Care Navigation in Hyndburn Phase one and two services No Subject Version Page 1 Age UK Services V1.3 2 2 Age UK Hospital Aftercare Service V1.3 4 3 Bereavement Services V1.3 7 4 Citizens Advice Service V1.0 9 5 Community Care Connectors V1.8 10 6 Ear Syringing V1.1 12 7 Emergency Dental and Dental Practice Signposting V1.2 14 8 IAPT Women’s Centre Service V1.3 16 9 Lancashire Wellbeing Service V1.3 17 10 Low Vision Aids V1.6 18 11 Minor Eye Conditions V1.8 20 12 Nutrition Support Team V1.1 23 13 Self Care with your Community Pharmacy V1.2 24 14 Substance Misuse V1.2 26 15 Up and Active V1.1 28 The services detailed in this booklet are also available electronically through:- www.hyndburn.realtd.co.uk MAY 2019 1 Hyndburn Care Navigation / Directory of Services Service Access Criteria for:- Age UK - East Lancashire Hospital Aftercare Service - Hyndburn Brief Description The Hospital Aftercare Service Supports older people following a hospital discharge, period of illness or injury. The service aims to help you regain your independence and provide low level practical and emotional support. Eligibility Criteria This service is available to 18+, if they you are registered with a GP within East Lancashire and have just been to an Urgent Care Centre, an Emergency Department or Minor Injuries Unit, or a period of illness at home. They also offer help to carers of older people. Support offered Age UK Lancashire has trained staff and volunteers specifically to help and support patients. In the hospital, help may include:- ●If we identify an assessed need, transport may be provided to settle in at home ●Emotional support ●Reassurance whilst in Hospital ●Discussing with you what help you might need at home, working alongside the discharge team. In your home, help may include:- ●Emergency shopping ●Preparing refreshments and light meals ●Assistance with light household duties ●Ensuring that you are warm and comfortable ●Emotional support ●Helping you get any other support or services you may need, following on from a Holistic assessment. ●Providing information and advice ●Making sure prescriptions are delivered Duration of the service Support is time limited and tailored to individual needs. Cost This is a free service and there is no cost to the patient. Age UK Lancashire is a charity and donations are always gratefully accepted. Benefit entitlements The service is designed to compliment any statutory services that you may be receiving and will not affect your benefit entitlements. 2 Acceptance of support from the service At all stages of the service, the choice to accept the help is with you. If deciding to have this help, a trained staff member will discuss the help you may need and agree this with you. You can ask us to stop our help at any time. Access details To find out more about the Hospital Aftercare Service, please call us at Royal Blackburn Hospital on 01254 734526 or Burnley General Hospital on 01282 436414. If no one is there to take your call please leave a message on the answerphone and we will call you back. Age UK Lancashire Hospital Aftercare Service – Location & Contact details Patients advised to telephone first between 9.00am to 8.00pm. This is a 7 day service Urgent Care Centre Burnley General Hospital Casterton Avenue Burnley BB10 2PQ Tel: 01282 436414 Link to location map Patients advised to telephone first between 9.00am and 8.00pm. This is a 7 day service Multi Disciplinary Team Office Emergency Department Royal Blackburn Hospital Haslingden Road Blackburn BB2 3HH Tel: 01254 734526 Link to location map The Hospital Aftercare Service is funded by Lancashire Adult & Community Services and NHS East Lancashire CCG November 2018 – V1.3 3 Hyndburn Care Navigation / Directory of Services Service Access Criteria for:- Age UK Services:- ● Advice Line Service – Hyndburn ● Day Time Support Service – Hyndburn ● Lancashire Older Veterans - Hyndburn There is no cost to the patient for any of these services however Age UK Lancashire is a charity and donations are always gratefully accepted. All of the services listed above can be accessed by using the contact details below:- Tel: 0300 303 1234 or www.ageuklancs.org.uk Advice Line Service – Hyndburn Brief Description If you are aged 65+ we can offer you information and advice on:- ●Welfare Benefits ●Social / Community Care ●Housing Options ●Local Services Eligibility Criteria This service is available to adults living in East Lancashire and over the age of 65 years. Further service detail Age UK Lancashire provide an information and advice service for older people aged 65+ and their carers. The service is free of charge, confidential, independent and impartial. We are able to help you with a range of issues. This may be about claiming benefits, housing or health and care issues or local services. You may be facing a crisis, or just considering your options. We value diversity, promote equality and challenge discrimination in all that we do. We re- spond to an individual’s needs without regard to their gender, sexual orientation, disability, race or religion. Support offered We aim to provide the information and advice that you need for the issues that you face. We won’t judge you, persuade you to tell you what you should do – we will listen, explain all the available options to you and support you in the course of action you decide to take. If we aren’t able to help you, we will try to help you find someone who can. Access / Contact details The advice Line is open from 9.00am until 3.00pm Monday to Friday. 