SISMO: a set of tools dedicated to mobility in Oise department All public transport authorities joined up 14 PTA adhered to a common Syndicate: « Syndicat des Transports en commun de l’Oise (SMTCO) » Department Council: Oise Regional Council: Picardie 14 cities and urban areas: Beauvais, Creil, Compiègne, Les Sablons, Liancourt, Chantilly, Pont Sainte-Maxence, Pierre-Sud-Oise, Noyon, Crépy en Valois, Senlis, … S.M.T.C.O S.M.T.C.O Objectives: coordinate the various public transport networks on a large enough area (Oise Department= 800 000 inhabitants), promote intermodality (combinaisons of train/bus/bikes/carpool) 3 required skills: - coordination of transport networks - central system of traveler information - common ticketing system Financing provided by law: the additional transportation tax Rate in Oise = 0,40% on salaries - product = 12 M €/year Each organisating autority member is still competent for organizing its public transport. No transfer of competence. The « SISMO » project The SISMO project aims at easing access to public using modern technology Bases de données Offre transport et billettique Billettique multimodale Information voyageurs Transport à la Demande et Agence, Internet, téléphone, Taxis, covoiturage, système de comptage véhicules, points d’arrêt, Réservations pôles d’échanges Aide à l’exploitation Observatoire de la mobilité : Analyse coûts, statistiques, préconisations The investment was made in the form of a public- private partnership Client = SMTCO Vix teamed up with Cityway, a service oriented company Duration Æ 12 years, with business plan approved by the SMTCO The contract includes clauses to adapt to technological changes Deployment was progresive, per sub-system: August 2010 Æ Mobility agency – On-demand transport information and booking December 2010 Æ Internet site, itinerary calculator and car-sharing service March 2010 Æ Creil: Real-time information (vehicle tracking, next bus at bus stop) Septembre 2011 Æ Creil: Ticketing, passenger counting March 2012 Æ Taxi reservation – Deployment on all networks Design principles Mutualization of data among systems One unique topology database is fed and updated by PTAs Topology Itinerary calculation Telephone information desk Internet site Fare calculation Bus routes and services 8 Mutualization of data among systems One unique customer database Clients On-demand transport reservation – Taxi reservation Issuance and reloading of smart-cards After-sales service Mutualization of on-board systems Validation, passenger counting Geolocalization, early/late calculation, On-board sales and on-board passenger reload of smart- information displays cards management Driver operation functions 10 On-board devices 31 driver consoles Opening shift, selling tickets, validating and reloading smart-cards Vehicle localization (GPS) and transmission (GPRS) Early/late calculation, displayed on-board (driver), at bus-stops and on the website Real-time vehicle tracking 31 on-board passenger displays Next-stop display Loud-speakers (inside, outside the bus) Line number and destination (outside loud-speaker) Next stop (inside loud-speaker) 31 validators Validators on urban buses, except for free networks 11 Real-time tracking The e-STR software module offers : Vehicle tracking On geographic map On line barometer Shift opening / closing information Monitoring of early / late vehicles >> The same information for local authorities and for the bus company 12 Real-time tracking 13 Real-time tracking 14 Ticket media Contactless smart-cards 80 000 cards issued (Oise) Contactless paper tickets 40 000 tickets issued (Oise) 15 Sales devices 2 card-managment and customer service agencies Issuance of smart-cards, after-sales service 15 point-of-sale at book-shops Reloading of personalized smart-cards Sale of anonymous smart-cards Sale of contactless paper tickets 10 on-board sales and validation handheld terminals Reloading of personalized smart-cards Sale of anonymous smart-cards Sale of contactless paper tickets Sale of thermal paper tickets Internet sale: www.oise-mobilite.fr Reloading of personalized smart-cards 16 Sales devices 1 automatic vending machines Reloading of contactless media: Personalized smart-cards Anonymous smart-cards Contactless paper-tickets Passenger information Schedule Routes Trafic information News 17 Passenger information 25 displays at 2 displays at bus-stations bus-stops 18 Passenger information Next bus information at bus- stops using QR code or SMS 19 Other funtionalities of the SISMO 20 Internet site The site is dedicated to passenger information and on-line services Itinerary calculation using all modes of transport available in the county, On-demand transport booking Car-sharing platform Taxi reservation Bicycle renting On-line ticket sales Register on emails or SMS list for alerts and newsletters 21 Mobile application - Itinerary calculation - Schedule per bus line - Real-time information on perturbations 22 On-demand transport management Telephone help-desk for information and reservation Information on all on-demand transport offering accross the county Customer registration and travel booking Trip optimization with regular lines Relationship with transport operators to manage travel schedules Customer relationship management: claims, … Public Transport Authorities and Transport operators have on-line access to their respective data (reservations, services achieved, billing) 23 Car-sharing Objectives To develop car-sharing by informing and promoting actively Telephone help-desk for booking The itinerary calculation can integrate car-sharing solutions 24 Real-time monitoring of the road accessibility Objectives To acquire real-time information and to manage on-the-field allocation of technical vehicles Survelliance vehicles collect on the field information The Mobility Agency circulates information on trafic incidents: bus stations, internet site, SMS, emails 25 Feed-back from first two years of operation 26 Mobility agency – elements 2012 Contacts: 105 000 contacts, ie. 350 per day 80 000 calls, 25 000 other contacts (emails, visits, mails, fax) On demand Transport reservations 26 000 calls 100 000 services 115 000 people carried 53 000 courses 2 200 new customers 5 000 road maps telephone help-desk : > 850 reclamations and suggestions on transportation networks - 800 closed > 150 contacts for perturbations, signalements, lost objects, other Multimodal Information System Website Traffic - 2012 : 3 800 connexions per day Up to 20 000 connexions per day : During meteo or social perturbations and for special events (first school day, holydays…) Events and news - 2012 : 240 PT events signaled 170 road events 101 000 SMS sent 110 000 emails sent 28 Fréquentations 7 000 000 Validations of contactless supports since 2013 29 Difficulties To improve the system, we must be aware of its difficulties and be able to follow the evolution of the « new technologies » through a long-term contract (12 years!) One of the major difficulties is the discussion between all the local authorities which have not necessary the same objectives Adequacy between what the authority wants and implements and what the customers feel about that: we must be sure that the new technologies answer to a true need. Creil was the first authority in Oise to see that new technologies being implemented: we had to face technical difficulties which were not planned by SMTCO 30 A whole services package for the mobility in the Oise An agency An information system travelers PROCHAIN ARRET CARNOT A system computer ticketing common With ride sharing A web site … An iPhone application Alert(Notify) information E-mail and SMS traffic Concept Map 32 33 Other examples 34 Vienna (Austria) Route planning that avoids traffic jams (smartphone application or Internet) SMILE (Smart Mobility Info and Ticketing System Leading the Way for Effective E-Mobility Services) developed by Vienna Utilities, Vienna Public Transport and Austrian Rail ÖBB “ E-mobility on demand ” : The aim of the research project is to try out the essential components of a practical and varied range of e-mobility options: electric vehicles, the charging infrastructure, the optimal combination of types of transport and access to them by means of a multi-modal mobility ticket for users. A ticket of this sort makes the new range of options easier to navigate and more user-friendly for customers. 35 Annecy (France) Tactile screens in three strategic bus shelters that allow for complete information on transport but also city maps and all cultural and tourist information 36 Issy les Moulineaux (France) “ZenBus” : which allows you to view on your smartphone or computer in real time the position of all bus network. 37.