Remove all passwords and user locks before shipping them to us. FAILURE TO REMOVE ALL SETTINGS WILL RESULT IN NO ACCOUNT CREDIT. How to Remove Data from your Apple Device Before you send in your iOS device, make sure that you have removed all of your personal information. Follow these steps to protect your data and get your device to its factory default state: 1. Back up your device. iCloud Ensure you device is connected to the Internet over Wi-Fi Tap Settings > iCloud > Storage & Backup Scroll down and select Back Up Now iTunes Connect your device to a computer with the latest version of iTunes installed. Click the File menu and select Devices > Back Up 2. Go to Settings > General > Reset > then tap Erase All Content and Settings This will completely erase your device and turn off iCloud, iMessage, FaceTime, Game Center, and other services. iOS7 If you are using iOS 7 and have Find My iPhone turned on, your Apple ID and password will be required. If you do not know your Apple ID password, please go to http://iforgot.apple.com and follow the instructions to reset your password. After you provide your password, the device will be erased and removed from your account. Important: Do not manually delete contacts, calendars, reminders, documents, photo streams, or any other iCloud data while signed in to your iCloud account or the content will also be deleted from the iCloud servers and all of your iCloud devices. .