CITY OF CAPE TOWN ISIXEKO SASEKAPA STAD KAAPSTAD Taking Stock and Looking Ahead: Digital Divide Assessment of the City of Cape Town, 2002 For further information: Carol Wright Economic Development & Tourism Directorate City of Cape Town Tel: +27 (0) 21 487 2356 Email: [email protected] bridges.org PO Box 4163, Durbanville 7550 Tel: +27 (0) 21 970 1314 Email: [email protected] Annexes included in a separate document This report is available online at www.capetown.gov.za/econdev and www.bridges.org/capetown. Digital divide assessment of the City of Cape Town 1 Bridges.org, 2002 Acknowledgements We appreciate the involvement and enthusiasm of the more than 2000 people who participated in this project. We would like to thank the City of Cape Town's Directorates of Economic Development and Tourism, Information Technology, and Social Development for driving this initiative. We are especially grateful to Heinrich Heymann, Mymoena Ismail, and Carol Wright of these Directorates for their leadership and input. We would also like to thank those who gave us their time to review this work, including Roy Bloomfield, Andy Bytheway, Bruce McConnell, Mary Murphy, Raven Naidoo, Mark Neville, John Pape, Larry Press, Nirvesh Sooful, and Kim Van Deventer. The project team met with over 100 non-governmental organisations, businesses, academic institutions, government agencies, and community organisations during the study, and we are grateful for the thought and time each put into the project. A complete list of these organisations is included in Annex 2. A few organisations went the extra mile to add their support and insight, including: ABET, Capricorn, CITI, CSSA, FutureCITI, ISETT SETA, SANGOCO, SANCO, SchoolNet South Africa, UCT's Department of Information Systems, UCT Graduate School of Business (Centre For Innovation And Entrepreneurship), UWC's Department of Information Systems, Webchek, and the Western Cape Schools Network. Finally, we would like to thank the Cape Town residents who participated in the community meetings and expressed their needs and concerns about technology in the City of Cape Town. We hope that this report brings them, and the local Government, closer to their goals for progress in the City. Digital divide assessment of the City of Cape Town 2 Bridges.org, 2002 TABLE OF CONTENTS Acknowledgements ....................................................................................................................................................1 TABLE OF CONTENTS .............................................................................................................................................2 List of Tables.........................................................................................................................................................................3 List of Figures........................................................................................................................................................................3 PREFACE: ICT LEADERSHIP IN CAPE TOWN......................................................................................................4 EXECUTIVE SUMMARY............................................................................................................................................5 1 INTRODUCTION AND BACKGROUND .........................................................................................................12 1.1 The digital divide .......................................................................................................................................................12 1.2 The need for this study..............................................................................................................................................13 1.3 Framing this study.....................................................................................................................................................13 1.4 Roadmap to this report..............................................................................................................................................15 2 FINDINGS OF THE DIGITAL DIVIDE STUDY ...............................................................................................16 2.1 ICT in South Africa and the Western Cape ...............................................................................................................16 2.2 City level ICT strategies and initiatives in Cape Town ..............................................................................................22 2.3 The status of ICT in Cape Town's communities........................................................................................................24 2.4 ICT at work in Cape Town’s organisations and businesses......................................................................................44 3 RECOMMENDATIONS TO CITY LEADERS..................................................................................................56 3.1 Use best practice principles in Cape Town's ICT strategies and programmes .........................................................56 3.2 Frame ICT strategies with long-term ICT objectives .................................................................................................57 3.3 Focus City actions toward Real Access to ICT .........................................................................................................58 3.4 Position ICT as an enabler for broad socio-economic development in key target areas...........................................59 3.5 Scale up programmes to improve local Government ICT use and internal capacity.................................................60 3.6 Build upon Cape Town's ICT kernels and facilitate widespread involvement to implement City strategies..............60 3.7 Provide City Council leadership for ICT activities in target areas..............................................................................63 3.8 Understand the obstacles in order to overcome them effectively..............................................................................64 3.9 Focus on implementation and conduct further research only as needed..................................................................65 4 CONCLUSION.................................................................................................................................................66 List of Annexes (included in a separate document) ANNEX 1 About bridges.org ANNEX 2 Meetings conducted and organisations contacted ANNEX 3 Assessment framework and methodology ANNEX 4 Project questionnaires ANNEX 5 Further information about e-readiness assessment ANNEX 6 Glossary of terms ANNEX 7 Glossary of acronyms ANNEX 8 Bibliography ANNEX 9 Annotated list of related studies ANNEX 10 Key stakeholder groups and initiatives relevant for Cape Town ANNEX 11 Telecentres, Internet Cafés, community radio stations and Vodacom phone shops in Cape Town Digital divide assessment of the City of Cape Town 3 Bridges.org, 2002 List of Tables Table 1: ITU 2002 – Telephones and mobile phones in selected countries 16 Table 2: ITU 2002 – PC density and Internet access in selected countries 17 Table 3: McConnell International's 2001 e-readiness rating of South Africa 18 Table 4: Webchek survey of South African Web users, 2002 18 Table 5: CPT DD Assessment 2002 – Access to PCs, by community type 26 Table 6: CPT DD Assessment 2002 – Access to PCs, by income level 26 Table 7: CPT DD Assessment 2002 – Use of the Internet, by income level 26 Table 8: CPT DD Assessment 2002 – Fixed line and cellular telephone access, by income level 28 Table 9: CPT DD Assessment 2002 – Knowledge of where public access to computers is available to citizens 30 Table 10: CPT DD Assessment 2002 – Average ICT costs in Cape Town 31 Table 11: CPT DD Assessment 2002 – Percentage of people per age group who cannot read English 35 Table 12: CPT DD Assessment 2002 – Perceptions of online safety 37 Table 13: CPT DD Assessment 2002 – Perception of usefulness of computers 37 Table 14: CPT DD Assessment 2002 – Summary of demographics for computer use 38 Table 15: Webchek Web user survey 2002 – Web access in Cape Town (home and/or work) 39 Table 16: Cape Metropolitan Council 2001 – Demographic profile of Cape Town residents 40 Table 17: CPT DD Assessment 2002 – Computer use, by income level 40 Table 18: CPT DD Assessment 2002 – Community perspectives on responsibility for improving public access to ICT 41 Table 19: CPT DD Assessment 2002 – Main constraints to increased use of ICT in Cape Town organisations 46 Table 20: CPT DD Assessment 2002 – Cost/benefit of computer use 47 Table 21: CPT DD Assessment 2002 – Type of computer training provided to staff 48 Table 22: CPT DD Assessment 2002 – Views on the significance of computer use for the future of organisation 49 Table 23: CPT DD Assessment 2002 – Organisations' confidence in paying accounts via computer 50 Table 24: CPT DD Assessment 2002 – Organisations’ confidence in purchasing goods or services via computer 50 Table 25: CITI Sector Scan 2001 – Black professional staff and black ownership in Western Cape ICT companies 51 Table 26: CPT DD Assessment 2002 – Organisations’ views on responsibility for improving computer access to citizens 53 Table 27: CPT DD Assessment 2002 – Organisation views on responsibility for improving computer access to organisations and businesses 53 Table 28: CPT DD Assessment 2002 – Interest in working with the City