6:14-cv-00187-RAW Document 261-21 Filed in ED/OK on 07/22/14 Page 1 of 10 EXHIBIT 21 6:14-cv-00187-RAW DocumentNarconon 261-21 of Filed Oklahoma in ED/OK on 07/22/14 Page 2 of 10 Executive Directive NN of Oklahoma ED # 196 May 25, 2002 To: ChiefR egistrar Course NN OK Info: Executive Director NN OK P&CSupNN OK Hatting Officer NN OK Staff Section Officer NN OK From: Qual Sup NN OK Narconon of Oklahoma Division Six B, Department 17B *** ChiefRegistrar *** Full Hat Checksheet DATE= ----~- DATE STARTED: _______ DATE COMPLETED: --- --- Prerequisites: I) Narconon Basic Staff Hat 2) Basic Study Manual Study Tech: Study Tech is to be applied in full throughout this course. The materials are to be studied and drilled in sequence. By initiating the blank after each chccksheet entry, you are attesting that you fully understand and can apply the data. DRILLS AND PRACTICALS ARE TO BE DONE FULLY TO THEIR RESULT. If you are not a fast flow student, you must star-rate check out on all items marked with an asterisk (*). (Ref: HCOB 13 Aug 72RB, Fast Flow Training). Thjs course does not require nvinning. Purpose: To train and hat the Chief Registrar to carry out the duties of the post and get the products of that post. Length of Course: 3 Y2 Weeks part time. Certificate: Narconon Fully Hatted Chief Registrar 6:14-cv-00187-RAW Document 261-21 Filed in ED/OK on 07/22/14 Page 3 of 10 2 Product: A Narconon fully hatted Chief Registrar who is capable of effectively and competently producing the products of the post in volume. Note: Some ofthe practical exercises on this check sheet can be done on the executive's post (for example, a Product Debug or Inspection). While on these practicals he continues with the rest of the checksheet on his study time. Note: This course checksheet refers to Hubbard Communications Office Policy Letters (HCO PL®) and Hubbard Communications Office Bulletins (HCOB®). These issues are found as part of the Organization Executive Course Volumes and Technical Volumes written by well known author and humanitarian L. Ron Hubbard. Narconon is authorized to use these specific Technical and Administrative references developed by Mr. Hubbard as a secular organization. Narconon Arrowhead uses these Policies and Bulleti ns as Administrative and Technical references as covered in HCO PL 8 September 1969 - THE ORG EXEC COURSE INTRODUCTION. Narconon Arrowhead is including these HCO PL and HCOB on this checksheet as reference only and should not be considered a reproducti.on of these protected materials in any way. Section (: Keeping Technology Working 1. HCO PL 7 Feb 1965 "Keeping Scientology Working'' 2. HCO PL 17 June l 970RB ''Technical Degrades" 3. HCO PL 14 Feb 1965 "Safeguarding Technology" 4. HCO PL 9 Feb 1979Rll "How to Defeat Verbal Tech" 5. HCO PL 15 Feb 1979 ''Verbal Tech: Penalties" 6. HCO PL 10 July 19861 "Keeping Admin Working'' 7. CLAY DEMO: How you \viU use standard administrative policy to boom your org from your post. Section II: Key Words l. Clear thoroughly the following words in the Management and a good English dictionary: I. Department 2. Dissemination 3. Registrar 4. Hot File 5. Money 6. Procurement 7. Prospect 8. Tag 9. Inflation 10. Body Registration 11. Service 12. Sign-Up 13. Refund 14. Training 715. Waiver 16. Enlighterunent 6:14-cv-00187-RAW Document 261-21 Filed in ED/OK on 07/22/14 Page 4 of 10 17. Rebate 18. Tech Estimate 19. Hard Sell 20. Invoice 21. Reality 22. Re-Sign-Up Registration 23. Lines 24. Gross Income 25. Contract 26. Terminals 27. Call-In 28. Central Files 29. Receptionist 30. Exchange 31. Intensive 32. Public Section m: Dissemination Basics J. Narconon Org Board for Division 6B. 2. CLAY DEMO: The VFP of the Public Registration Department 3. PRACTICAL: Go find the Org board in your org and look at where Div 6B is on it. Note how it relates to the Divisions on either side of it and to the Org structure overall, and write this up for the Supervisor. 4. *HCO PL 20 Nov 1965RA "The Promotional Actions of an Organization" 5. DRILL: Review the promo actions of the Public Registration Division as \Veil as Dept of Registration and go and inspect and find out which are in and which arc out. Write up the results for you Supervisor. 6. *HCO PL 21 Jan 1965 "Vital Data on Promotion" 7. DEMO: Points 1-5 and points a-d from the above reference. 