Welcome to the FIRST-EVER Tennessee Crisis Conference It can be challenging to get multiple crisis responders in one room, even for onsite staff meetings, without interrupting TABLE OF availability of services let alone getting them together in one room from all across the state which is probably one of the CONTENTS reasons that Tennessee has never attempted to host a conference specific to our crisis counselors in the past. Despite Agenda at a 4 these challenges, the benefits of providing opportunities to Glance share best practices, to network with fellow peers and instill refreshed optimism and passion for a challenging and difficult job make this conference well worth the effort. Commissioner TN Crisis 5 Varney is very elated to offer this first time event and is Supervisor Leadership hopeful that participants will find it as an exciting opportunity. Meeting Session 6 Descriptions E. Douglas Varney Sejal Patel West, MA Ellyn Wilbur Melissa Sparks, MSN, RN Commissioner Assistant Commissioner Executive Director Director, Office of Crisis Tennessee Mental Health Services Tennessee Association Services and Suicide Speaker 10 Department of Tennessee Department of Mental Health Prevention, Tennessee Biographical Mental Health and of Mental Health and Organizations (TAMHO) Department of Mental Sketches Substance Abuse Substance Abuse Nashville, Tennessee Health and Substance Abuse Services Services Services, Nashville, Nashville, Tennessee Nashville, Tennessee Tennessee Answers to 15 Frequently TDMHSAS OFFICE OF CRISIS Asked SERVICES AND SUICIDE PREVENTION Questions Continuing 16 Melissa Sparks – Director | Office Phone: 615-253-4641 Professional Neru Gobin – Assistant Director | Office Phone: 615-741-9259 Development Morenike Murphy – Grants Project Director | Office Phone: 615-253-7306 Vicki Carter – MH Program Manager | Office Phone: 615-253-4798 Left to Right Back Row: Lygia Williams, Morenike Murphy, Resources 18 Laura Martin – MH Program Specialist | Office Phone: 615-741-3860 Laura Martin, Maria Bush, Vicki and Maria Bush – MH Program Specialist | Office Phone: 615-532-0407 Carter Left to Right Front Row: Upcoming Lygia Williams – MH Program Planner | Office Phone: 615-253-5078 Melissa Sparks, Neru Gobin Trainings AGENDA AT A GLANCE 8:00 am – 4:30 pm 1:00 pm — 2:00 pm Registration | Networking | Refreshments ............. Foyer Breakout Sessions 9:00 am – 9:15 am - Best Practices for Crisis Safety Planning ...... Amphitheatre Pre-Conference Remarks ............................... Amphitheatre - Behavioral Health Telephone Triage: Managing Psychiatric Crisis and Emergencies ... Room 104 9:15 am – 9:30 am 2:00 pm — 2:15 pm Welcome and Opening Remarks Networking | Refreshments ............... Refreshment Center 9:30 am – 9:45 am 2:15 pm — 3:15 pm Special Recognitions — Crisis Service Outstanding Employees Breakout Sessions 9:45 am – 10:45 am - Defusing Difficult Situations — A Review Opening General Session of Tennessee’s De-Escalation Techniques .... Amphitheatre Cracked Not Broken - Negotiating with Opposing Opinions ................. Room 104 10:45 am – 11:00 am 3:15 pm — 3:30 pm Networking | Refreshments ............... Refreshment Center Networking | Refreshments ................ Refreshment Center 11:00 am – 12:00 Noon 3:30 pm — 4:30 pm Breakout Sessions Closing General Session: Navigating Tennessee - Developing a Coordinated Community Code Annotated, Title 33 ................................ Amphitheatre Response System — Behavioral Health 4:30 pm and Law Enforcement ................................. Amphitheatre Adjourn | Evaluation & CE Request Turn-Ins ............ Foyer - Assessing Risk in Crisis Situations ....................... Room 104 12:00 Noon – 1:00 pm LUNCHEON .............................................................. Atrium Please refer to the SESSION DESCRIPTIONS listing for session speakers and overviews. 