Terms & Conditions

Terms & Conditions

Terms & Conditions COMPLIMENTARY CAR PARK & VALET SERVICE • The airport transfer service route is determined by our company. AND SPECIAL DISCOUNTS • The capacity of vehicles may vary and we strongly advise you to specify the number of • The unlimited complimentary car park & valet service and special discounts can only be people and inform about your luggage so that we are able to arrange the appropriate vehicle used by TAV Passport Edition cardholders during the term of their contracts. • In addition to the airport transfer service made with upper segment vehicles, we provide • TAV Passport Edition cardholders can benefit from the unlimited complimentary car park more economical newer segment vehicle alternatives. & valet service by presenting TAV Passport Edition cards at the car park payment points • The complimentary airport transfer service in Turkey for TAV Passport Edition cardholders prior to receiving their vehicles. is not valid for the airport transfer service worldwide. • The unlimited complimentary car park & valet service is available at Ankara Esenboga Meeting Details Airport, Milas Bodrum Airport, Izmir Adnan Menderes Airport and Jetpark Car Park • For Airport to Address transfer service, TAV Passport Edition cardholders are welcomed by (located at a 500-meter distance to Sabiha Gokcen Airport). a greeter at the airport and directed to their driver. • TAV Passport Edition cardholders can benefit from the discounted car park service at Change and Cancellation Policy Sabiha Gokcen Airport by presenting TAV Passport Edition card at the car park payment • Requests for delaying transfer dates/times or cancellations must be notified to our call center points. no later than 12 hours prior to your transfer time. Our call center provides 24/7 customer • TAV Passport Edition cardholders shall be charged for the discounted car park service at support. The airport transfer service fee for the determined route at the time of reservation Sabiha Gokcen Airport based on hourly rates. cannot be refunded for transfer service if the requests do not meet the cancellation • Benefits offered by TAV Passport Edition card cannot be used with any other benefits conditions. offered by either TAV or other corporations/companies. POINT TO POINT TRANSFER INNER-CITY COMPLIMENTARY AND DISCOUNTED VALET SERVICE • TAV Passport Edition cardholders can benefit from the discounted inner-city point-to- • TAV Passport Edition cardholders can benefit from the complimentary valet service at the point transfer service and find out the cities available by sending a request to reservation@ Shopping Malls by presenting their TAV Passport Edition card at the valet payment points tavpassport.com or by contacting our call center at +90 850 222 25 75 at least 6 hours prior of the participating Shopping Malls. to the time that the service is requested. • TAV Passport Edition cardholders can use the 12-day complimentary car park credit at any • The service fee is paid by TAV Passport Edition cardholders at the time of reservation. valet point of the participating Shopping Malls. • Requests for cancellation and service change must be e-mailed to reservation@tavpassport. • 12-day complimentary valet credit can only be used by TAV Passport Edition cardholders com at least 6 hours prior to the time that the service is requested. In the event of change, during the term of the contract. service is subject to availability of cars. • The usage of credit is based on 24 hours daily usage and shall be calculated by rounding off • There is no refund for the transfer service in the event that the cancellation or change the remaining hours to 24 hours. request is not submitted in time. • Benefits offered by TAV Passport Edition card cannot be used with any other benefits • Any excess luggage shall be mentioned while making a reservation to arrange an appropriate offered by either TAV or any other corporations/companies. vehicle for the excess luggage. • TAV Passport Edition cardholders using the valet service shall not be charged a service fee • The change of destination address shall not be acceptable once you are in the vehicle and en until the 12-day complimentary valet credit is completely used. route to destination. • In the event that the remaining credit is not enough to balance the valet service used, TAV • TAV Passport Edition cardholders should check out the confirmation e-mails to view Passport Edition cardholders can benefit from the special discounts at the participating valet transfer details related to the vehicle and the driver. points. RENT- A - CAR AIRPORT TRANSFER SERVICE IN TURKEY • The car rental service is available at all offices of the contracted Car Rental Company. TAV • TAV Passport Edition cardholders can benefit from complimentary 60 credits for the Passport Edition cardholders can benefit from the service by contacting our call center at airport transfer service in Turkey during the term of their contracts. TAV Passport Edition +90 850 222 25 75 at least 24 hours prior to the time that the service is requested. Please cardholders