RED HAT TRAINING AND CERTIFICATION Course catalogue for Northern Europe RHCE OF THE YEAR RECIPIENTS 4See their stories inside. © 2009 Red Hat Inc. All Rights Reserved. “Red Hat,” Red Hat Linux, Red Hat “Shadowman” logo and the products listed are trademarks or registered trademarks of Red Hat, Inc. in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds. CONTACT RED HAT TRAINING IN EMEA RED HAT TRAINING AND CERTIFICATION TERMS AND CONDITIONS UK & Ireland 1. BOOKING Failure to attend without notice will be treated as a cancellation Places on Scheduled Training courses and onsite events may be and the full course fee will be due to Red Hat. +44 (0) 1252 362709 reserved by completing an online Registration Form found on 6. RESCHEDULING BY RED HAT: [email protected] www.europe.redhat.com/training and submitting it to Red Hat UK In the event that it is necessary for Red Hat to reschedule a Global Learning Services via email. Once course places or onsite course upon which a booking has been made, Red Hat‘s liability www.europe.redhat.com/training events are reserved, the places and event dates will be kept open will be limited to a refund of the fees paid if the rescheduled for 5 working days, pending receipt of written confi rmation via dates are not convenient to the customer. Red Hat reserves the a booking form and receipt of Purchase Order, cheque or credit right to change the course location. Red Hat will inform the card details. customer of any changes not less than 5 working days prior to Norway, Denmark, Sweden, Finland Should this confi rmation and payment detail not be received the start of the course. If notice cannot be given , for example in within 5 working days, Red Hat reserves the right to offer that the case of indisposition of the instructor or other circumstances +44 (0) 1252 362709 place or event dates to another delegate without further notice. outside Red Hat‘s control, Red Hat will aim to resolve such a [email protected] 2. PAYMENT AND PRICING: situation within reasonable time but will not be liable for any Payment of the course fee, together with the VAT, should be failure to do so. Red Hat‘s liability will be restricted to a refund www.europe.redhat.com/training received by Red Hat 5 working days before the commencement of any course fees paid. of the course or within 30 days of the invoice date, which ever is 7. PARTICIPANT DISMISSAL BY RED HAT the earliest. Red Hat reserves the right to remove unruly course participants Belgium, The Netherlands, Luxembourg Non-receipt of payment will result in non-admittance to the who disturb the class to the detriment of other participants‘ training course. learning. +44 (0) 1252 362709 If the course place is booked less than 5 working days before the 8. PREREQUISITES: It is the client‘s responsibility, having referred to relevant Red [email protected] course commences, the course fee must be paid at the time of booking , by cheque, credit card or by Bank Transfer. Hat course information, to ensure the course is suitable for the www.europe.redhat.com/training student‘s requirements and that the student meets any stated 3. TRAINING UNITS (TUS) prerequisites. 3.1 Red Hat provides training to Customers under this Agreement on a per unit basis. These units are referred to as Training Units Red Hat will deliver the course with reasonable care and skill but accepts no liability in the event that the content of the course Spain (TUs). TUs can be purchased individually or in conjunction with other Red Hat products and services. Once purchased TUs are does not meet the client‘s or the student‘s requirements. 900 800 503 or +44 (0) 1252 362707 non-refundable and may not be redeemed for cash or credit. TUs 9. COPYRIGHT: have no cash value. TUs can only be redeemed for training seats It is acknowledged that all intellectual property rights , including [email protected] in public, open-enrollment Red Hat training classes sponsored copyright, patents, design rights and know-how in or relating by Red Hat at a Red Hat training facility. Red Hat has the sole to the course or course materials that are provided, or made www.redhat.es/training discretion where and when the TUs can be redeemed. available in connection with the delivered course, remain the 3.2 Customer may enroll in training courses by redeeming the sole property of Red Hat. No copies may be made of course appropriate number of TUs. materials either whole or in part or provided to, shown to, or used by a third party, unless expressly agreed in advance in France 3.3 Customer must reserve seats in training classes by writing by Red Hat. contacting Red