Mythics, Inc.|4525 Main Street Suite 1500|Virginia Beach, VA 23462 1.866.698.4427|www.mythics.com ORACLE PRODUCTS AND SERVICES Maricopa County SERIAL 180233-RFP Closing Date and Time: June 26, 2018 @ 2PM MST This proposal includes information that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal or quotation. If, however, a contract is awarded to this offeror or quoter as a result of or in connection with the submission of this information, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government’s right to use information contained in this proposal or quotation if it is obtained from another source without restriction. The information subject to this restriction is contained on sheets with the following disclosure legend: “Use or disclosure of information contained on this sheet is subject to the restriction on the title page of this proposal.” Maricopa County & U.S. Communities Serial 180233-RFP Oracle Products and Services Table of Contents LETTER OF TRANSMITTAL (EXHIBIT 2) ........................................................................................................................... 1 1 EXECUTIVE SUMMARY .................................................................................................................................................. 2 2 PROPOSAL.......................................................................................................................................................................... 3 2.1 MANDATORY QUALIFICATIONS ................................................................................................................................................... 3 2.1.1 Confirmation from Oracle’s Government Resell Programs Group ................................................................... 3 2.1.2 Ability to Represent, Sell, and Service Oracle Products ....................................................................................... 4 2.1.2.1 Significance of Oracle Resale Rights and Specializations ........................................................................................... 5 Oracle Resale Rights ......................................................................................................................................................................................... 5 Oracle Specializations ...................................................................................................................................................................................... 5 2.1.2.2 Mythics Resale Rights .................................................................................................................................................................. 6 2.1.2.3 Mythics Specializations ............................................................................................................................................................... 7 2.1.2.4 Mythics Strategic Markets Sales Organization ................................................................................................................. 8 PreSales, Sales, and Support Activities .................................................................................................................................................... 9 2.1.2.5 Mythics Consulting Organization ......................................................................................................................................... 10 Quality Management System ...................................................................................................................................................................... 10 DevOps .................................................................................................................................................................................................................. 11 Agile Development .......................................................................................................................................................................................... 11 Mythics Customer Loyalty ........................................................................................................................................................................... 12 2.1.3 Ability to Service Local Government, Sates, School Districts, Higher Education Institutions, Other Governmental Organizations, and Non-Profits ...................................................................................................................... 13 2.1.4 Ability to Work with Multiple Entities at the Same Time ................................................................................. 14 2.1.5 Ability to Maintain Expertise, Resources, and Capabilities Throughout the Life of the Contract ..... 15 2.1.5.1 Provide Commercial Hardware, Software, Services, and Solutions .................................................................... 16 2.1.5.2 Perform Consulting, Assessment, Design, Integration, Installation and Management of Services and Solutions 17 Technology Assessments .............................................................................................................................................................................. 17 Architecture and Design ............................................................................................................................................................................... 17 Integration ........................................................................................................................................................................................................... 17 Installation .......................................................................................................................................................................................................... 18 Nationwide Consulting Presence.............................................................................................................................................................. 18 2.1.5.3 Perform Professional, Technical Support and Engineering Services and Solutions ................................... 19 1. Cloud and Cloud Migration ..................................................................................................................................................................... 19 2. Software and Applications ...................................................................................................................................................................... 19 3. Data Security ................................................................................................................................................................................................. 19 4. Database .......................................................................................................................................................................................................... 19 5. Hardware and Engineered Systems ................................................................................................................................................... 19 6. Fusion Middleware ..................................................................................................................................................................................... 19 7. Business Intelligence ................................................................................................................................................................................. 20 8. Managed Support Services ..................................................................................................................................................................... 20 2.1.5.4 Provide Maintenance Support Services and Solutions .............................................................................................. 21 Oracle Premier Support ................................................................................................................................................................................ 21 Oracle Advanced Customer Services (ACS) ......................................................................................................................................... 22 Oracle University Products and Services .............................................................................................................................................. 23 Oracle Platinum Services .............................................................................................................................................................................. 24 2.1.5.5 Provide Project Management Support ............................................................................................................................... 25 2.1.5.6 Provide Project Specific and Overall Contract Performance Reporting ............................................................ 26 NetSuite ERP and CRM .................................................................................................................................................................................. 26 Price List Management System.................................................................................................................................................................