NORTH TERMINAL DECEMBER 2012 HOW ARE WE PERFORMING? During December, Gatwick worked with our airlines and handling agents to ensure 97.4% of flights at the North Terminal had their bags delivered within 55 minutes. HERE’S HOW OUR BUSIEST AIRLINES IN THE NORTH TERMINAL ARE PERFORMING Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Emirates Servisair 94.6% 100.0% 93 0 Meridiana Servisair 82.7% 100.0% 52 0 Air Berlin Menzies 65.1% 100.0% 43 0 easyJet Switzerland Menzies 71.4% 99.1% 111 1 easyJet Menzies 66.5% 98.4% 1839 30 British Airways British Airways 64.3% 98.1% 1476 28 Turkish Airlines Menzies 75.8% 96.8% 60 2 Thomson Airways Swissport 43.5% 89.9% 285 32 Air Vietnam Swissport 47.1% 64.7% 11 6 Caribbean Airlines Swissport 43.8% 62.5% 10 6 Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport. SOUTH TERMINAL DECEMBER 2012 HOW ARE WE PERFORMING? During December, Gatwick worked with our airlines and handling agents to ensure 98.3% of flights at the South Terminal had their bags delivered within 55 minutes. HERE’S HOW OUR BUSIEST AIRLINES IN THE SOUTH TERMINAL ARE PERFORMING Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Flybe Menzies 92.6% 100.0% 618 0 Ryanair Servisair 92.4% 100.0% 197 0 Aer Lingus Menzies 82.8% 100.0% 303 0 Aurigny Menzies 73.4% 100.0% 143 0 Norwegian Air Shuttle Servisair 60.6% 99.7% 375 1 easyJet Menzies 79.7% 99.4% 1459 9 TAP Air Portugal Swissport 81.7% 98.9% 92 1 Monarch Swissport 79.1% 94.3% 316 19 Virgin Atlantic Swissport 85.7% 93.1% 163 12 Thomas Cook Swissport 52.6% 87.9% 102 14 Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport..