set to Demo while the refrigerator is on the showroom floor. See the Mode. FAQs section of this manual for instructions on how to disable Demo Mode. Refrigerator and • During the defrost cycle, the temperature of each Freezer section are Refrigerator is in the defrost compartment may rise slightly. Wait 30 minutes and not cooling. cycle. confirm the proper temperature has been restored once the defrost cycle has completed. Refrigerator was recently • It may take up to 24 hours for each compartment to installed. reach the desired temperature. • If the refrigerator was stored for a long period of time Refrigerator was recently or moved on its side, it is necessary for the refrigerator relocated. to stand upright for 24 hours before connecting it to power. Refrigerator is replacing an • Modern refrigerators require more operating time but older model. use less energy due to more efficient technology. Refrigerator was recently • The refrigerator will take up to 24 hours to cool plugged in or power restored. completely. • Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in The door is opened often or a order to cool the refrigerator back down. In order to large amount of food / hot food conserve energy, try to get everything you need out of was added. the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.) Cooling system • Firmly push the doors shut. If they will not shut all the runs too much. Doors are not closed way, the "Doors will not close correctly or pop open" completely. section. • The compressor will run longer under warm conditions. At normal room temperatures (70 °F) expect your Refrigerator is installed in a compressor to run about 40 % to 80 % of the time. hot location. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110 °F. • Use a vacuum cleaner with an attachment to clean the Condenser / back cover is condenser cover and vents. Do not remove the panel clogged. covering the condenser coil area. TROUBLESHOOTING 63 Cooling Problem Possible Cause Solutions • When the doors are opened often or for long periods ENGLISH of time, warm, humid air enters the compartment. Doors are opened often or for This raises the temperature and moisture level within long periods of time. the compartment. To lessen the effect, reduce the frequency and duration of door openings. • See the "Doors will not close correctly or pop open" Doors are not closed correctly. section. • Humid weather allows additional moisture to enter the compartments when the doors are opened leading to Weather is humid. condensation or frost. Maintaining a reasonable level of Interior moisture humidity in the home will help to control the amount of buildup. moisture that can enter the compartments. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may Defrost cycle recently form on the back wall. Wait 30 minutes and confirm that completed. the proper temperature has been restored once the defrost cycle has completed. • Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within Food is not packaged each compartment. Wipe all containers dry and store correctly. food in sealed packaging to prevent condensation and frost. Food with high water content • Rearrange items with high water content away from air was placed near an air vent. vents. • If the temperature is too cold, adjust the control one Refrigerator temperature increment at a time and wait for the temperature to Food is freezing control is set incorrectly. stabilize. Refer to the Control Panel section for more in the refrigerator information. compartment. • When the refrigerator is operated in temperature Refrigerator is installed in a below 41°F (5°C), food can freeze in the refrigerator cold location. compartment. The refrigerator should not be operated in temperature below 55°F (13°C). Refrigerator was recently • It may take up to 24 hours for each compartment to installed. reach the desired temperature. Refrigerator or The air vents are blocked. Cold Freezer section is air circulates from the freezer • Locate air vents by using your hand to sense airflow too warm. to the fresh food section and and move all packages that block vents and restrict back again through air vents airflow. Rearrange items to allow air to flow throughout in the wall dividing the two the compartment. sections. 64 TROUBLESHOOTING Cooling/Ice & Water Problem Possible Cause Solutions • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. Doors are opened often or for This raises the temperature and moisture level within long periods of time. the compartment. To lessen the effect, reduce the frequency and duration of door openings. Unit is installed in a hot • The refrigerator should not be operated in temperatures location. above 110 °F. • Adding food warms the compartment requiring the A large amount of food or cooling system to run. Allowing hot food to cool to room hot food was added to either temperature before putting it in the refrigerator will Refrigerator or compartment. Freezer section is reduce this effect. too warm. • See the Doors will not close correctly or pop open Doors not closed correctly. section in Parts & Features Troubleshooting. • If the temperature is too warm, adjust the control one Temperature control is not set increment at a time and wait for the temperature to correctly. stabilize. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may Defrost cycle has recently form on the back wall. Wait 30 minutes and confirm the completed. proper temperature has been restored once the defrost cycle has completed. • If the temperature is too cold, adjust the control one Refrigerator or Incorrect temperature control increment at a time and wait for the temperature Freezer section is settings. to stabilize. Refer to the Control Panel for more too cold. information. Condensation from food with a Frost or ice crystals high water content has frozen • This is normal for food items with a high water content. form on frozen food inside of the food package. (inside of sealed Food has been left in the • Do not store food items with high water content in the package). freezer for a long period of freezer for a long period of time. time. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This Frost or ice crystals Door is opened frequently or raises the temperature and moisture level within the form on frozen for long periods of time. compartment. Increased moisture will lead to frost food (outside of and condensation. To lessen the effect, reduce the package). frequency and duration of door openings. • Refer to the Doors will not close correctly or pop open Door is not closing properly.