ADMINISTRATIVE SALARY GUIDE Contents 2 Hiring Trends in the United States 23 Administrative Salaries: Canada 12 How to Use Our Salary Tables 27 Adjusting Salaries for Canadian Cities 13 Administrative Salaries: U.S. 29 Trends in Benefits and Perks 17 Adjusting Salaries for U.S. Cities 32 Resources 21 Hiring Trends in Canada 33 About OfficeTeam The Salary Guide is solely for noncommercial use, and the copyright is the exclusive property of Robert Half International Inc. This guide shall not be reproduced or disseminated in any part without Robert Half’s written permission. © 2020 Robert Half International Inc. Quick Links Hiring Trends in Hiring Trends: U.S. the United States Using the Salary Tables Administrative professionals today are more Salaries: U.S. Support staff: a key to business versatile, more autonomous and more critical continuity Adjusting to a business’s success than ever. And employers Salaries: U.S. wanting to hire the very best of them are facing In a tougher economic environment than new challenges. organizations have faced in recent years, tech- Hiring Trends: savvy and versatile administrative professionals Canada Robert Half, OfficeTeam’s parent company, are helping businesses stay in business. They has been reporting on hiring trends and salary are serving as important partners by supporting Salaries: Canada forecasts for 70 years. As the world’s leading companies’ efforts to run smoothly and maintain specialized staffing firm, we are an authority on Adjusting staff collaboration when many employees and Salaries: Canada hiring in the administrative profession. This guide executives are working remotely due to the covers some of the shifts our recruiters have COVID-19 pandemic. Benefits and Perks identified and the starting salaries we expect to see for administrative positions in 2021. Resources About Us © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 2 Quick Links For firms that have reopened office locations, Administrative skills needed administrative professionals are helping in 2021 Hiring Trends: create a safer workplace. In many instances, U.S. they are responsible for implementing Proficiency with the Microsoft Office suite and physical distancing best practices and other standard tools is no longer enough Using the Salary in today’s workplace. Companies now seek Tables managing a calendar of rotational shifts for on-site employees. office technology support gurus who can help Salaries: U.S. colleagues master videoconferencing platforms Some office support professionals are also and the latest software, providing particular Adjusting taking on duties not part of their traditional attention to staff who are working remotely. Salaries: U.S. purview as various company departments Whether teams are spread out geographically 74% have become leaner due to staff furloughs and Hiring Trends: or physically distanced in the office, soft skills layoffs. In short, support professionals are on Canada are being tested like never before. The best the front lines of business continuity efforts. administrative professionals know how to of workers want more freedom Salaries: Canada get their messages across effectively while to work remotely, even after the pandemic. Adjusting minimizing miscommunications that can of professionals worry Salaries: Canada happen when interactions lack a one-on-one, Source: Robert Half survey of more than 1,000 about being in close personal aspect. workers in the U.S. proximity to colleagues. Benefits and Perks 56% Source: Robert Half survey of more Resources than 1,000 workers in the U.S. About Us © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 3 Quick Links Top 5 Changes Prompted by Hiring Trends: U.S. Working During COVID-19 Using the Salary Tables Salaries: U.S. United States Canada Adjusting Salaries: U.S. 1. More frequent communication 1. More frequent communication from leadership 38 from leadership 4 % 1 3 % Hiring Trends: 7 36 % % Canada 32 3 % 0 2. Improved collaboration 3 2. Improved collaboration % 1 27 % % Salaries: Canada 30 27 3. More innovation % 3. Better rapport between % Adjusting managers and staff Salaries: Canada 4. Greater transparency into business priorities 4. (tie) Greater transparency Benefits and Perks into business priorities 5. More efficient processes Resources 4. (tie) More efficient processes About Us Multiple responses were permitted. Top responses are shown. Source: Robert Half survey of more than 2,800 senior managers in the U.S. and 600 senior managers in Canada © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 4 Quick Links Desired attributes include flexibility and Flexible staffing for greater versatility to adapt to changing priorities and business resilience In-Demand