ICaaS - Proactive Communication Stay one step ahead when communication matters Optus and xMatters are working together to help you proactively communicate during situations that may compromise the quality of your services. Key features The challenge of establishing proactive Key benefits • Communication Designer business communication strategies has – Create consistency in lingered for decades. Regardless of industry, Identify and engage employees—anytime, today’s business faces numerous situations anywhere corporate communications that can be critical opportunities to either through templates and forms develop or damage relationships with Regardless of the complexity level of your organisation’s hierarchy, xMatters identifies while helping users save time employees, partners, and customers. Yet businesses frequently find themselves focusing the relevant individuals for your business • System integrations – their efforts on fixing problems rather than communication. Real-time integrations with effectively communicating with the people Active Directory, HR systems, and service Connect with your HR impacted by them. desks help you target individuals belonging systems for accuracy of to the appropriate departments, groups, or departments, groups, and Businesses have struggled to establish a reporting structures. Dynamic user profiles forward-thinking communications mindset isolate required skill sets, locations, languages, reporting structuresSecurity Opinion Paper for a number of reasons. A typical corporate certifications and more. xMatters syncs to user communications plan involves time-consuming attributes and data sources, so you can deliver • Dynamic groups – Create and manual processes. Managing distribution communications to the right people or groups groups in real time based on lists involves playing perpetual “catch-up”—they without the hassle of managing distribution desired attributes usually are rendered obsolete upon completion lists. of a lengthy revision cycle. Message recipients • Robust user profiles – Track find it difficult to discern important messages For critical situations, xMatters rises above from the hundreds that fill their inbox daily. the noise of email and delivers important users by skill sets, locations, corporate communications via SMS, voice, languages, certifications, and xMatters distils insights from your systems app push, and corporate chat platforms and communication preferences and cuts through the noise of day-to-day even solicits a response from employees when operations to deliver tailored messages to required. Subscriptions empower stakeholders • Subscriptions – Empower the right individuals. Help to win the trust to receive communications for areas of interest stakeholders to subscribe to of employees, customers, and partners by via their preferred medium. establishing a communications paradigm shift the notifications that matter within your business—become proactive. to them • Escalations – Help critical notifications to get read and responded to • Closed loop integrations – Plug xMatters directly into the workflow of your existing systems, whether they are cloud-based or on-premise. • Communications – SMS, Voice,Mobile Push (iOS, Blackberry & Android), Social, Pager, Email, Fax, Signboard, Loud Speaker Communication Designer – Create consistency in corporate communications through templates and forms while helping users save time. ICaaS - Proactive Communication Drive customer loyalty, retention, and advocacy Personalised communication for customers, partners, and employees An effective proactive communications strategy increases customer touch points beyond billing and service renewal notifications. xMatters The people connected to your business require different levels of helps build trust and momentum with your customer base through information, based on technical proficiency, authorisation levels, and reliable, effective, and forward-thinking communications. In turn, your relevance. With xMatters, easily create and deliver custom mobile satisfied customers may become powerful champions and advocates friendly messages for communication, with just the right amount of for your business. information on a “need-to-know” basis. Keep the business in the loop Notifying the technical teams is only part of the communication during an incident. Senior management and other key stakeholders also need to be kept in the loop. With xMatters, keep everyone informed through a single solution. Send notifications in business language to everyone that needs to know. Leverage subscription functionality to allow users to subscribe to the information that is important to them, allowing your SME’s to focus on resolving issues, vs. sending updates. Let us guide the way At Optus we believe to be agile, to transform, to stay relevant and to thrive in today’s fast changing environment, businesses need to be connected to, engaged with and trusted by customers and employees. To stay one step ahead with effective communications, there’s one simple call to make. Together, we’ll uncover the opportunities Proactive Subscriptions – Empower stakeholders to subscribe to the notifications Communications can deliver. The Optus Mobility Applications and that matter to them. Solutions team have personnel trained and certified to work on the xMatters platform, ready to work with you today. Intelligent communications as a service Proactive Communications is part of Optus’ Intelligent Communications as a Service (ICaaS) suite powered by xMatters. This suite of solutions can provide intelligent communications for your entire enterprise – combining cloud flexibility with enterprise grade reliability 1800 555 937 optus.com.au/enterprise @optusbusiness yesopt.us/blog bit.ly/OBLinkedIn © 2017 Singtel Optus Pty Limited. GMO_N 438 0916 KIT.