8. HCO PL 17 Nov 1965 "The Basic Principals of Promotion" 9. ESSAY: Write an essay on why ''The basic principle of promotion is to drive in more business than can be driven off by a unit or mistakes can waste. 10. HCO PL 20 Aug 1979 "Dianetics and Scientology are New" 11. *HCO PL 21 Nov 1968 "Senior Policy" 12. DEMO: What Senior Policy is. 13. HCO PL 27 May 1971 "Service" 14. HCO PL 28 Feb 1965 "Deliver" 15. *HCO PL I 0 Sept 1982 "Exchange, Org Income and Staff Pay" 16. DEMO: The four conditions of exchange and how you as Public Reg Sup can deliver the fourth condition of exchange. 17. HCO PL 14 July 1970 "Registrar Statistic" 18. HCO PL 16 Apr 1965 "Handling Public Individual" 19. DRJLL: Drill handling the public individual. Section IV: Registration 1. *Sec ED IS Dec 1958 "Registrar Hat" 2. *HCO PL 21 Sept 1965 VI "Purposes of the Dept of Registration" 3. CLAY DEMO: The prime purpose of the Department of Registration. 4. HCO PL 18 Jun 1965 ll "Areas of Operation" 5. HCO PL 14 Nov 1960 "Urgent PR R" 6:14-cv-00187-RAW Document 261-21 Filed in ED/OK on 07/22/14 Page 5 of 10 6. *HCO PL 11 Nov 1969 11 ''Promotion and Motivation" 7. DEMO: The scale of motivation from the highest to lowest. 8. 1-ICO B 26 Sept 1956 "Registrar" 9. DEMO: Whal the registrar is responsible for and what the D of Pis responsible for. 10. HCO PL 25 Nov 1969 "Registration" l 1. HCO PL I 0 Feb 1964 "Enrollment on Self Determinism" 12. DEMO: Why you never accept for training or processing someone who is not there on their own determinism. 13. *HCO PL I Apr 1981 11 "Interviews" 14. CLAY DEMO: The purpose of the Reg interview. 15. *HCO PL 19 Aug 1960 "Registrar Lost line" 16. DEMO: 'How this PL relates to a Narconon. 17. DRILL: With a twin, drill how this line can remain in in a Narconon. 18. *HCO PL 30 Nov 197 l «Blind Registration" 19. DEMO: The three things that a registrar needs to know. 20. HCO PL 14 Feb 1961 "The Pattern of a Central Organization Dept of Promotion and Registration" 21. PRACTICAL: Liaise with the Dir Life Skills Services and Dir Rehab and find out \Vho is about to complete a course or auditing cycle. Make arrangements to interview these people upon completion of the course or cycle. Get a permanent line set up with the DLSS and Dir Rehab to always be infoed of students or pcs about to complete. 22. HCO B 15 Jan 1970 II "Handling with Auditing" 23. DEMO: How for the PRS post you can ensure that the student does 24. eventually get handled. 25. "'LRH ED 236 Int "Registration Program No.2" 26. HCO PL I 0 Apr 1964 ''Booming an Org Through Training" 27. "'FC PL 6 Oct 1958 "Who Can be Processed Who Can be Trained" 28. HCO PL 30 Aug 1960 "Training Restrictions" 29. DEMO: How the prepayment discount is applied. 30. HCO PL 9 Aug 1979 l "Call-In: The Key to Delivery and Future Income" 31. DEMO: With a twin, demo the re-sign-up line. 32. *HCO PL 6 Dec 1976R "Illegal pcs, Acceptance ofHigh Crime" 33. CLAY DEMO: What constitutes an illegal pc. 34. HCO PL 27 Oct 1964 "Policies on Physical Healing Insanity and Sources of Trouble" 35. HCO PL 29 Jun 1968 "Enrollment in Suppressive Groups" 36. HCO PL 26 Oct 1975 "Gl/CGI Failed Cases and Failed Students" __ 37. CLAY DEMO: How you can be responsible for the Gl/CGI Ratio. 38. HASI PL 21 Apr 1957 "Income" 39. DEMO: The five things that income comes from. 40. HASI PL 27 Sept 1957 "It has come to my attention ... " 41. Sec ED No. 2314 Jun 1959 ''Definition ofa Registration" 6:14-cv-00187-RAW Document 261-21 Filed in ED/OK on 07/22/14 Page 6 of 10 42. CLAY DEMO: "The Registrar and Registration personnel help people to get help" 43. HCO PL 4 Jun 1959 ID ''Definition of a Hot File" 44. LRH ED 234R Int "Registration" Section V: Bard SeU 1. HCO B 4 Jan 1973 "Confront" 2. CLAY DEMO: What confront means. 3. *HCO PL 26 Sept I 979 III "Copywriting" (sec on Hard Sell) 4. DRILL: Doing hard sell with a twin. Do this over and over until you have total certainty and no back off. 5. *HCO PL 9 Sept 1981 "How to Sell Scientology to Your Friends" 6. DRILL: Steps 1-4 under the section ''Ilow to do it" with a twin; do this until you are confident that you can apply these in a registration interview. ___ 7. *HCO PL 23 Oct 1965 "Disse1nination Drill" 8. DRILL: Drill the Dissemination Drill with a twin until you have it down cold. Section VI: Big League Sales (Note: This section may be signed off if you have recently done the Pro Reg Hat.