Synapse® Administrator’s Guide © 2009–14 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 24.1 04/14 Synapse Administrator’s Guide Back to Contents POPULAR TOPICS Click any of these shortcuts to get to one of these frequently used topics. “Setting Call Forward All and Call Fwd–NA (No Answer)” on page 11 “Accessing the Administrator WebUI” on page 30 “Configuring the Auto Attendant” on page 42 “Configuring Line Appearance” on page 91 “Configuring Ring Groups” on page 99 “Updating Devices” on page 157. Popular Topics 2 Synapse Administrator’s Guide CONTENTS Popular Topics .................................................................................................2 Preface ..............................................................................................................7 Additional Documentation.................................................................................................................................7 Topic Navigation .....................................................................................................................................................8 Text Conventions....................................................................................................................................................8 Getting Started................................................................................................9 Deskset Admin Settings ................................................................................................................................... 10 Setting Call Forward All and Call Fwd–NA (No Answer)................................................................. 11 Fwd/Trans to Outside Line............................................................................................................................. 13 IP Settings............................................................................................................................................................... 14 Set/Edit Static IP ................................................................................................................................ 15 IP Status.................................................................................................................................................. 16 Reset User Password......................................................................................................................................... 17 Upgrade Deskset Software ............................................................................................................................. 18 Set Time and Date .............................................................................................................................................. 19 Copy/Replace Deskset ..................................................................................................................................... 20 Copying a Deskset............................................................................................................................. 20 Replacing a Deskset.......................................................................................................................... 22 Copy/Replace Gateway.................................................................................................................................... 24 Copying a Gateway ........................................................................................................................... 24 Replacing a Gateway........................................................................................................................ 26 Call Queue Announcement ............................................................................................................................ 27 Using the WebUI ...........................................................................................28 The Web User Interface (WebUI)................................................................................................................. 29 WebUI Overview ................................................................................................................................. 29 Accessing the Administrator WebUI......................................................................................... 30 Error Handling...................................................................................................................................... 32 System Settings.................................................................................................................................................... 33 System Information and WebUI Menus.................................................................................................... 34 System Basic Settings....................................................................................................................................... 36 About Appearance Modes.............................................................................................................. 36 Call Appearance Mode............................................................................................................36 3 Synapse Administrator’s Guide Line Appearance Mode ........................................................................................................... 36 Changing the Appearance Mode................................................................................................ 37 Changing from Call Appearance Mode to Line Appearance Mode .................. 37 Changing from Line Appearance Mode to Call Appearance Mode .................. 38 Changing the System Basic Settings........................................................................................ 39 Recording Voice Prompts and Greetings ................................................................................................ 41 Configuring the Auto Attendant ................................................................42 Auto Attendant General Settings................................................................................................................ 43 Auto Attendant Mode....................................................................................................................... 46 Auto Attendant Schedule............................................................................................................... 47 Creating Auto Attendant Menus.................................................................................................................. 50 Auto Attendant Menu Choices .................................................................................................... 50 Recording an Auto Attendant Voice Prompt........................................................................ 53 Name Recording for the Auto Attendant Directory........................................................................... 54 System Configuration...................................................................................56 System Settings.................................................................................................................................................... 57 Call Queue Settings .......................................................................................................................... 58 Call Queue Considerations ................................................................................................... 58 Call Restriction Configuration...................................................................................................... 61 Dial Plan Settings............................................................................................................................... 63 About Dialing Rules.................................................................................................................. 64 Default Dialing Rule Patterns .............................................................................................. 66 Other Dialing Rule Pattern Examples.............................................................................. 68 Dialing Rules for Remote Sites ........................................................................................... 69 Reconfiguring an Existing System.............................................................................................. 75 Considerations............................................................................................................................. 75 Results............................................................................................................................................. 75 Direct Inward Dial .............................................................................................................................. 76 DID Configuration...................................................................................................................... 76 DID Assignments........................................................................................................................ 78 Fax Configuration (Requires ATA) .............................................................................................. 79 Fax Caller ID for Direct Inward Dial Numbers............................................................