01 Section title Final Instructions Please read these instructions very carefully. In the following pages you will find all the information you need to have an enjoyable Race Day on Sunday 28 April. We will do our utmost to look after you all the way through the 26.2 miles of the 2019 Virgin Money London Marathon. All you need to do is follow the simple guidelines here… ASK THE CHATBOT! The Virgin Money London Marathon ChatBot is now live. The Bot is able to answer your questions about this year’s race and give advice to runners and spectators ahead of the 39th edition of the world’s greatest marathon. Scan the image on the left using the camera within Facebook Messenger to get started. Just line up the image and tap and hold the middle of the screen. CONTENTS Before Race Day Important Timings Registering for the race and What time you need to arrive at your 02 collecting your Race Pack 10 Start Assembly Area Visiting the Virgin Money London The Course Marathon Running Show Everything you need to know 04 Everything you need to know 11 about the course to plan your visit The Finish On Race Day Howtofindyourfamilyand Essential advice to ensure you 13 friends after the race 05 have an amazing race Medical Advice Where and when to start Please read our medical advice Everything you need to know about 14 carefully before Race Day 06 the Start Areas Getting to the Start Assembly Areas Thanks to our Sponsors and Partners How to get to the Start Assembly Areas A big thank you to the Virgin Money 07 on Race Day 17 London Marathon Sponsors and Partners 02 Before Race Day FINAL INSTRUCTIONS Before Race Day The following pages will explain how to plan your Race Day – on Sunday 28 April – and collect your Race Pack from the Virgin Money London Marathon Running Show Collecting your you, authorising that person – by name – Race Pack to collect your Race Pack. You must also provide them with a clear photocopy of In early April we emailed you asking you your passport or driving licence showing to complete the 2019 charity survey. Once your name and your signature, and a you completed this survey you were sent copy of the QR code that was sent to you. aconfirmationemailthatincludedyour running number and QR code, together with The person collecting your Race Pack a link to these instructions. (Please note that should also have their own suitable this replaces the Registration Form that has photoidentificationwiththem.Failure been issued in previous years.) to comply with these instructions may lead to your Race Pack not being issued. The QR code holds your name, running Please note: an individual can only number and email address. You will need your QR code to collect your Race Pack when you register at the Virgin Money London Marathon Running Show at ExCeL in east London, so please bring the QR code on your phone so it can be scanned (or bring a printout if you do not have a smart phone). You must bring also bring photographic identification,suchasapassportor driving licence, with you to collect your Race Pack. YOUR RACE PACK INCLUDES: • Your running number, with safety pins to attach it to your running vest or T-shirt • Your IPICO Sports Tag, with wire twist tiestofixittooneofyourrunningshoes • Anofficialkitbagwithanadhesive sticker displaying your running number (unless you opted to take part in our trial of capes) While preferring you to register in person, we recognise that in some cases this may be impossible, so you can nominate someone to collect your Race Pack for you. The person you nominate must have the following: a letter, written and signed by 03 Before Race Day FINAL INSTRUCTIONS What should I do if I am ill or Before Race Day injured? ( ) continued collect one other person’s Race Pack in HOW TO GET TO EXCEL LONDON addition to their own. Wednesday 24 April until Friday 26 April: Please travel to Custom House Youmustbefitandwelltoruna WHERE DO I REGISTER? station and make sure you plan your marathon. Severe exertion during You must register and collect your Race journey in advance by visiting tfl.gov.uk/ or soon after any kind of fever is Pack before Race Day. plan-a-journey extremely dangerous. See the medical advice on page 14 for Registration is at the Virgin Money London Saturday 27 April: Custom House station more details on health and Marathon Running Show, which is held at will be closed on Saturday 27 April due to distance running. ExCeL London. building works, so please travel to Royal Victoria or Prince Regent stations. Do not take any chances with EXCEL LONDON yourhealth:ifyoufindyourselfin 1 WESTERN GATEWAY Ticket purchasing facilities are limited this situation you must withdraw – ROYAL VICTORIA DOCK at ExCeL, so we recommend using a