Hiring Trends: work with new technologies. Administrative Tech Skills U.S. professionals also need to be self-directed — With administrative professionals taking on knowing what should be done, how to do it more responsibilities that support key business Using the Salary • Electronic filing and and when to escalate an issue. initiatives, companies need to help prevent documentation Tables these new tasks from overloading staff. Adopting a flexible staffing model — an easily • Email marketing Salaries: U.S. Support for a remote workforce adjustable mix of full-time and temporary Administrative duties have long been handled • Google Drive Adjusting workers, both in-office and remote — can help. Salaries: U.S. in person: greeting customers, helping This approach lets managers keep day-to-day onboard new hires and planning events, as • Graphic design and projects on track, access workers with skills that presentation software Hiring Trends: well as building staff cohesion and maintaining are underrepresented within teams and identify Canada a positive workplace culture. All those temporary professionals who have potential for • Microsoft 365 responsibilities remain, but many are now future full-time roles. Salaries: Canada conducted with a virtual twist. • Online research Adjusting Support staff who have transitioned to • Social media Salaries: Canada working remotely full time have proven to of senior managers say their managers that, with the right tools and maintaining morale has Benefits and Perks been challenging during supplies, they can handle most administrative 44% the pandemic. Resources responsibilities off-site. Source: Robert Half survey of more About Us than 2,800 senior managers in the U.S. © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 5 Quick Links Top 3 Hiring Changes Companies Hiring Trends: U.S. Made Because of COVID-19 Using the Salary Tables Salaries: U.S. Adjusting Salaries: U.S. Hiring Trends: Canada Conducted Shortened the Advertised Salaries: Canada remote interviews hiring process fully remote jobs Adjusting and onboarding Salaries: Canada U.S. 54% U.S. 42% U.S. 42% Benefits and Perks CANADA 50% CANADA 33% CANADA 32% Resources About Us Multiple responses were permitted. Top responses are shown. Source: Robert Half survey of more than 2,400 senior managers in the U.S. and more than 500 senior managers in Canada © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 6 Quick Links Demand for customer support Hiring in the healthcare industry Hiring Trends: Customer contact centers for government The spread of COVID-19 has dramatically U.S. agencies as well as for companies specializing increased the workload of healthcare providers in education, healthcare, medical insurance around the world. That has driven demand for Using the Salary and financial services are seeing an uptick Tables skilled administrative staff who support them. in activity. Call centers and other types of Salaries: U.S. businesses have added chatbot systems to Greater use of telehealth services is prompting answer basic queries, but this is not significantly growth in administrative hiring for the Adjusting reducing hiring. Customer service and call healthcare field. And demand for medical 33% Salaries: U.S. center representatives who can quickly coders is accelerating due to an increased understand the needs and motivations of a volume in insurance claims. Hiring Trends: company’s clients are still essential. Canada of workers said they want to Medical billers are also needed because of pursue a more meaningful or And as the pandemic drives an increase in an uptick in insurance fraud. In addition, Salaries: Canada fulfilling position. e-commerce, companies across industries there is a push in many states to hire contact- are accelerating their plans to use technology tracing workers with the requisite soft skills to Source: Robert Half survey of 573 U.S. workers Adjusting who said they’ve had career reconsiderations Salaries: Canada to enhance customer service and outreach, communicate with people who may have been due to the COVID-19 pandemic anticipating an even higher demand for exposed to the coronavirus. Benefits and Perks these professionals. Resources About Us © 2020 Robert Half International Inc. 2O21 SALARY GUIDE | OFFICETEAM | 7 Quick Links Why Companies Work Hiring Trends: U.S. With Interim Professionals Using the Salary Tables Salaries: U.S. Scale the team Evaluate for a Access as needed full-time role specialized skills Adjusting Salaries: U.S. U.S. 40% U.S. 39% U.S. 37% Hiring Trends: CANADA 33% CANADA 46% CANADA 33% Canada Salaries: Canada Add flexibility during Adjusting Salaries: Canada Alleviate burden changing economic Access support Benefits and Perks on