Book Two: Departmental Business Ministerial Transition Table of Contents Shared Services Canada Enterprise (Government-wide) Priorities ..................................... 5 Network and Cyber Security .................................................................................................. 6 Network Services (GCNet Wide Area Network) ................................................................... 6 Software and Application Upgrades (Patch Management) ............................................. 7 Annex A ................................................................................................................................. 8 Other Shared Services Canada-led Active Projects (2019–2020 and ongoing) ................ 8 Collaboration Tools ................................................................................................................ 11 Digital Communications and Collaboration Platforms (Office 365) ............................... 11 Call Centres (Hosted Contact Centre Services) Project ................................................... 12 Workplace Communication Services Project .................................................................... 12 Annex ....................................................................................................................................... 13 Other Shared-Services-Canada-led Active Projects (2019–2020 and ongoing) ....... 13 Information Technology Systems and Application Health ................................................. 14 Cloud Brokering Services ....................................................................................................... 14 Moving Applications .............................................................................................................. 15 Modernize Information Technology Infrastructure ............................................................. 15 Windows Upgrade Projects ................................................................................................... 16 Annex ....................................................................................................................................... 17 Other Shared-Services-Canada-led Active Projects (2019–2020 and ongoing) ....... 17 Projects with Customer Departments ................................................................................... 19 Customer-led Active Projects (2019–2020 and ongoing) ................................................. 19 2019–2020 Departmental Plan Summary ............................................................................. 23 Context .................................................................................................................................... 23 Overview .................................................................................................................................. 23 Deliver Customer Service Excellence .................................................................................. 23 Modernize Government of Canada Digital Infrastructure ............................................... 23 Strengthen Cyber and Information Technology Security ................................................. 24 Build and Enable the Workforce .......................................................................................... 24 Key Considerations ................................................................................................................. 24 2019–2020 Departmental Results Framework ...................................................................... 25 2 2018–2019 Deloitte Audit ....................................................................................................... 27 Key Issue ................................................................................................................................... 27 Background ............................................................................................................................. 27 Current Status .......................................................................................................................... 28 Shared Services Canada Departmental Audit Committee ............................................... 29 Richard Dicerni, Chair ........................................................................................................ 29 Roxanne L. Anderson, Member ........................................................................................ 30 Ken Cochrane, Member ................................................................................................... 31 2019-2020 Shared Services Canada Financial Outlook ..................................................... 33 Summaries of Key Government of Canada Digital Strategies ........................................... 34 2018–2022 Digital Operations Strategic Plan ...................................................................... 34 Purpose ................................................................................................................................ 34 Adapting to New Technologies ....................................................................................... 34 Digital Standards .................................................................................................................... 34 Role of Shared Services Canada ......................................................................................... 35 Objectives of the Plan ........................................................................................................... 35 August 2, 2019 Policy on Service and Digital ...................................................................... 36 Introduction and Background .......................................................................................... 36 Shared Services Canada’s Responsibilities ..................................................................... 36 Next Steps ............................................................................................................................ 37 2018 Cloud Adoption Strategy ............................................................................................. 38 Purpose ................................................................................................................................ 38 Role of Shared Services Canada ..................................................................................... 38 Why Cloud? Vision for Adoption ...................................................................................... 38 Cloud Security ..................................................................................................................... 39 Next Steps ............................................................................................................................ 39 Shared Services Canada Legislative Framework ............................................................... 40 Overview .................................................................................................................................. 40 Current Status .......................................................................................................................... 40 The Shared Services Canada Act .................................................................................... 40 Shared Services Canada’s Mandate—Order-in-Council 2015-1071 .............................. 40 Shared Services Canada’s Customers—Mandatory and Optional ................................ 41 Ability to Delegate and Authorize.................................................................................... 42 3 Delegation of Signing Authorities ......................................................................................... 43 Background ............................................................................................................................. 43 Types of Authorities Typically Delegated ............................................................................ 43 Spending Authorities .......................................................................................................... 43 Financial Authorities ........................................................................................................... 44 Other Relevant Authorities: ............................................................................................... 44 Next Steps ................................................................................................................................ 44 Lexicon ................................................................................................................................... 45 Addendum A: Shared Services Canada 2019-2020 Departmental Plan .......................... 64 Addendum B: 2017-18 Departmental Results Report .........................................................106 4 Shared Services Canada Enterprise (Government-wide) Priorities Canadians expect to be able to use the latest technology and receive services when and where they need them, including access to online services on their devices. To meet this expectation, Shared Services Canada has shifted to an enterprise information technology approach called, “SSC 3.0”, which focuses on the consolidation, modernization and standardization of information technology infrastructure services within the Public Service. This approach will help the Government of Canada achieve a digital government that