WPS Government Health Administrators Portal User Manual Wisconsin Physicians Service Insurance Corporation http://www.wpsgha.com WPS GOVERNMENT HEALTH ADMINISTRATORS PORTAL OVERVIEW ................................................................................... 4 SECTION 1: USER RESPONSIBILITIES, ACCESS, AND MANAGEMENT..................................................................................... 5 USER RESPONSIBILITIES (ALL USERS) ................................................................................................................................ 5 Reporting a Security Incident .......................................................................................................................................... 5 Sharing Portal User Login IDs ......................................................................................................................................... 5 ACCESS TO THE PORTAL ................................................................................................................................................... 6 Register as a Portal Administrator for a Medicare Provider ............................................................................................ 6 Request Access through Your NPI Administrator ........................................................................................................... 11 Requesting Access for Additional Administrators (More Than Two) ............................................................................... 12 Logging In........................................................................................................................................................................ 13 Multi-Factor Authentication .............................................................................................................................................. 14 Logout.............................................................................................................................................................................. 22 Recertification .................................................................................................................................................................. 22 Account Reactivation ....................................................................................................................................................... 26 USERNAME/PASSWORD MANAGEMENT ............................................................................................................................... 31 Initial Password ............................................................................................................................................................... 31 Password Requirements ................................................................................................................................................. 31 Auto Created Password .................................................................................................................................................. 32 Expired Password ............................................................................................................................................................ 32 Forgot Username/Password ............................................................................................................................................ 32 Locate Administrator to Update Your Account ................................................................................................................ 34 Login Error....................................................................................................................................................................... 37 SECTION 2: MY ACCOUNT TOOLS ....................................................................................................................................... 38 MY DASHBOARD ................................................................................................................................................................ 38 User Dashboard Windows ............................................................................................................................................... 39 Pending Access Request (Administrators Only) ............................................................................................................. 39 Registration Approvals (Administrator Only) ................................................................................................................... 41 Blackout NPIs .................................................................................................................................................................. 42 User Search (Administrators Only) .................................................................................................................................. 44 Quick Links ...................................................................................................................................................................... 44 MY PROFILE ...................................................................................................................................................................... 45 Change My Password ..................................................................................................................................................... 45 Change Security Q&As ................................................................................................................................................... 46 Disable My Account......................................................................................................................................................... 46 My Service Locations ...................................................................................................................................................... 47 Combining Two or More Accounts Down to One ............................................................................................................ 48 MESSAGE CENTER ............................................................................................................................................................ 49 Send a Secure Message ................................................................................................................................................. 50 Sending a Message to Customer Service ....................................................................................................................... 51 Electronic Remittance Advice (ERA Enrollment) ............................................................................................................ 53 Searching for a Message (Customer Service, EDI, Appeals Part A and B) .................................................................... 57 June 2021 1 WPS Government Health Administrators Portal User Manual Wisconsin Physicians Service Insurance Corporation http://www.wpsgha.com USER ADMINISTRATION (ADMINISTRATORS ONLY) ............................................................................................................... 59 User Administration ......................................................................................................................................................... 60 Add New User ................................................................................................................................................................. 60 Find and Administer Current Users ................................................................................................................................. 62 Removing Access for Standard and Eligibility Users ...................................................................................................... 63 SECTION 3: MY TRANSACTIONS ......................................................................................................................................... 64 ELIGIBILITY ....................................................................................................................................................................... 64 Eligibility Check ............................................................................................................................................................... 64 Available Eligibility Information ........................................................................................................................................ 67 Supplemental Insurance .................................................................................................................................................. 67 Summary ......................................................................................................................................................................... 67 Part A Deductible............................................................................................................................................................. 68 Part B Deductible............................................................................................................................................................. 68 Medicare Secondary Payer (MSP) .................................................................................................................................. 69 Preventive Service Information