TIPS & INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUIDE FOR GUESTS DISABILITIES DISABILITIES DISABILITIES Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Relations Please visit Guest Merchandise Package Delivery WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and designated viewing areas for Guests with available for rent at any of the four Parks. Available Device to amplify sound through headphones or induction Relations located just inside the Park and Pickup Instead of carrying your from the accessible parking lot and the nearest disabilities. These areas are filled on a first- Available for Rent to provide an overview of the Theme Park. entrance for: purchases all day, have them delivered to the on a first-come, first-served basis and may not be neck loop at specific attractions. wheelchair rental location. These courtesy blue come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns stroller and wheelchair rental location near wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot transferred from Theme Park to Theme Park. Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades the Main Entrance and pick them up as you representation of building boundaries, walkways Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance exit the Park. Please allow three hours for Restrooms and Companion Restrooms six may be asked to separate and reunite • Lost and Found delivery to the front of the Park. If you prefer, If you plan to visit more than one Theme Park on Presented in a booklet format. Theater Captioning Many theater-type attractions now Restrooms at the Theme Parks, designated by afterwards. the same day, retain your deposit ticket from the • Services for Guests with Disabilities have your purchases delivered directly to Audio Description Utilizes Disney’s Handheld offer Handheld Captioning. , offer facilities designed for access by Guests Accessible Transportation The following first Park. You will be able to obtain a replacement your Disney Resort hotel. See a Merchandise Device to provide supplemental audio information with mobility disabilities. Companion-assisted option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the Video Captioning Caption-ready monitors designated Cast Member for more details. restroom facilities, designated by , are also and narration at specific attractions and outdoor with a “CC” symbol can be activated by remote control built or ECVs: next Park with no additional charge. Services for International Guests are Dining available at various locations in each Theme Park. locations via an interactive audio menu. into Disney’s Handheld Device. Buses can accommodate various types of available at Guest Relations. Dining Reservations Table-Service Theme Park First Aid locations, designated by Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Los Servicios para huéspedes internacionales restaurants book quickly, so please make , have facilities with additional space and wheelchairs and ECVs. The standard lift privacy for individuals who may need assistance size is 30" x 48". The wheelchair or ECV están disponibles en la oficina de Guest reservations through the My Disney Experience Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Relations. app, at disneyworld.com/dine, by calling from a member of their party with their personal must fit the lift without being forced and be securely fastened in the restraints. Des services pour les visiteurs internationaux 407-WDW-DINE (939-3463), or for additional care needs. Companion Restrooms are located at: ® We recommend that Guests using ECVs Companion Restrooms Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, sont disponibles au Guest Relations. assistance by visiting any Guest Relations • First Aid, Discovery Island Complimentary location. Most reservations must be canceled • Chester & Hester’s Dinosaur Treasures, transfer to a bus seat while onboard. Amenities and See map inside for locations indicated with Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance Serviços para hóspedes internacionais estão ® at least one day prior to the date of your DinoLand U.S.A. Dining and Shopping Locations Some landmarks and attractions. Located in the Guest areas or entrances for most shows and attractions. disponíveis no Guest Relations. • Conservation Station ®, Rafiki’s Planet Watch ® Services for use reservation or a per person cancellation charge counter-service and merchandise locations at the Park Relations Lobby. Dienste für internationale Gäste sind bei der will be incurred (policies and charges vary by • Discovery Island may have narrow queues formed by railings Guest Relations erhältlich. location; please confirm before finalizing your • Expedition Everest - Legend of the Forbidden that may be difficult for Guests using Mountain ®, Asia More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Cast Members with basic abilities in Sign Language can be ゲストリレーションにて世界各国から reservation). • Harambe Theater Restrooms, Africa wheelchairs. At these locations, we suggest Limited number available on a first-come, first-served and options, please visit Guest Relations. You may identified with the appropriate language pin on their nametag. ® that a member of your party order and のゲストの皆様向けのサービスをご案 • Maharajah Jungle Trek , Asia basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at 内しております。 Disney Check Look for the Disney transport the food, or contact a Cast Member Disney’s • Mombasa Marketplace, Africa times and details about restaurant menus, by calling Animal Kingdom Theme Park on Tuesdays and Saturdays. Check on menus throughout the Walt Disney ™ for assistance. Must be 18 years of age or older to rent ECVs. Shopping World Resort for kids’ meals and other items • Pandora – The World of Avatar 407-827-7935. Schedules are available at Guest Relations that list specific While at Disney’s Animal Kingdom ® Theme that meet Disney Nutrition Guidelines. For RESERVATIONS MAY NOT BE MADE IN ADVANCE. interpreted show times for all Walt Disney World ® Theme Park, you’ll have a wild time shopping for more information, please visit disneycheck. Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding shows, Available on a same-day basis and may only be Parks. souvenirs and keepsakes to commemorate com. For special dietary needs, please see a entertainment, operating hours and even Disney Character appearances! used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted your adventure. Keep your eyes open and Restaurant Cast Member upon arrival. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. will be held if you wish to leave and return to the performance schedule OR to request interpretation for other you’ll spot authentic African artwork such as • Theater venues have limited capacity and may fill up before show time. Please ensure your entire same Park. special events and shows, call a minimum of 14 days in carvings, baskets, masks and jewelry. You’ll Payment Options party is together prior to entering the facility. advance at 407-824-4321 [voice]. also find traditional souvenirs like apparel, Walt Disney World Resort • Some walkways in the Park may close periodically. ® ® toys, Mickey Ear hats, Disney Trading Pins accepts Disney Visa Cards, Mobility Scooters/ECVs Please keep your speed Disney Rewards Redemption Card, Disney Safety in the Park and more! You can also download the Shop to the walking speed of those around you. SERVICE ANIMALS Disney Parks mobile app to search for and Gift Card, Visa®, MasterCard®, Discover®, BEYOND DISNEY’S ANIMAL KINGDOM THEME PARK purchase authentic Walt Disney World ® American Express®, Diners Club®, JCB®, Adjust and lower speed while maneuvering Service animals, defined as any dog or miniature horse Guests with service animals should check with a host for Resort merchandise. traveler’s checks, cash and Disney Dollars. Resorts/Special Reservations Disney Resort hotels offer special equipment and through enclosed spaces like restrooms, trained to do work or perform tasks for the benefit attraction and boarding information at the following facilities for Guests with disabilities. For information specific to individual Resorts, please call merchandise and food & beverage locations. of an individual with a disability, must be under the attractions: ® Park Rules To provide a comfortable, safe and enjoyable experience for our Guests, Resort Special Reservations at 407-939-7807 [voice]. control of the owner at all times and should remain on • It’s Tough To Be A Bug! Walt Disney World Park your device in safe locations clear from ® please comply with Park