Samsung Galaxy Note 5 The following instruction will give you all the information you need to remove your personal information from your phone. Before recycling your device please also remember to: The account for the device has been fully paid and service has been deactivated. Any headsets and chargers for the device are included with your donation. (These accessories also contain recyclable and salvageable materials). The SIM card is removed if there is one. If mailing your used device, be sure that the device and its accessories are packaged in a box or envelope using protective materials and securely attach a label to the box or envelope with its barcode visible. Data Erasing Instructions Factory Data Reset: 1. From a Home screen, tap Apps > Settings. 2. Tap Backup and reset > Factory data reset. 3. Tap RESET DEVICE > RESET PHONE and follow the prompts to perform the reset. Caution: If you reset your device to factory settings with the FRP (Factory Reset Protocol) turned on, you must enter the user name and password for the last registered Google Account to regain access to the device. You will not be able to access the device without the correct credentials. This Google Account verification prevents unauthorized users from accessing or using your device if it has been reset to factory settings without your permission (for example, if your device is lost or stolen). You should remove your Google Account before shipping your device to Samsung or any other service provider for service and before resetting the device to factory settings. CWTA - 2016 .