Name: Alaa Abdel Wahab Nationality : Lebanese Marital Status : Single Address : Beirut | Lebanon Telephone : 0096171070293 E-Mail : [email protected] Driving license: Saudi Driving license Personal Profile An enthusiastic restaurant manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, it’s working practices, recruitment, pay conditions of employment and diversity issues. Key skills 1- Team Building 8- Conflict resolution 2- Leadership 9- Creativity 3- Professional communication 10- Sales analysis 4- Strategic thinking 11- Excellent customer service 5- Research and development 12- Time Management 6- Training 13- Food Safety 7- Cost Control 14- Inventory Management Objectives To obtain a restaurant manager position guaranteeing warm guest relations, serving passionately and improving service steadily to ensure recurring business and maintain a sound image of employer. EXPERIENCE September 2017_Present Kababji,Jal el dib Beirut –Lebanon -Assistant Manager • Operational management organizing stock and equipment, ordering supplies and overseeing restaurant maintenance, cleanliness, parking and security. • Financial managem ent: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls and Manning... • Daily reports including variances,waste, delivery orders, incidents, track ing items and full report.. • Working on KPIs results include mystery shoppers and audits every quarter. • Maintain legal documents, certificates and it's expiry dates. • Ensuring Health & Safety and also hygiene procedures & standards are maintained. • Having an in-depth knowledge of all menus. • Dealing with and resolving customer complaints. • Maximizing all business opportunities to drive sales. • Preparing reports and other performance analysis documentation. • Ability to create a great atmosphere & be an inspirat ional host. • Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs. • Controls costs by reviewing portion control and quantities of preparation. Minimizing waste , ensuring high quality of preparation. • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews .preparing and completing action plans, implementing production, productivity and quality .re solving problems, completing audit , identifying trends , determining system improvements and implementing change • People management: handling new managers joiners training, recruiting new staff, training and developing existing staff,motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotates. • Leading with a team of 50+ employees for a 125+ chairs capacity ... February 2017— September The Village Coffee Shop, Dannieh – North Lebanon -Owner January 2016—January 2017 Praline Café, Riyadh – Kingdom of Saudi Arabia - Assistant Manager September 2014 – May 2015 Manoushe Street, Dubai - United Arab Emirates - Assistant Manager in charge • One of the people who first test, ch eck all items of the new menu. • One of who choose the new packaging and it quality. • I covered call center when there was no call center manager, handling all complaints and cooperation between call center and all branches. June 2012 – June 2014 Zaatar W Zeit, Dubai - United Arab Emirates - Waiter, trainer. April 2011 – April 2012 Burger King – Jal El Dib, Lebanon -crew September 2009 – December 2011 Al Habtoor Grand Hotel – Beirut, Lebanon - recruiter and coach TRAINING Micros system Omega System Squirrel System Sapaad System . Restaurant manager training and coaching classes ACADEMIC BACKGROUND 2010 – 2012 BT2 in Culinary school, Tripoli, Lebanon Mina institute 2009 – 2010 BP2 in Culinary scho ol, Tripoli, Lebanon Nader institute LANGUAGES Arabic, English and French References upon request Respectfully Yours! Alaa Abdelwahab .