1-800-621-8030 Call 1-800-621-8030 x250 To receive a laminated Money Order Customer Service Ext. #7020 8 - 5 CST Mon thru Fri Trouble Shooting poster Bill Pay Customer Service Ext. #7030 8 - 8 CST Mon thru Fri Pat’s Perspective Filled with Bill Pay and Credit Ext. #7025 Verifone Information In an effort to maximize the Even though we cannot predict the future, we Accounts Receivable Ext. #7023 value and effectiveness of work hard to help shape our industry’s progress Equipment Help Desk Ext. #7021 customer communications, and with it success for us and our customers. Sales / Referrals Ext. #7026 we have developed this What we know about the future is very encourag- quarterly newsletter to dis- ing: the much anticipated multi-functional point of Shipping / Supplies Ext. #7027 tribute to customers and sale terminal is finally a reality. prospective customers. Office: ( 903 ) 885-1283 Fax: ( 877) 8 12-2470 FIDELITY EXPRESSIONS Our dependable, insightful leadership at Fidelity will offer Fidelity Express Express looks ahead to spot business trends to VRU: ( 877 ) 508-0472 Fax: ( 903) 8 85-6240 We want to hear from you, news, industry insights, be able to deliver solutions that help our custom- Email us at : Pat Odom agent spotlights and contact ers take full advantage of tomorrow’s opportuni- Division Manager [email protected] www.fidelityexpress.com information. ties. Through industry research and by listening to our customers, we take the initiative to dis- We are mindful of the importance of staying a cover what’s ahead so you, our agent, can stay step ahead. Actually, in our industry of fast ahead. This anonymous quote says it best: “If paced, cutting edge technology, staying ahead is everyone is moving forward together, then the not an option. With an emphasis on service and success takes care of itself." the power of the absolute best staff behind us, we strive to provide our customers with the best Thank you for your continued confidence and for possible services and up-to-date information choosing to partner with Fidelity Express for all of when they need it. Ideas for the newsletter are your retail financial services! PO Box 768 still being explored so feedback from you, our agent, is certainly encouraged. Sulphur Springs, TX 75483 Bill Pay Review by Dave Ayers Biller List for 2004 Alabama Power (Alabama) MCI Neighborhood (National) More Billers to Come! Atmos Energy (Texas, Louisiana, Missis- Mississippi Power (Mississippi) sippi, Tennessee, Georgia, Kentucky, Kan- Pegasus TV (National) We've been busy this year adding new billers sas, Missouri) San Patricio Electric Cooperative (Texas) and here's a list of new billers we've added so Bright House Networks - (Central Florida) Sage Telecommunications (Texas) far in 2004, with many more to come. If any of Brownsville Public Utility Board (Texas) Savanah Electric (Georgia) these billers are in your area and you'd like to Clay Electric Cooperative (Florida) SCANA Energy (Georgia) add them to your terminal, please contact our office. Send your requests for research on de- Cobb Electric Cooperative (Georgia) South Carolina Electric & Gas (South sired billers and we will provide you with a Direct TV (National) Carolina) status of your request as soon as possible. First Choice (Texas) Tampa Electric (Florida) Watch for new billers being added in future Garland Power & Light (Texas) Time Warner Waco (Texas) newsletters: Georgia Power (Florida) Vycera Communications (Texas) Magic Valley Electric Cooperative (Texas) Wood County Electric Cooperative Watch for more new billers in the next issue of Fidelity Expressions! VIP Agent by L.J. Songy Salesmen of the Year Meet our very first VIP AGENT ! CONGRATS! Although we have many agents who would qualify for this recognition, we have selected Tim's Food Mart in Baton Rouge, Louisiana, to be our first VIP Agent. Eric Bailey Ft. Worth, TX Hatem Sheikha, or “Tim”, as we know him here at Fidelity Express has been an (left) agent of ours since September 28, 1995! Tim’s Food Mart is open 7 days a week. You will never find Tim without a smile on his face, and a kind word to Brad Shaw all. L.J. Songy has been his representative since 1995. He describes Tim as a Jacksonville, FL very dependable hard working store owner and feels very fortunate to be able (right) to work with him. Our office staff also appreciates the cooperation he has given us over the years. He has been a pleasure to work with and a very valu- able addition to our agent base. Tim is able to offer Money Orders, In-Person Co-Salesmen of