How to select the right Salesforce edition oday’s customers want faster, more responsive service across every channel, and on any device — and they want it now. Service Cloud empowers your agents with a complete set of productivity tools to deliver faster, smarter, and more personalized customer T service for every customer anytime, anywhere. Best of all, it’s easy to use and customizable to the way you work. And, “With Service Cloud, we can because it’s all in the cloud, everyone can access Service Cloud with just an handle 100% of customer cases Internet connection — there’s no need for expensive hardware or software. Did we mention flexibility? With Service Cloud, you can simply add more in real time from anywhere.” seats or upgrade to another edition that has more features when your call — JOANNA SOHOVICH, center grows. There’s no disruption to your business because we take care of GLOBAL PRESIDENT, IAR DIVISION, everything behind the scenes. STANLEY BLACK & DECKER Choose the Service Cloud edition that’s right for your business: MOST POPULAR Salesforce Essentials Professional Enterprise Unlimited Out-of-the-box customer Complete service CRM for Customizable CRM for Unlimited service CRM power support for small teams teams of any size comprehensive service $25 $75 $150 $300 USD USD USD USD PER USER PER USER PER USER PER USER PER MONTH* PER MONTH* PER MONTH* PER MONTH* Transform every customer Start providing amazing customer Empower your customer service Unlock the full potential of experience with Unlimited edition. service in no time with in-app team with Professional edition. customer service with Enterprise Customize Service Cloud to scale tutorials and a setup assistant. Track your customer cases, manage edition. You can manage customer service processes and Connect to customers on email, service contracts and entitlements, complex case requirements and improve productivity. You’ll receive Facebook, Twitter, and your and leverage the best-in-class differentiate the agent experience Live Agent Web chat and Salesforce website with a service console Service Console app. Get real-time with access to unlimited Service Knowledge to better service your designed to give you everything business insights with customizable Console apps. Customize customers. You’ll also have access to you need to help your customers, reports and dashboards. Salesforce to your company 24/7 toll-free support, allowing you on one screen. Essentials is on with custom record types, and to optimize Service Cloud to meet the Salesforce Platform, so when automate complex business your needs. Get access to several your business grows your solution processes and integrate sandboxes for development and grows with you. All your data is with any system using our API. testing, build custom objects, and right where it needs to be. tap into an unlimited number of custom tabs and apps. *Offer requires an annual contract. Monthly pricing available for Essentials edition. Need a solution for both Sales and Service? Get Sales Cloud and Service Cloud together. Ask us how. LEARN MORE Service Cloud Edition Comparison Essentials Professional Enterprise Unlimited Essentials Professional Enterprise Unlimited Collaborate across your company Get real-time business insights. Chatter Advanced Reporting Features Salesforce Mobile App Customizable Reports and Dashboards Files Service Analytics App Topics and Recommendations Cross-sell and upsell more easily. Equip every agent with productivity tools. Opportunity Tracking Case Auto-Assignment Task Management, Activity Feed Web and Email Case Capture Offline Access Case Email Auto-Response Connect service info to any app. Case Escalation Rules and Queues Email Integration with Outlook Service Console App(s) 1 1 Google Apps Integration Advanced Case Management Web Services API Omni-Channel Routing (Basic) Customize and automate processes. Omni-Channel Supervisor Developer Pro Sandbox Knowledge Base (Read Only) Developer Sandbox Knowledge Base (Read Write) Full Sandbox 1 Case Milestone Tracker Partial Sandbox 1 1 CTI Integration Process Builder (Processes Per Org) 5 5 Orders Management Custom Profiles and Page Layouts Lead-Contact Account Management Lightning App Builder Service Contracts and Entitlements Salesforce Identity Personalize the service experience with digital engagement. Unlimited Custom Applications Mobile Messaging (LiveMessage) Workflow and Approval Automation Snap-Ins for Live Agent Chat AppExchange App Integration** Snap-Ins for Live Video Chat Email Templates Social Customer Service Starter Pack Record Types (Per Object) 3 Social Customer Service Pro Roles and Permissions 2 Empower customers with self-service. Data Storage Per User * Help Center File Storage Per User Service Community Get the most out of Salesforce. Customer Portal Standard Success Plan T WO - DAY Transform field service operations. Online Case Submission ( RESPONSE ) Work Order Management Chat Support Asset Management and Product Tracking 24/7 Toll-Free Support Field Service Dispatch Developer Support Field Service Technician Access to Expert Coaching Sessions and Office Hours Field Service Contractor Management Included in base user license Additional fee applies *Salesforce Essentials includes Help Center with up to 5 sites and does not include Lightning Bolt. **Available as a downloadable application via the AppExchange For More Information Corporate Headquarters Global Offices Contact your account executive The Landmark @ One Market Street Latin America +1-415-536-4606 to learn how we can help you Suite 300 Japan +81-3-5785-8201 accelerate your CRM success. San Francisco, CA 94105 Asia / Pacific +65-6302-5700 1-800-NO-SOFTWARE United States EMEA +4121-6953700 www.salesforce.com ©2018 salesforce.com, inc. All rights reserved. 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