Go Extra Mile 2018台灣高鐵企業社會責任報告書 Taiwan2018 High Speed Rail Corporate Social Responsibility Report Be真實接觸 There Be There Table of Contents 02 About this Report 06 Material Topics and Stakeholders 11 About Taiwan High Speed Rail Corporation 03 Letter from the Chairman 06 Identification of Stakeholders 12 Operating Bases and Services 04 Letter from the President 06 Identification and Responses to Material Topics 13 Sustainability Strategies and Goals 05 Performance Highlights for 2018 16 Operational Performance and Sustainable Practices 18 27 33 41 Transportation Technology Taiwan Touch —Professional Transportation —Innovative Technology —Enhancing Local Connection —Sustainable Care 19 Safety Services and Responsible 28 Quality Services and Intelligent 34 Glide through Taiwan and Stretch 43 Sustainable Governance and Ethical Transportation Transportation Global Wide Corporate Management 22 Disaster Prevention and 30 Convenience, Attentiveness and 37 Partner Relationship Management 46 Low-Carbon Train Operation and Professional Response Maintaining Relationships and Local Supply Environmental Sustainability 25 Smooth Travel in Adherence 53 Nurturing Talent and Value Cultivation to Commitment 56 Protection of Rights and Considerate Care 59 Carrying for Society and Developing Local Area 63 Appendices 68 Opinion Statement 69 GRI Index About this Report About this Report Letter from the Chairman In 2009, Taiwan High Speed Rail Corporation (hereinafter referred to as “THSRC”) released the first ever “THSRC Corporate Social Responsibility Letter from the President White Paper” to disclose its performance and actions in social responsibility. In response to international trends and compliance with non-financial information disclosure standards in Taiwan, the report has been renamed as “THSRC Corporate Social Responsibility Report” since 2015. This report Performance Highlights for 2018 is the sixth Corporate Social Responsibility (CSR) Report published by THSRC. The previous edition was issued in June 2018. THSRC continues to Material Topics and Stakeholders enhance its operational capabilities by demonstrating its efforts locally and expectations internationally through the 2018 CSR Report. In the future, CSR reports will be published periodically every year. About Taiwan High Speed Rail Corporation Current version: Issued in June 2019 Transportation Technology Reporting Period Taiwan This report discloses THSRC’s CSR results and performance in 2018 (from January 1, 2018 to December 31, 2018). However, as part of the content, which involves trend comparisons, the report reveals historical data at the same time. Touch Appendices Basis of Preparation, Scope and Boundary Opinion Statement This report follows the core requirements of the Global Reporting Initiative Sustainability Reporting Standards (hereinafter referred to as “GRI GRI Index Standards”) developed by the Global Sustainability Standards Board (GSSB), the “Rules Governing the Preparation and Filing of Corporate Social Responsibility Reports by TWSE Listed Companies,” and the “Corporate Social Responsibility Best Practice Principles for TWSE/TPEx Listed Companies.” In addition, it has been verified by third-party certification body, the British Standards Institute (BSI) that this report meets the Core option of the GRI Standards, and complies with the AA1000AS with 2018 Addendum Type 2 high-level assurance. The Independent Assurance Statement issued by BSI has also been included in the appendix to this report. Based on the requirements of the GRI Standards, this report discloses THSRC’s responses to material topics in economic, environmental and social aspects, as well as related performance. The scope of this report is consistent with the financial statements. There is no significant difference between this report and the previous edition in terms of scope and quantitative data measurement methods. Any difference in terms of scope or data measurement from the previous edition will be indicated in the particular paragraph. All the statistical data disclosed in this report were compiled and provided by our first-level units. Financial performance data were information published publicly upon attestation by certified public accountants (CPAs), and were consistent with data in THSRC’s annual reports. The basis for calculating and estimating environmental data was derived from public data provided by the government, and was calculated by THSRC. If you have any suggestion or question about this report, please feel free to contact us at: Taiwan High Speed Rail Corporation Contact Unit | Corporate Planning Office, Taiwan High Speed Rail Corporation Website | www.thsrc.com.tw Address | 13th Floor, No. 66, Jingmao 2nd Road, Nangang District, Taipei City 11568 Corporate