RUDGE FARM COTTAGES GUEST INFORMATION BOOK RUDGE FARM COTTAGES CHILCOMBE, BRIDPORT, DORSET, DT6 4NF Tel: 01308 482630 Email: [email protected] CONTENTS 1. Welcome 2. COVID-19 Precautions A. Arrival & Departure B. Your Cottage C. Use of Facilities 3. Useful Information 4. Facilities 5. Places to Eat 6. Beaches & Tourist Attractions 7. Technical Information 8. Accident & Emergency 9. Fire Safety Precautions 10. Farm Layout & Local Map 11. Local Map & Directions 12. Terms & Conditions 1. WELCOME Mike, Chris and Vanessa Hamer welcome you to Rudge Farm and we hope you enjoy your stay. Due to the COVID-19 pandemic we have decided to remove our Guest Information and Guest Comment books from the cottages – this digital version of our Guest Information Book should provide you with all the information you need to enjoy your stay at Rudge Farm. We have also included details about the precautions we are taking relating to COVID-19 and how this will impact your stay. Our primary concern is the safety of our guests so we ask you to follow the guidance we have set out. If you have any questions or problems please firstly either email or ring the Main Farmhouse number (01308 482630), if there is no answer please come up to the Main Farmhouse. We ask that you supervise young children when playing on the Pirate Ship and anywhere near the lake and make it clear to them that fences, gates and walls are not to be climbed on. Feel free to wander around the gardens, grounds and woodland walk, which starts through the field gate beyond the tennis court. Follow the yellow and red markers – the route takes around 20 minutes and a map can be found in this document. Please take time to peruse through the information in this document which will help you to get the most of your holiday. We have temporarily removed our Guest Comments books but please feel free to make any comments on our Facebook or Tripadvisor pages. You will find an environmentally friendly bag in your cottage for you to use for your shopping – please feel free to take it home. We have also supplied a 100ml bottle of 80% alcohol hand sanitiser for you to use and again please feel free to take this home with you. We would be grateful if you could vacate your cottage on the day of your departure by 10.00am at the latest and ask that you leave everything in the state in which you would wish to find it. Weather permitting when you depart at the end of your stay could you please leave the main door open and open a window in each of the rooms. It would also greatly assist us if you are able to strip all your bedding prior to your departure and leave them in the supplied laundry bags. Guests are politely reminded that all the cottages and public areas are non-smoking. 2A. ARRIVAL AND DEPARTURE If you or anyone in your party are displaying symptoms of COVID-19 please DO NOT arrive at Rudge Farm. Please contact us ASAP to discuss your booking Due to the increased level of cleaning we are now implementing your cottage may not be quite ready by 4PM – please bear with us. As Arrival normal the keys to your cottage will be in the door so you can let yourself in. We are keeping the windows and doors open (weather permitting) to help air your cottage. When unloading please ensure social distancing with other guests. Guest We have removed our Guest Information books from the cottages but will send you a digital version which provides you with information information which might be helpful during your stay. A copy this on our website. If you have a problem during your stay please let us know. We can of Problems course assist with any essential maintenance required, however many during your problems such as working out the TV/satellite system can be solved by reading the information contained in the cottage / Guest Information stay book. If we are required to assist you with a problem in your cottage we will ask you to vacate the cottage whilst we carry out any work. Again, due to the increased level of cleaning please do let us know if you plan to are leave your cottage before 10AM so that we can Departure commence cleaning. Before departing please open windows and doors (weather permitting) to help air your cottage. It would also greatly assist us if you are able to strip pillows, sheets and duvet covers prior to departure and leave them in the supplied laundry bags. If you or anyone in your party develops symptoms of COVID-19 during your stay please let us know immediately. For the safety of all our guests we will ask you to leave Rudge Farm as soon as possible 2B. YOUR COTTAGE We pride ourselves on the cleanliness of our cottages and have a dedicated and experienced cleaning team. However we do recognise that in the current environment we need to implement an enhanced Overview cleaning regime and have taken on board guidance from The Professional Association of Self Caterers and Visit Britain and have received the Visit Britain ‘Good to Go’ accreditation. Cleaning We try and use bio friendly products and our multi surface sanitiser we use has been certified to BS EN 1276 . We are also using an anti-viral products we disinfectant certified to BS EN14476 which kills 99.99% of germs and use viruses on our common touch points. A key element of our enhanced cleaning regime is the cleaning of common touch points with anti-viral disinfectant. These common touch Common points include door handles, keys, switches, lamps, microwave controls, touch points kettles, toasters, taps, flushes, kitchen and bathroom surfaces (and many more). We are putting our remote controls in plastic covers (please do not remove) which are changed after each guest. In your cottage we have supplied you with a bio friendly multi surface sanitiser certified to BS EN 1276 to use during your stay along with brand new J-cloths which are disposed of after each stay. Each cottage will also In your have handwash in both the kitchen and bathroom. You will find an 80% cottage alcohol hand sanitiser in your cottage to use during your stay and take home with you. We have removed all our bedspreads but they are available on top of the wardrobe for use if required. If you use a bedspread please leave on the bed so that we can remove and wash. All our tea, coffee and sugar sachets are changed between guests. All our bedding is professionally laundered and we wash all our towels Linen & and other items on a hot wash (we rotate all these items so they are not Towels used for consecutive stays). We are asking guests to strip their bedding at the end of their stay and leave in the laundry bags provided. We are working very hard to ensure your cottage can be enjoyed as safely as possible but it is not practical for us to disinfect every single Warning item in your cottage. We have removed some items such as Guest Information books and bedspreads to reduce any unnecessary risk. You may wish to re-wash crockery, cutlery & utensils before use. 2C. USE OF COMMUNAL FACILITIES Please wash your hands before & after the use of communal facilities and ensure children are appropriately supervised The tennis court is open for use – rackets and balls are available in the storage box on the court however we recommend you bringing your Tennis Court own racket if possible. Within the storage box is anti-bacterial spray to clean the rackets and there is hand sanitiser dispenser by the court. Open for use by ONE FAMILY GROUP AT A TIME – please check it is unoccupied before entering. Be considerate of other guests in particular Games Barn if other guests are waiting. There is antibacterial spray available within the barn for cleaning of equipment and hand sanitiser by the doorway. The lake is open for fishing and boating. Life jackets are in the storage Lake & box by the landing stage along with anti bacterial spray. Oars are by Grounds landing stage and there is a hand sanitiser dispenser next to the oars holder. The woodland walk is open as normal. The swings and Pirate Ship are open each for use by ONE FAMILY GROUP Swings & AT A TIME. Please be considerate of other guests and not use the swings Pirate Ship or Pirate Ship for too long if other guests are waiting. There is a hand sanitiser dispenser on the wall by the entrance to the Laundry Room. The Laundry Room is open for use by ONE FAMILY GROUP AT A TIME. Laundry Please knock before entry to ensure it is unoccupied. There is Room antibacterial spray available and a hand sanitiser dispenser on the wall by the entrance. Due to safety concerns we have temporarily CLOSED the Information Information Room. Our DVD library will be closed so please bring your own DVDs. We have moved the telephone to the passageway outside and you will Room be able to pick up WiFi from the passageway area (please ensure social distancing). There is a hand sanitiser dispenser in the passageway. Due to their communal nature we cannot guarantee the cleanliness of these facilities and therefore you use them at your own risk. We may be required to close certain facilities from time to time 3. USEFUL INFORMATION YOUR COTTAGE Central Heating: Your cottage has guest-controlled central heating, powered by a propane gas boiler.