IMPACT 2018REPORT BE THANY h o use services Increased Need … Increased Response SHELTER SHELTER 1 2 FAIRMOUNT WESTWOOD SHELTER SHELTER 3 4 WESTWOOD COLLEGE HILL NEW SHELTER 5 BOND HILL DEAR BETHANY HOUSE FRIENDS, It is with pride and gratitude that we share our 2018 Impact Report. Pride because of the impact we made in the lives of thousands of people this past year and gratitude because so many of YOU — individuals and families, foundations and organizations, small and large companies — stepped up to shelter our city’s most vulnerable and to close the gap in funding caused by the increased number of homeless families at our doors. Robert J. Inkrot Susan S. Schiller 2018 was a year unlike any other in our 36-year history — it was a year of increased need demanding increased response. Our four shelters were overflowing beginning in January, and Bethany House responded to the need by placing families in hotel rooms. By May, we had already sheltered a record number of families, and we were fearful of even more families arriving when the summer spike in family homelessness would begin, as it does every June. The unprecedented increase in the number of families seeking shelter required rental of a fifth shelter facility. In June of 2018, an empty group home on the property of St. Aloysius in Bond Hill became our fifth shelter, replacing the hotel beds. Our families are now scattered among five shelters in South Fairmount, Westwood, College Hill and Bond Hill. 2018 ended with the purchase of property on which to build a new facility, which will consolidate our seven buildings. After three and a half years of searching for property, Bethany House purchased 2.63 acres from St. Aloysius at the corner of Reading Road and Joseph Street in Bond Hill. The increased need we saw in 2018 reinforces the urgency of our efforts to consolidate our five shelters and two office buildings. The faces of the 1,500 children we sheltered and housed this year show how critical our work is. We invite you to celebrate with us as we review the IMPACT YOU had in 2018! We pray you will continue to help us fulfill our vital mission. Robert J. Inkrot Susan S. Schiller Board President Executive Director 513-921-1131 | bethanyhouseservices.org | 2 IMPACT REPORT 2018 | 3 2018 AWARDS THE FACES OF HOMELESSNESS WON THE PUBLIC RELATIONS SOCIETY’S 2018 EAST CENTRAL DISTRICT DIAMOND AWARDS competition for Online Videos. You can view the video at bethanyhouseservices.org JANICE CLAY, ASSISTANT SHELTER DIRECTOR, RECEIVED THE BUDDY GRAY LIFETIME ACHIEVEMENT AWARD, Greater Cincinnati Homeless Coalition’s most prestigious award. Janice has dedicated her career to social justice issues for the betterment of all of our lives, particularly, the low income and homeless. SUSAN SCHILLER, EXECUTIVE DIRECTOR, RECEIVED THE CITY OF CINCINNATI’S HUMANITARIAN OF THE YEAR AWARD from Mayor John Cranley. Susan was recognized for her efforts to ensure Cincinnati families had shelter when the city saw increased homelessness and for her advocacy for the homeless. ABOUT BETHANY HOUSE 2018 Board of Directors Bethany House Services acknowledges the contributions of the following Board Members for their time and leadership in 2018. Officers Robert J. Inkrot, President Carolyn K. Washburn, Vice President M. Gail Myers, Secretary Susan M. Dyer, Treasurer Members Catherine A. Kitchin H. Kim Baird Megan J. McCuen Donald L. Brown Sean G. Mullins Lucy A. Crane Kathrine R. Phillips Ross A. Crawford Denise D. Schumacher Mission Terry E. Davis, Jr. Albert C. Smitherman Bethany House Services empowers homeless and at-risk Sharron M. DiMario Robie K. Suggs families with the solutions to achieve housing stability Jamie S. Easterling Amanda R. Toole Annette M. Franke Ian A. Van Handel and long-term self-sufficiency. Jackqueline D. Grant Carole C. Williams Michael F. Haverkamp Terri L. Williams Vision Steven D. Hengehold Nahamani D. Yisrael To live in a community where all families have a place Sr. Lynn Heper, SC to call home and no one spends a night without shelter. Advisory Council Core Values Robert A. Alexander RESPECT – We value, listen to, learn from and John D. Banchy appreciate each other, our clients, our board, our Stephen G. Brinker donors and our community. Thomas R. Dietz Dr. Robert S. Heidt, Jr. EMPOWERMENT – We encourage, build confidence, Thomas C. Leugers inspire and promote each person’s right to self- determination. Bethany House Leadership Susan S. Schiller, Executive Director INTEGRITY – We insist on absolute honesty, the Margaret J. Dierkers, Ph.D., Shelter Operations Director highest standard of conduct and accountability to Gwendolyn M. Green M.Ed., LSW, Shelter Director each other and to all of our stakeholders. Kelly K. Freyler, CPA, Finance Director EXCELLENCE – We demonstrate exceptional Taryn R. Frymire, MS, LSW, Housing Director performance and service. Mary E. Bennett-Brown, Human Resources Director Deanna L. Powell, Development Director COLLABORATION – We work with each other and our community to fulfill our mission and achieve our vision. HOSPITALITY – We welcome with compassion those in need of housing and services. 