Rapid Recovery 6.1.3 Installation and Upgrade Guide Table of Contents Introduction to Rapid Recovery...........................................................................................................5 Rapid Recovery system requirements................................................................................................6 Recommended network infrastructure.............................................................................................6 UEFI and ReFS support..................................................................................................................6 Support for dynamic and basic volumes.........................................................................................7 Support for Cluster Shared Volumes.............................................................................................. 7 Rapid Recovery Core installation requirements..............................................................................8 Rapid Recovery release 6.1 operating system installation and compatibility matrix....................... 9 Rapid Recovery Core and Central Management Console requirements...................................... 11 Rapid Recovery Agent software requirements..............................................................................13 Rapid Recovery Local Mount Utility software requirements..........................................................15 Rapid Snap for Virtual agentless protection..................................................................................16 Hypervisor requirements................................................................................................................17 DVM repository requirements........................................................................................................20 License requirements.....................................................................................................................20 Quest Support policy..................................................................................................................... 20 Installing Rapid Recovery.................................................................................................................. 22 Understanding Rapid Recovery components................................................................................23 About installing the Rapid Recovery Core.................................................................................... 24 Installing the Rapid Recovery Core.......................................................................................24 Installing the Rapid Recovery Agent software.............................................................................. 27 Obtaining the Rapid Recovery Agent software..................................................................... 28 Installing the Rapid Recovery Agent software on Windows machines..................................29 Installing the Agent software on Windows Server Core Edition machines............................ 30 About installing the Agent software on Linux machines........................................................31 Downloading the Linux distribution................................................................................ 33 About security.................................................................................................................33 Location of Linux Agent files......................................................................................... 34 Agent dependencies.......................................................................................................34 Linux scripting information............................................................................................. 35 Installing the Rapid Recovery Agent software on Debian or Ubuntu.............................35 Installing the Rapid Recovery Agent software on Red Hat Enterprise Linux, CentOS, or Oracle Linux................................................................................................................... 36 Installing the Rapid Recovery Agent software on SUSE Linux Enterprise Server......... 37 Installing the Agent software on offline Linux machines................................................37 Configuring the Rapid Recovery Agent on a Linux machine.................................................39 Installation and Upgrade Guide 2 Starting and stopping the Linux Agent Daemon............................................................40 Installing the Rapid Recovery Central Management Console.......................................................41 Automatically installing updates.................................................................................................... 42 Uninstalling the Rapid Recovery Core.......................................................................................... 43 Uninstalling the Rapid Recovery Agent software..........................................................................44 Uninstalling the Rapid Recovery Agent software from a Windows machine......................... 44 Uninstalling the Rapid Recovery Agent software from a Linux machine...............................45 Uninstalling the Rapid Recovery Agent software from Debian and Ubuntu systems.....46 Uninstalling the Rapid Recovery Agent software from RHEL, CentOS, or Oracle Linux............................................................................................................................... 46 Uninstalling the Rapid Recovery Agent software from SUSE Linux Enterprise Server............................................................................................................................. 47 Uninstalling the AppAssure Agent software from a Linux machine.............................................. 47 Backing up and restoring the AppAssure agent ID............................................................... 48 Uninstalling the AppAssure Agent software on Ubuntu systems.......................................... 49 Uninstalling the AppAssure Agent software on Red Hat Enterprise Linux, and CentOS systems.................................................................................................................................. 49 Uninstalling the AppAssure Agent software on SUSE Linux Enterprise Server systems...... 50 Uninstalling the Rapid Recovery Central Management Console.................................................. 50 About the Local Mount Utility........................................................................................................ 51 Downloading the Local Mount Utility..................................................................................... 51 Installing the Local Mount Utility............................................................................................52 Uninstalling the Local Mount Utility....................................................................................... 54 Upgrading to Rapid Recovery............................................................................................................55 Rapid Recovery Core and Agent compatibility............................................................................. 55 Upgrading factors to consider....................................................................................................... 56 Consider localization before upgrading................................................................................. 57 Rapid Recovery beta program considerations...................................................................... 57 Upgrading AppAssure 5.x Core to Rapid Recovery Core..................................................... 57 Upgrading steps overview............................................................................................................. 58 Upgrading the Rapid Recovery Agent software............................................................................61 Upgrading Rapid Recovery Agent on a Linux machine................................................................ 62 Upgrading to Rapid Recovery Agent on Debian or Ubuntu.................................................. 63 Upgrading to Rapid Recovery Agent on SUSE Linux Enterprise Server...............................64 Upgrading to Rapid Recovery Agent on Red Hat Enterprise Linux, CentOS, or Oracle Linux....................................................................................................................................... 64 Applying a new license key or file................................................................................................ 65 About us............................................................................................................................................... 66 Installation and Upgrade Guide 3 Copyright © 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc. The information in this document is provided in connection with Quest Software products. No