Social Responsibility Section | www.thsrc.com.tw/tw/Article/ArticleContent/8d291a1a-90ba-4b0f-b4d5-db2a35d881f5 Phone | (02) 8789-2000 ext. 72710 Click on the icon in this report for further information. E-Mail | [email protected] Website Corporate Social Responsibility Section About this Report 2 About this Report Letter from the Chairman Letter from the Chairman Letter from the President In 2018, marked the 20th anniversary since the establishment of THSRC. Along the way, THSRC has always adhered to the five core values of “Discipline, Performance Highlights for 2018 Integrity, Efficiency, Innovation, and Sensibility,” and held fast to its positions, galloping between Northern and Southern Taiwan, as well as striving to provide safe, convenient and high-quality travel services to the public. With five key elements, including “Forward-Thinking, Core-Oriented, Material Topics and Stakeholders Customer-Based, Proper Innovation, and Courage to Transform” for continuous growth, THSRC is fully committed to pursuit the highest quality of About Taiwan High Speed services and performance. Rail Corporation Based on the concept of 4Ts, including Transportation - Professional Transportation, Technology - Innovative Technology, Taiwan - Enhancing Local Transportation Connection, and Touch - Sustainable Care, as our main developmental goals, and gradually realizes our vision to be the platform for advancement Technology and enjoyment. In addition to achieving excellent performance in professional transportation, THSRC also optimizes overall service quality through Taiwan innovative technology, while connecting the beauty of Taiwan through efforts to enhance our local connection, thus offering a warm travel experience to the public. Touch Appendices Over the past 20 years, THSRC has competed with itself to encourage itself continuously to become better and better. In 2018, we organized the “THSRC Consensus Camp” to bring together the members of the management team and jointly discuss about the formulation and implementation of medium- Opinion Statement and long-term strategies for the next five years, with a view to continuously driving THSRC forward through strategic goals. Meanwhile, employees are GRI Index the most valuable assets of the Company, while constructive proposals and open communication are the key driving forces for the stable growth of THSRC. Through the “Be There with the Chairman Forum,” we strive to create and revitalize exchanges and sharing between departments and levels, as well as promote horizontal communication and collaboration among all colleagues, while examining the major achievements of THSRC in all areas, with hopes of realizing an even more outstanding THSRC with positive energy via two-way interaction and joint participation. THSRC continues to strive to exert its social influence by not only promoting the “localization of railway industry” to improve domestic talents in the railway industry through local industry-academia collaboration, but also incorporating the “autonomization of maintenance capabilities” and “localization of maintenance materials,” in line with government policies, as corporate goals for which THSRC continues to strive. In addition, “Taiwan High Speed Rail Opening Year of Arts” jointly organized by THSRC and the National Culture and Arts Foundation (NCAF) has also turned high speed rail (HSR) into a platform for art exhibition, and transformed HSR stations and trains into bridges of communication between the public and arts. Our stable business status and market performance have also gained recognition from domestic and international investors. In 2018, THSRC was selected and listed in the “FTSE4Good Emerging Index” and the “Taiwan Corporate Governance 100 Index.” For the first time participated in the Corporate Governance Evaluation, THSRC ranked among the top 5%, in the Corporate Governance Evaluation. With regard to corporate social responsibility, THSRC has won the “New Star Award” in the large enterprise category of the “CommonWealth Magazine Corporate Citizen Award.” These recognitions not only are an honor to THSRC, but also motivate us to pursue performance of higher standards. THSRC has enlivened Taiwan’s western corridor and tightly connected with one-day living circle. At the milestone of our 20th anniversary, we, along with all our employees, will continue to enhance our local connection and look to the future through the application of intelligent technologies and improvement of overall service qualities, thereby leading Taiwan to a new sustainable era! Chairman Letter from the Chairman 3 About this Report Letter from the Chairman Letter from the President Letter from the President Since the commencement of operations in 2007, THSRC has always adhered