Hat Enrollment Central (via email, 0800 91 91 19 or +44 (0) 1252 362787 redhat.europe.com web form, or phone). Customer should 10. PROMOTIONS To qualify for any Red Hat training promotional offer, participant [email protected] mention that they are redeeming TUs, and provide date of purchase and order number on Red Hat invoice. must enroll and provide valid payment for the eligible Red Hat training or certifi cation course by the promotion end date. www.redhat.fr/training 3.4 TUs can only be redeemed for training seats in public, Promotional offers cannot be used in conjunction with any other open-enrollment Red Hat training classes and not for any other Red Hat promotion. Promotional offers cannot be used for Red Hat training product or service. classes in which participant is currently enrolled, nor for con- Italy 3.5 TUs must be redeemed within one year from the Effective current class cancellation and rebooking. Promotional offers Date. Customer is solely responsible for redeeming TUs prior are void if participant cancels, no-shows, reschedules or request +39 02 5681 4487 to expiration from the Effective Date. credit or refund. Participants must be 18 years of age to partici- pate in promotional offers. Promotional offers are void where [email protected] 3.6 TUs cannot be pro-rated or combined with any other prohibited by law. Promotional items or discounts may not be discount, special offer, or coupon. www.redhat.it/training redeemed for cash, cash equivalent or refund. 3.7 Customer is responsible for assessing the participant‘s 11. GENERAL: suitability for Red Hat training and enrolling into the appropriate Terms and conditions are deemed to have been accepted by the course. client once a confi rmed booking has been received by Red Hat. Germany 3.8 Customer‘s designated participant will be required to enter CUSTOMER-SPECIFIC COURSES: into applicable training agreements. Where a course is provided as a customer-specifi c course +49 (0) 711 96437 500 3.9 Training Units may only be used in the country in which they (on-site or hosted by Red Hat at a Red Hat training centre) [email protected] were purchased. the terms and conditions already stated above shall apply as appropriate. The following clauses are also applicable. 3.10 Training Units are valid and may be redeemed for 12 months www.redhat.de/training from the day of purchase. Refunds for cancellation of a customer-specifi c event will be given if notice in writing is received by Red Hat at least 10 4. CANCELLATION working days before the course commencement date, otherwise Refunds for cancellations will be given if notice in writing is Red Hat will be entitled to a cancellation fee equivalent to the received by Red Hat more than 10 working days before the course fee plus any expenses already incurred. course commencement date, otherwise Red Hat will be entitled All other Europe, Middle East and Africa enquiries +44 (0) 1252 362709 [email protected] to a cancellation fee equivalent to the course fee or a minimum The content, timing and venue of a customer-specifi c event www.europe.redhat.com/training of 25GBP/38EUR administration fee. will be agreed by Red Hat and if run at the customer site, all necessary equipment, hardware and software, resources Prices are as quoted by Red Hat at the time of booking. Red Hat and facilities will, at the customer‘s expense, be provided in reserves the right to alter course prices without notice. accordance with Red Hat‘s stated minimum requirements 5. Transfers and Substitutions: which will be supplied in advance of the event. Transfers may be made , either to the same course at a later CUSTOMER-SPECIFIC EVENT COURSE PRICES date or to another course of equal standard or value , if notice The price of a customer-specifi c event is as quoted by Red Hat in writing is received by Red Hat more than 10 working days in writing prior to confi rmation. Red Hat instructor expenses are before the course commencement date, otherwise Red Hat will not included and are charged to the customer on an as-incurred be entitled to a cancellation fee equivalent to the course fee. basis. The substituted course must be running within 3 months of the original course. An administration fee of GBP 25 will be charged Any customisation of course materials or development required for each transfer. will be charged additionally. Prices will be agreed prior to work commencing. Substitutions can be made at no charge provided the substitute meets all prerequisites and Red Hat is informed in writing prior Red Hat may refuse to run or may terminate a customer-specifi c to course commencement.