Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Issue 01 Date 2016-01-27 HUAWEI TECHNOLOGIES CO., LTD. Copyright © Huawei Technologies Co., Ltd. 2016. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China Website: http://www.huawei.com Email: [email protected] Issue 01 (2016-01-27) Huawei Proprietary and Confidential i Copyright © Huawei Technologies Co., Ltd. Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Contents Contents 1 Battery and charging ..................................................................................................................... 1 1.1 What is my phone's temperature rise?........................................................................................................................... 1 1.2 Does my phone support fast charging? ......................................................................................................................... 1 1.3 How long will my phone's battery last? ........................................................................................................................ 2 1.4 Does my phone support reverse charging? ................................................................................................................... 2 1.5 Does my phone's battery contain graphene? ................................................................................................................. 2 1.6 Does my phone support wireless charging? .................................................................................................................. 2 1.7 Why does my phone charge more slowly after reaching 80% charge? ......................................................................... 2 1.8 How long does the battery last on the Huawei Mate 8? ................................................................................................ 2 1.9 Why does my hand feel numb from touching the phone when it is charging? ............................................................. 3 1.10 Why does my Huawei Mate 8 have a short battery life? ............................................................................................ 3 2 Hardware and appearance ........................................................................................................... 5 2.1 Hardware installation .................................................................................................................................................... 5 2.1.1 Do both my phone's SIM card slots support 4G? How do I switch between them? .................................................. 5 2.1.2 Why doesn't my phone recognize the SIM card I inserted? ....................................................................................... 6 2.1.3 What card should I place in each SIM card slot? ....................................................................................................... 6 2.1.4 What colors are included in the color scheme? .......................................................................................................... 6 2.1.5 Why does the camera flash catch on my hand? ......................................................................................................... 6 2.1.6 Why does the fingerprint reader catch on my hand? .................................................................................................. 6 2.1.7 Why is there a step difference and rough feel between the plastic part of the antenna gap and the rear cover? ........ 7 2.1.8 Why are there three faint marks either side of the receiver on the gold edition? ....................................................... 7 2.1.9 Why do the power key and volume key protrude by different lengths from the phone? ........................................... 8 2.1.10 paint has rubbed off my gray/coffee phone, leaving white marks visible. Why? .................................................... 8 2.1.11 rear cover on the phone bends when pressed. Why? ................................................................................................ 8 2.1.12 tempered glass screen protective film has an uneven surface. Why? ....................................................................... 8 2.1.13 After some use, the phone's front and rear covers have dents. Why? ...................................................................... 8 2.1.14 What do I do if the phone's rear camera is cracked or scratched? ............................................................................ 9 2.1.15 Why is there a big gap between the battery cover and the structure of the phone, and between the screen and the front cover? ......................................................................................................................................................................... 9 2.1.16 Why is there a step difference between the antenna slot on the side of the battery cover? ...................................... 9 2.1.17 Why does the SIM card holder hole/edge of the hole have paint loss/scratches? .................................................. 10 2.1.18 Why is there a white line on the front edge of my white phone? ........................................................................... 10 2.1.19 Which part of the phone do I use for NFC? ........................................................................................................... 10 Issue 01 (2016-01-27) Huawei Proprietary and Confidential ii Copyright © Huawei Technologies Co., Ltd. Huawei Mate 8 Smartphone Feature FAQs Huawei Mate 8 Smartphone Feature FAQs Contents 2.1.20 How many speakers does my phone have, and where are they? ............................................................................ 11 2.1.21 Is my phone battery built in? ................................................................................................................................. 11 2.1.22 Does my phone support active noise reduction headsets? ..................................................................................... 11 2.1.23 Why is there a slight color difference between the battery cover and the decorative bands on the top and bottom? .......................................................................................................................................................................................... 11 2.1.24 Why does the Huawei Mate 8 still use Cat 6 when Cat 9 has already been released? ........................................... 12 2.1.25 Does my phone support 4G+? When does it show the 4G+ icon? ......................................................................... 12 2.2 Screen and display ...................................................................................................................................................... 12 2.2.1 Why can't I find screen off gesture or double touch to wake in motion control? ..................................................... 12 2.2.2 Can I use my phone when my hands are wet? ......................................................................................................... 13 2.2.3 Why is it that I can only zoom in but not drag using the magnification gestures function? .................................... 13 2.2.4 Why does my phone's screen not respond when I'm wearing gloves? ..................................................................... 13 2.2.5 What do I do if my phone's screen is slow to respond or does not respond accurately? .......................................... 13 2.2.6 Why does my phone's screen not look as colorful as the screens of Samsung phones or the Huawei Mate S? ....... 13 2.2.7 Why is there light leakage when the screen is off? .................................................................................................. 13 2.2.8 Why does my phone have a black edge at the top and bottom edge of the screen? ................................................. 13 2.2.9 Why does my phone's screen look bright/red/unclear/blurred? ............................................................................... 14 2.2.10 Why does my phone's screen turn off during a call? .............................................................................................. 14 2.2.11 Why does my phone's screen look