Bill Payments, Credit Card processing, and Age Verification through Fidelity the Year both Express. pictured with Sales Manager, Tim's Food Mart is a great example of how all our combined programs benefit L.J. Songy the agent by providing customers with state of the art financial services. It is Fidelity Express' pleasure to thank Tim and recognize his business. We look forward to bringing him and his customers the very best in retail financial ser- vices for years to come! Thanks, Tim! Sales 3rd Quarter ‘04 Hello, and welcome to our first newsletter to for giving us a chance to show you how we are the best in you, the most important people in the world to this industry. Our programs and our customer service are us…our customers. We are excited to be able second to none. And, on top of that, we have the best cus- Inside Operations by Dolly Gilliam to stay in touch with you in this way on a regu- tomers in the industry too…..YOU! lar basis. Wecan keep you up to date on what we are doing as your partner to bring you solid, safe, and profitable new programs for your Fidelity is on the move. • Fidelity Express contin- • office to obtain this • tem by calling the as- business. As you may already know, we have ues to enhance our access. Agents can signed toll free phone a tried and true Money Order program, and a services through major check the status of a number. Agents will state of the art in person Bill Payment program. system upgrades this money order before also be able to receive We are now also offering a Credit/Debit Card year. Money order and refunding and/or view this data through our program and are in the final stages of being Bill Pay Systems as their daily bill pay web-site with secure able to offer you a Check Guarantee program well as Web Services transactions and sign-on. We will con- with Check Conversion, too! And don’t forget IL are much more efficient download this infor- tinue to send notifica- CO that we also have an I.D. Check on our equip- KS MO KY VA with the latest hard- mation with sub-totals tion via fax or email as NC Fourth quarter plans ment for those of you that sell liquor and to- TN ware and software en- by biller. well. AZ NM OK AR include changes to bacco. Also, thanks to all of you, and an al- SC hancements. most daily growth in biller relations, we are li- MS AL GA TX LA • ACH notification pro- • Last minute Billers procedures for draft censing in 9 new states which will bring us to a • Web-Services are cedures are sched- added : amount notification. total of 25 states in 2005. We’re also adding 4 FL uled to change some- available to customers, They will be new sales people. Our business has been agents and billers alike. time during 4th quar- Dallas Water Monarch Water available via Fax, growing dramatically every year and we are Agents and billers will ter. ACH totals will glad you are here to grow with us. So until our Now doing business in 19 states. need a secure ID and now be available Honrsby Water VRU, Email or Web Windermere Water Spring publication, we’ll say THANKS from the Three new: Colorado, Illinois, and Virginia password, so call the through our VRU sys- TX Child Support look-up only. Sales department, and all of Fidelity Express Page 2 Page 5 Bill Pay Help Desk Money Order Help Desk • What does this message mean on terminal: • Why do I get “MO ERROR RESET”? Power cable may have a loose connec- tion or printer head inside printer should be reset. • “Invalid OCR” Scanner is not able to read the OCR line on stub; make sure you select the correct biller and run through scanner • Why do I get “NO FORMS LOADED” when I have forms properly. inside printer? Your terminal does not recognize that you still have forms. Serial numbers must be reprogrammed • “Invalid Acct #” Account # entered or read by scanner is not correct; into terminal. please try transaction again and verify correct biller has been selected. • Why do I get “SERIAL # NOT FOUND” or WRONG DOL- • “Invalid Biller” The biller you have selected is on your terminal but not assigned to your store in LAR AMOUNT” when I try to void a money order? Your money order serial our main data base. Verify exactly which biller you are trying to pay and if all is correct, call Fidelity for numbers are out of sequence. assistance. • Why can’t I void a money order that was printed on a previous day? Once the terminal closes out at mid- • “Transmission Failed” There is an interruption on the phone line during the transaction. Possible night you will not be able to void a money order from a previous day.