513-921-1131 | bethanyhouseservices.org | 2 IMPACT REPORT 2018 | 3 FAMILY HOMELESSNESS Bethany House Provides a Continuum of Care Through Prevention and Support PREVENTION SHELTER HOUSING Housing programs provide funding to quickly re-house homeless and at-risk families, while minimizing trauma and optimizing self-sufficiency. Shelter Diversion A homelessness prevention program that helps families at risk of losing Rapid their housing find Re-Housing temporary housing Rapid Re-housing while connecting them provides financial with the services and assistance and services financial resources to to quickly re-house achieve permanent and stabilize those housing. families experiencing Emergency homelessness and living Shelter in an emergency shelter. Shelter services meet each family’s immediate needs for safety, shelter, food, Permanent clothing and other Supportive Housing necessities, while parents Permanent Supportive receive the resources, Housing combines education and assistance non time-limited to find housing and rental assistance with obtain a living income. wraparound supportive services for families in which at least one member has complex needs related to physical or mental health, developmental disabilities or substance abuse. CASE MANAGEMENT TRAUMA INFORMED CARE SERVICES The case manager helps the parents Trauma Informed Care is an to identify barriers to achieving organizational structure and PROVIDED: housing and guides them through treatment framework that involves the process of developing a treating a whole person, taking comprehensive, reality-based plan into account past trauma and the ensuring a secure future in stable resulting coping mechanisms when housing. attempting to understand behaviors and treat the individual. 513-921-1131 | bethanyhouseservices.org | 4 IMPACT REPORT 2018 | 5 FAMILY HOMELESSNESS Bethany House Provides a Continuum of Care Through Prevention and Support PREVENTION Aftercare Aftercare services is a homeless prevention program for families after leaving emergency shelter or a housing program and provides case management, counseling and referrals in an effort to stabilize families living in permanent housing. Post-Shelter Support Post-Shelter Support provides financial assistance to families in danger of losing their homes, regardless of how long it has been since they left shelter. Shelter To Home Shelter to Home provides the necessities and support homeless families need to establish a home and stabilize the family. LIFE SKILLS CLASSES CHILDREN’S SERVICES KEYS Keeping Every Youth Safe Life Skills Classes provide a foundation Children’s Services address the 2018 planning culminated with the for prevention of future episodes of multigenerational aspect of family rollout of expanded services for youth homelessness and address topics vital homelessness by providing parents 18-24 years of age in 2019. to successfully stabilizing the family with the skills for “positive parenting” including budgeting, job seeking, and by teaching the children in child development, nutrition, self- shelter to make healthy life choices. esteem, housekeeping, and tenant rights and responsibilities. 513-921-1131 | bethanyhouseservices.org | 4 IMPACT REPORT 2018 | 5 A record number of families experiencing homelessness THE arrived at our doors and found shelter in 2018 – over 2,200 people received prevention assistance, shelter NUMBERS and/or housing, and aftercare services. SHELTER HOUSING 302Families RAPID We served RE-HOUSING 1,175 233 Families Individuals more22% families Individuals 55,771 in 2018 compared 859 Bednights — the to 2017. total number of 578 Children 789 nights each person Children stayed in shelter AFTER SHELTER….AFTER HOUSING PROGRAMS…. SHELTER DIVERSION 139 families received case management, 87 families received Shelter financial and/or in-kind support after to Home assistance, Families leaving shelter or a housing program, 51 59 post-shelter support, and reducing the risk of repeat homelessness. 179 Individuals 6 received both. 126 Children CONTRIBUTIONS Our donors, especially our foundations and organizations, responded to our plea and helped with the overflow expenses in 2018. THANK YOU — we couldn't have done it without you! Foundation Organization Revenue retention rate of PERMANENT revenue was up revenue was up SUPPORTIVE HOUSING 187%, up from 106% in 2017. 56% 177% 33 Families New donor acquisition New revenue acquisition