4 Our team will arrange an appointment to call you back and in some circumstances we may be able to arrange face to face appointments. Please contact our friendly support team to find out more about the support available to you. Day Time Support Service - Hyndburn Brief Description Age UK offer a variety of activities, support and great food in a friendly environment. Service Detail This service provides enhanced support in a comforting environment focused on respect and dignity to encourage social interaction, inclusion in engaging and meaningful activities and to provide much needed respite during the day for families caring for individuals. Located throughout Lancashire and in the heart of local communities, our first class centres provide all the facilities and support needed to ensure you or your loved one enjoy their vis- it, gain confidence, learn new skills and socialise. We provide a nutritional, healthy two course meal with refreshments and snacks throughout the day. Eligibility Criteria This service is available to adults aged 50+ Activities include These include activities based on individual likes, interests and skills. – Music and singing, arts, crafts, gardening and reminiscence sessions. Developing and maintaining daily living skills. Age UK Lancashire pride themselves on developing new activities to suit each individ- ual to ensure they remain engaged and enjoy each day. Dementia and Enhanced Support We have designated centres providing both dementia support and enhanced support for people with a need for a higher level of care. We can provide a full range of personal and continence care including shower and wash facilities. Our professional and qualified team ensure there is a comforting, friendly environment and provide a wide ranging variety of enjoyable activities designed to encourage participation and stimulate the group. Taster Sessions You can try out the service first to see if it’s what you are looking for. Access and Pricing Information Prices may be subsidised by the Local Authority following a social care assessment and sub- ject to FACS eligibility. Privately the charges are determined by the level of support required by the individual. East Lancashire Locations: Padiham Knight Hill House, Memorial Park, Blackburn Road, Padiham, BB12 8JZ 5 Link to location map Nelson Walton Lane Community Centre, Leeds Road, Nelson, BB9 8RW Link to location map Crow Wood Crow Wood Court, Burnley, Lancashire, BB12 0LA Link to location map Age UK – Lancashire Older Veterans - Hynd- burn Brief Description This valuable service gives up to 12 weeks tailored support for older veterans and their fami- lies, providing information and advice, practical support at home, access to social events and opportunities to become more active. This project is funded from the Aged Veterans Fund, funded by the Chancellor using Libor funds. A member of our Navigator team will predominantly deliver the service via home visits and other community venues. Eligibility Criteria Born before 1950, Having provided at least one day of service, For example National Service: Army, RAF, Navy, TA, Merchant Navy, Bevin Boys or Land Army. Support offered This project allows us to build on the work we already do with older people and to reach out to those veterans, family members and carers who may need more support or may have slipped through the net. Our work has at its core what older people want to achieve for themselves and the support to enable them to do this. Duration of the service Support is time limited to a maximum of 12 weeks and tailored to each individual’s needs. November 2018 – V1.3 6 Hyndburn Care Navigation / Directory of Services Service Access Criteria for:- Bereavement Support Service – Hyndburn Brief Description Each of the Hospices serving East Lancashire provide a bereavement support service. These services provide a confidential, safe space in which to work through their grief with a quali- fied bereavement support co-ordinator. Appointment times and dates are flexible and ar- ranged around the persons availability with no set number of sessions. Grief can cause people to feel a mixture of emotions such as emptiness, anger or helpless- ness.