shall arrange the airport transfer service by sending a request to reservation@ ensure to have TAV Passport Edition card details before the call. tavpassport.com or by contacting our call center at +90 850 222 25 75 at least 12 hours • The service is provided in accordance with the terms&conditions specified by the car rental prior to the time that the service is requested. For Antalya and Dalaman airport transfer company in Turkey. service, cardholders should make the reservation at least 24 hours prior to the time that the • The service fee is paid by credit card in accordance with the terms specified by the car rental service. company. • The airport transfer service is valid in the following locations: Istanbul Airport, Sabiha Gökçen Airport, Ankara Esenboga Airport, Izmir Adnan Menderes Airport, Milas Bodrum CHAUFFEUR-DRIVEN CAR RENTAL Airport, Dalaman Airport and Antalya Airport. • The chauffeur-driven car rental service is available for a maximum of a day at a time. Fees • Highway and bridge toll fees shall not be requested from TAV Passport Edition are valid within the borders of Metropolitan Municipality. cardholders (excluding Eurasia Tunnel and Yavuz Sultan Selim Bridge). • The chauffeur-driven car rental service tariff schedules are set as 0-4 hours, 0-8 hours, 0-12 • TAV Passport Edition cardholders can benefit from the special discounts after using the 60 hours, 0-24 hours and the service fee is on an hourly basis. complimentary airport transfer service. • The service fee is paid by TAV Passport Edition cardholders at the time of reservation. • Highway and bridge toll fees shall not be requested from TAV Passport Edition • TAV Passport Edition cardholders should mention the number of passengers and luggage cardholders (excluding Eurasia Tunnel and Yavuz Sultan Selim Bridge). details while making a reservation to arrange an appropriate vehicle • Additional fees shall be applicable in excess of 60 km for the transfer service in Istanbul, • Requests for cancellation and service change must be e-mailed to reservation@tavpassport. Ankara, İzmir, Bodrum and in excess of 80 km in Dalaman and Antalya. The cost of the com at least 12 hours prior to the time that the service is requested. In the event of change, service shall be paid by TAV Passport Edition cardholders while making a reservation. service is subject to availability of cars. • Requests for cancellation and service change must be e-mailed to reservation@tavpassport. • There is no refund for the transfer service in the event that the cancellation or change com at least 6 hours prior to the time that the service is requested. In the event of change, request is not submitted in time. service is subject to availability of cars. • There is no refund for the transfer service in the event that the cancellation or change FAST-TRACK AT THE TERMINAL ENTRANCES request is not submitted in time. • Ankara Esenboga, Izmir Adnan Menderes, and Milas Bodrum Airports Domestic Terminals. • The change of destination address shall not be acceptable once the cardholder is in the • The service is available at the Entrance D on the Departures Floor of the Domestic vehicle and en route to destination. Terminal at Ankara Esenboga Airport, at the Entrance A of the Domestic Terminal at Izmir • An additional fee must be paid to purchase a Flexible Route if TAV Passport Edition Adnan Menderes Airport, at the main entrance of the Domestic Terminal at Milas Bodrum cardholders request to follow an alternative route than that determined by TAV at the time Airport. of the reservation. The Flexible Route service is non-refundable and cannot be cancelled. • TAV Passport Edition card must be presented at the fast track points in order to benefit • Guests and families can also use the airport transfer service if they are accompanied by from the service. TAV Passport Edition cardholders during the flight. Reservations for family members • The service is complimentary for TAV Passport Edition cardholders with 1 accompanying and guests are not acceptable when they are not accompanied by TAV Passport Edition guest and children up to 18 years old. cardholders during the flight. • Any excess luggage shall be mentioned while making a reservation to arrange an INTERNATIONAL TERMINAL PASSPORT CONTROLS/DOMESTIC appropriate vehicle for the excess luggage. TERMINAL SECURITY CONTROLS • TAV Passport Edition cardholders should check out the confirmation e-mails to view • Fast-track security controls are available on the domestic departure floor at Ankara Esenboga transfer details related to the vehicle and the driver. and Izmir Adnan Menderes Airports • TAV Passport Edition card must be presented at the fast track points in order to benefit AIRPORT TRANSFER SERVICE WORLDWIDE from the service. • TAV Passport Edition cardholders can benefit from the discounted airport transfer service • The service is complimentary for TAV Passport Edition cardholders with 1 accompanying worldwide when they make a reservation by calling our call center at number +90 850 guest and children up to 18 years old.

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