NHS GG&C Diagnostics Division MAI-ALL-ALL-009 North Glasgow Sector, Department of Haematology Revision No: 30 North Sector Hospitals User Handbook Active Date: 24/12/20 Author K Marriott Authorised By M J Cartwright Page 1 of 37 North Glasgow Hospitals Department of Haematology Service Users Handbook User Handbook: This hard copy was printed on 22/12/2020 11:17 electronic versions of this document are “CONTROLLED” all printed versions expire at midnight on the date of printing NHS GG&C Diagnostics Division MAI-ALL-ALL-009 North Glasgow Sector, Department of Haematology Revision No: 30 North Sector Hospitals User Handbook Active Date: 24/12/20 Author K Marriott Authorised By M J Cartwright Page 2 of 37 Contents 1. Introduction ....................................................................................................................................... 4 2. General Information .......................................................................................................................... 4 2.1. Regulation and Accreditation ....................................................................................................... 4 2.2. Complaints .................................................................................................................................... 5 2.3. Result Enquiries ............................................................................................................................ 5 3. Laboratory Hours ............................................................................................................................... 5 3.1. Gartnavel General Hospital .......................................................................................................... 5 3.2. Glasgow Royal Infirmary ............................................................................................................... 5 3.3. Stobhill ACH .................................................................................................................................. 5 3.4. West Glasgow ACH ....................................................................................................................... 5 3.5. 24 Hour Service ............................................................................................................................. 5 4. Contact Details ................................................................................................................................... 6 4.1. Postal Addresses ........................................................................................................................... 6 4.2. Website ......................................................................................................................................... 6 4.3. Telephone Numbers ..................................................................................................................... 6 4.3.1. Result Enquiries .................................................................................................................... 7 4.3.2. Gartnavel General Hospital Laboratory ................................................................................ 7 4.3.3. Glasgow Royal Infirmary Laboratory .................................................................................... 7 4.3.4. Stobhill ACH Laboratory ........................................................................................................ 7 4.3.5. West Glasgow ACH Laboratory ............................................................................................. 7 4.3.6. Gartnavel General Hospital Clinical Staff .............................................................................. 8 4.3.7. Glasgow Royal Infirmary Clinical Staff .................................................................................. 9 4.3.8. Registrars (GRI) ..................................................................................................................... 9 4.3.9. Stobhill ACH Clinical Staff ...................................................................................................... 9 4.3.10. Senior Laboratory Staff ..................................................................................................... 10 4.3.11. Lead Scientific Staff Gartnavel General Hospital .............................................................. 10 4.3.12. Lead Scientific Staff Glasgow Royal Infirmary .................................................................. 11 4.3.13. Transfusion Practitioner ................................................................................................... 11 5. Urgent Samples, Advice and Result Interpretation ......................................................................... 12 5.1. Urgent Samples ........................................................................................................................... 12 5.1.1. Glasgow Royal Infirmary and Gartnavel General Hospital ................................................. 12 5.1.2. Stobhill ACH ........................................................................................................................ 12 5.1.3. West Glasgow ACH .............................................................................................................. 12 5.1.4. North East Glasgow GP’s ..................................................................................................... 12 5.1.5. North West Glasgow GP’s ................................................................................................... 12 5.2. Advice ......................................................................................................................................... 13 5.2.1. North West Glasgow GP’s ................................................................................................... 13 6. Specimen Collection ........................................................................................................................ 13 6.1. Specimen Type ............................................................................................................................ 14 6.2. Sample Labelling ......................................................................................................................... 14 6.2.1. Blood Transfusion Sample Labelling Requirements............................................................ 15 6.2.2. Consent ............................................................................................................................... 15 6.3. Transportation of Samples ......................................................................................................... 15 6.3.1. Portering Services ............................................................................................................... 15 6.3.2. Vacuum Tube Specimen Delivery System ........................................................................... 16 6.3.3. Primary Care Specimen Collection Service ......................................................................... 16 6.3.4. Sending Specimens by Post ................................................................................................. 16 6.4. Restricted Specimens.................................................................................................................. 16 7. Assay Repertoire and Turn Around Times ....................................................................................... 16 7.1. Haematology ............................................................................................................................... 17 User Handbook: This hard copy was printed on 22/12/2020 11:17 electronic versions of this document are “CONTROLLED” all printed versions expire at midnight on the date of printing NHS GG&C Diagnostics Division MAI-ALL-ALL-009 North Glasgow Sector, Department of Haematology Revision No: 30 North Sector Hospitals User Handbook Active Date: 24/12/20 Author K Marriott Authorised By M J Cartwright Page 3 of 37 7.1.1. Malaria Parasite Screening Request Requirements ............................................................ 17 7.1.2. Haemoglobinopathy Screening Request Requirements ..................................................... 17 7.2. Coagulation ................................................................................................................................. 18 7.2.1. Coagulation Assay General Requirements .......................................................................... 19 7.2.2. Anticoagulation Therapy ..................................................................................................... 19 7.2.3. Anti Xa Assays Special Requirements ................................................................................. 19 7.2.4. Lupus Anticoagulant Assays Special Requirements ............................................................ 19 7.2.5. Anticoagulation Service ...................................................................................................... 20 7.3. Haemato-oncology ..................................................................................................................... 20 7.3.1. Haemato-oncology sampling requirements ....................................................................... 20 7.4. Blood Transfusion ....................................................................................................................... 20 7.4.1. Routine Blood Product Orders ...........................................................................................