IBM Tivoli Composite Application Manager for Internet Service Monitoring agent 7.4.0 Fix Pack 2 IF 04 Installation and Configuration Guide IBM 0000-0000-00 Contents Tables................................................................................................................. vii Chapter 1. Introduction......................................................................................... 1 Chapter 2. Overview of the agent........................................................................... 3 Integration with IBM Tivoli Monitoring .......................................................................................................4 Integration with other products.............................................................................................................7 About Internet Service Monitoring.............................................................................................................. 9 Internet Service Monitoring architecture....................................................................................................9 Chapter 3. Planning your ITCAM for Transactions installation............................... 11 Planning to install Internet Service Monitoring........................................................................................ 11 Hardware and software requirements.................................................................................................11 Installation prerequisites.....................................................................................................................11 Installation considerations.................................................................................................................. 12 Simplifying installation.............................................................................................................................. 16 Using self-describing agents (SDA)..................................................................................................... 16 Product codes.......................................................................................................................................17 Chapter 4. Installing Internet Service Monitoring................................................. 19 Installing Internet Service Monitoring on Windows systems...................................................................19 Installing Tivoli Enterprise Monitoring Server support manually on Windows systems....................21 Installing Tivoli Enterprise Portal Server support manually on Windows systems............................22 Installing Tivoli Enterprise Portal support on Windows systems....................................................... 23 Silent installation on Windows systems.............................................................................................. 24 Installing on Linux or UNIX systems......................................................................................................... 24 Installing Tivoli Enterprise Monitoring Server support on Linux or UNIX systems............................ 25 Adding Tivoli Enterprise Monitoring Server application support manually on Linux or UNIX systems........................................................................................................................................... 26 Installing Tivoli Enterprise Portal Server support on Linux or UNIX systems.................................... 27 Installing Tivoli Enterprise Portal Desktop support manually on Linux systems...............................28 Silent installation on UNIX systems.................................................................................................... 29 Starting Internet Service Monitoring.........................................................................................................32 Starting Internet Service Monitoring on Windows systems................................................................32 Starting Internet Service Monitoring on Linux or UNIX systems........................................................ 33 Starting and stopping Internet Service Monitoring monitors using Tivoli Enterprise Portal............. 33 Stopping Internet Service Monitoring..................................................................................................34 Uninstalling Internet Service Monitoring.................................................................................................. 34 Uninstalling Internet Service Monitoring on Windows systems......................................................... 34 Uninstalling Internet Service Monitoring on UNIX systems............................................................... 35 Removing agents from Tivoli Enterprise Portal................................................................................... 36 Uninstalling support files..................................................................................................................... 36 Reinstalling Internet Service Monitoring.................................................................................................. 37 Chapter 5. Configuring Internet Service Monitoring.............................................. 39 Configuring the Internet service monitoring agent on Windows systems............................................... 39 Configuring the Internet service monitoring agent on Linux or UNIX systems....................................... 40 Configuring Tivoli Enterprise Portal Server on Linux or UNIX systems....................................................41 Configuring Tivoli Enterprise Portal on Linux systems............................................................................. 41 iii Databridge configuration .......................................................................................................................... 42 Operation and configuration................................................................................................................ 42 Configuring the Databridge.................................................................................................................. 42 Configuring the IBM Tivoli Monitoring module....................................................................................47 Configuring the ObjectServer module..................................................................................................48 Configuring the Datalog module.......................................................................................................... 53 Chapter 6. Working remotely............................................................................... 55 Populating the agent depot....................................................................................................................... 55 Populating the agent depot during installation: Windows.................................................................. 56 Populating the agent depot during installation: Linux and UNIX........................................................57 Populating an agent depot with the tacmd addBundles command....................................................58 Managing your agent depot....................................................................................................................... 59 Sharing an agent depot across your environment.................................................................................... 59 Deploying OS agents..................................................................................................................................60 Deploying non-OS agents.......................................................................................................................... 61 Upgrading non-OS agents remotely.................................................................................................... 63 Removing non-OS agents remotely..................................................................................................... 63 Chapter 7. Configuring the Eclipse help server .....................................................65 Chapter 8. Starting and stopping servers and agents............................................ 67 Chapter 9. Monitoring Internet services............................................................... 71 Internet service monitoring.......................................................................................................................71 Web service monitoring............................................................................................................................. 71 Monitors and probes..................................................................................................................................72 Available Internet Service Monitoring monitors....................................................................................... 72 Monitor files..........................................................................................................................................73 Internet Service Monitoring concepts.......................................................................................................74 Internet Service Monitoring configuration interface................................................................................ 74 Editing profiles with multiple administrators............................................................................................76 Internet Service Monitoring user