evenifthisisthefirsttimeyou LONDON E16 1XL contactless bank card, an Oyster card, have been accepted for the Virgin or buying a return ticket before you travel. Money London Marathon after years You can register at the Virgin Money of trying. London Marathon Running Show at the Allow some time after Registration to look following times: round the Virgin Money London Marathon Withdrawing your entry Running Show – the biggest of its kind in If you need to withdraw from the 2019 Wednesday 24 April 11:00-20:00 the UK. Virgin Money London Marathon, we Thursday 25 April 10:00-20:00 will guarantee you an entry for next Friday 26 April 10:00-20:00 YOUR RUNNING NUMBER year’s race – providing you meet the Saturday 27 April 08:30-17:00 Please look after your running number. terms and conditions, complete the Duplicate numbers cannot be issued online withdrawal form by no later If you live or work in or near London, under any circumstances. There are no than 20:00 on Saturday 27 April 2019, please aim to register on Wednesday or spare running numbers at the Start. and pay the 2020 race entry fee Thursday. The Friday of the Running Show before the deadline. is very busy, and the Saturday even more If you forget or lose your number and so – you may have a considerable wait to still insist on taking part, our marshals For full information, please click here register on Saturday, so if you are able to will remove you from the race before register earlier in the week, please do. you cross the Finish Line. This is in order Runners who withdraw will receive to prevent non-registered runners who an email link for a guaranteed place do not have a place in the event joining for the 2020 race by Wednesday 5 Please ensure you allow in and attempting to cross the line to June 2019. If you have not heard from yourself enough time to get to receive a medal. us by Thursday 6 June 2019 please Registration before 17:00 on the telephone our Customer Services final day, as it will close promptly Your running number is likely to be team on 020 7902 0200 as soon as at 17:00. No Race Packs will be your only form of ID during the race, so possible and certainly no later than issued after 17:00 and you will not please take good care of it. If you lose Wednesday 19 June 2019. Failure to be able to take part. your running number during the race, do so will result in loss of entry. The our marshals will treat you as a non- closing date for completion of the registered runner and will remove you online guaranteed entry form is 17:00 from the race before the Finish Line. on Friday 21 June 2019. INTERNATIONAL RUNNERS Makesureyoufillinyourmedical There are special desks at Registration information on the reverse side of your clearly signposted for runners who live running number. This could save your life outside the UK. during an emergency. 04 Running Show FINAL INSTRUCTIONS Virgin Money London Marathon Running Show Exhibitor List 2:09 Events Ltd Massage Abbott Maurten Abbott World Marathon Majors MBNA Chester Marathon Abel & Cole Medal in frame Alton Sports Mencap Anthony Nolan Mizuno Balearic Islands Sports Destination Moscow Marathon The 2019 Virgin Money London Marathon BIG BOBBLE HATS MS Society Running Show will run from Wednesday Bloodwise MS-UK 24 April to Saturday 27 April. It’s the perfect Bloomsbury Sport Muscular Dystrophy UK place for visitors to soak up the inspiring Body Glide/FlipBelt/Goodr New Balance NSPCC atmosphere of the greatest running event Bournemouth Marathon Festival Breast Cancer Care and Breast Cancer Now On on the planet. British Heart Foundation ONE PRO Nutrition Buxton Natural Mineral Water OOFOS Entry to the Running Show is FREE, so bring Cancer Research UK Oxfam GB your family and friends – and tell all your CEP Sportswear Pancreatic Cancer UK running companions to come along, even Chia Charge Parkinson’s UK if they are not competing in this year’s race. Children with Cancer UK Phabkids CLIC Sargent Playitas Resort You will receive a map and exhibitor list Compeed Polar when you arrive at the Virgin Money London Compressport Precision Hydration Cystic Fibrosis Trust Marathon Running Show. All the major athletic RockTape UK Deep Heat - Deep Freeze Run Barbados Marathon Weekend brands are present, as are a multitude Dementia Revolution Runderwear of other exhibitors showing and selling EVA Air Runner’s World everything from retro headbands to pre- Feetures Running Imp & Bespoke Medals race massages and the latest GPS devices. FLANCI Limited Salomon Flapjackery Scimitar One of the biggest stands is devoted to the Flowlife Scope Virgin Money London Marathon Superstore Funchal Marathon Sense with this year’s range of New Balance G Adventures Shelter souvenir and technical clothing.