ROYAL CENTRE TENANT HANDBOOK TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 4 WELCOME ....................................................................................................................................................................................................4 WARRINGTON PCI MANAGEMENT PRIVACY STATEMENT ............................................................................................................... 4 MANAGEMENT OFFICE AND OPERATIONS ...............................................................................5 MANAGEMENT OFFICE .............................................................................................................................................................................5 MANAGEMENT DIRECTORY .....................................................................................................................................................................5 MAILING ADDRESS AND POSTAL CODE INFORMATION ..................................................................................................................... 7 HOURS OF BUSINESS OPERATION ........................................................................................................................................................ 7 STATUTORY HOLIDAYS .............................................................................................................................................................................7 LEASING INFORMATION ............................................................................................................................................................................8 EMERGENCY NUMBERS ...........................................................................................................................................................................8 LOCAL BUSINESS DIRECTORY ................................................................................................................................................................ 8 TENANT AND BUILDING SERVICES. ......................................................................................... 11 ENVIRONMENTAL INITIATIVES .............................................................................................................................................................. 11 TENANT SERVICE REQUESTS (604) 689-1711 ................................................................................................11 TENANT INSURANCE REQUIREMENTS ................................................................................................................................................ 12 SIGNAGE ................................................................................................................................................................................................... 12 SMOKING POLICY .................................................................................................................................................................................... 13 MOVING AND DELIVERY GUIDELINES ................................................................................................................................................. 13 LOADING DOCK ....................................................................................................................................................................................... 14 PARKING ................................................................................................................................................................................................... 15 LOST AND FOUND ................................................................................................................................................................................... 15 SECURED BICYCLE PARKING ............................................................................................................................................................... 16 CAR WASH SERVICES ........................................................................................................................................................................... 16 COURTESY UMBRELLAS ........................................................................................................................................................................ 17 WARRINGTON PCI MANAGEMENT ONLINE CONCIERGE ............................................................................................................... 17 ADDITIONAL SERVICES/BUILDING AMENITIES .................................................................................................................................. 17 SECURITY AND LIFE SAFETY .....................................................................................................19 BUILDING SECURITY ............................................................................................................................................................................... 19 CARD ACCESS SYSTEM ........................................................................................................................................................................ 19 LOCKSMITH SERVICES ........................................................................................................................................................................... 19 ADDITIONAL SECURITY SERVICES ...................................................................................................................................................... 19 SOLICITATION .......................................................................................................................................................................................... 19 SUITE SECURITY MEASURES ............................................................................................................................................................... 20 POWER FAILURE ..................................................................................................................................................................................... 20 BOMB THREAT ......................................................................................................................................................................................... 21 FIRE ALARM SYSTEMS........................................................................................................................................................................... 21 LIFE SAFETY TEAM ................................................................................................................................................................................. 23 FIRE DRILLS ............................................................................................................................................................................................. 23 MEDICAL EMERGENCIES ....................................................................................................................................................................... 23 HOUSEKEEPING .......................................................................................................................... 24 NIGHTLY SERVICES ................................................................................................................................................................................ 24 SCHEDULED HOUSEKEEPING SERVICES ........................................................................................................................................... 24 SPECIAL CLEANING SERVICES ............................................................................................................................................................ 24 WINDOW CLEANING ............................................................................................................................................................................... 24 RECYCLING PROGRAM .......................................................................................................................................................................... 24 PEST CONTROL ....................................................................................................................................................................................... 26 Royal Centre Tenant Handbook ii June 4, 2018 CENTRAL BUILDING SERVICES .................................................................................................27 HEATING, VENTILATING AND AIR CONDITIONING (HVAC) .................................................................................. 27 ELEVATORS .............................................................................................................................................................................................. 27 LIGHTING ................................................................................................................................................................................................... 28 ELECTRICAL SYSTEMS .......................................................................................................................................................................... 28 UTILITY SERVICE ACCESS ...................................................................................................................................................................