4 CONFERENCE FACILITY LAYOUT Tennessee Crisis Team LEADERSHIP MEETING Attendance for this three hour session is by invitation only. 10:30 am — 2:45 pm Room 110 A three (3) hour opportunity for strategic brainstorming among senior leadership regarding the successes, challenges and opportunities within Tennessee’s Crisis Response System. Room 104 Amphitheatre Room 110 Restrooms Refreshment Center All meeting rooms are on the 1st Floor. DIRECT INQUIRIES TO: MELISSA SPARKS | Director, Crisis Lunch will be on the 2nd Floor in the Atrium. Services & Suicide Prevention 615-253-4641 | [email protected] SEJAL WEST | Assistant Commissioner 615-253-6748 | [email protected] 5 OPENING GENERAL SESSION 9:00 am – 9:05 am 9:30 am – 9:45 am PRE-CONFERENCE SPECIAL RECOGNITIONS REMARKS Tennessee’s Crisis Services Outstanding Employees Ellyn Wilbur, Executive Director, Melissa Sparks, MSN, RN, Director, Office, of Crisis Tennessee Association of Mental Services and Suicide Prevention, Tennessee Department Health Organizations (TAMHO), of Mental Health and Substance Abuse Services, Nashville, Tennessee Nashville, Tennessee The Tennessee Department of Mental Health and Substance Abuse Services is proud of the initiative inspired by the wonderful work of our state’s crisis teams. 9:05 am – 9:30 am The dedication, commitment, and compassion demonstrated by WELCOME AND OPENING professionals who are working in the crisis services system is very much REMARKS appreciated. For individuals experiencing a particularly difficult time, the interaction one has with the professional responding to them in crisis can E. Douglas Varney, Commissioner, Tennessee Department of Mental make all the difference in the world. If the interaction goes well, it can aid Health and Substance Abuse the road to recovery for that individual but if it does not go well, the Services, Nashville, Tennessee person in crisis may never be incentivized to seek mental health services again. Crisis services staff must be willing to work all hours of the day and night, travel through all types of weather, and have a mountain of patience as they attempt to negotiate care with insurance carriers and/or family members. Join us we spotlight the 2016 Tennessee Crisis Services Outstanding Employees. 9:45 am – 10:45 am “LIFE IS THE SINGLE GREATEST GIFT WE HAVE EVER BEEN KEYNOTE ADDRESS GIVEN…OR WILL EVER BE GIVEN.” — Kevin Hines Cracked Not Broken Kevin Hines has reached millions as he travels globally teaching other’s Kevin Hines, Founder & CEO, 17th the importance of prevention of suicide and mental health awareness. & Montgomery, LLC, Alpharetta, He presents on anti-bullying campaigns, wellness in the workplace, drug Georgia and alcohol prevention and more. After his suicide attempt by jumping off of the Golden Gate Bridge, Hines has become one of the most sought after speakers of these subjects In Special Guest the US. Kevin continues his fight for wellness and dedicated his life to Joe Williams, The Enemy Within, working for mental health equality, awareness, and education. Wagga Wagga NSW 2650, Australia Kevin sits on honorary boards of both the International Bipolar Foundation (Dedicated to healing from Bipolar Disorder) as well as the Bridge Rail Foundation (Dedicated to ending suicides at the Golden Gate Bridge. He is currently a member of the National Suicide Prevention Lifeline’s Consumer Survivors Sub Committee. Kevin was a two term 6 member of San Francisco’s Mental Health Board and has 11:00 am – 12:00 Noon spoken in congressional hearings alongside Patrick BREAKOUT SESSIONS Kennedy in support of The Mental Health Parity Bill. He Developing a Coordinated Community sat on the San Francisco Chapter of the American Response System — Behavioral Health Foundation for Suicide Prevention for one year and Agencies and Law Enforcement helped raise over $30,000 for the AFSP. Kevin was named Leah Pastula, Crisis Coordinator, Western Tier, Volunteer the 2012 Lifetime Achievement Award winner by the Behavioral Health Care System, Murfreesboro, Tennessee National Counsel for Behavioral Health and Eli Lilly. Adam Graham, LPC-MHSP, Supervisor of Diversion Services, He is in preproduction of a Documentary about his life Mental Health Cooperative, Nashville, Tennessee and life’s work. Cracked Not Broken, The Kevin Hines Captain D. Michael Dobbins, Jail Administrator, Williamson County Sheriff’s Department, Franklin, Tennessee Story Officer Allen F. Hall, IV, North Precinct, Metro Nashville Police “Cracked…Not Broken: Surviving and Thriving After a Department, Nashville, Tennessee Suicide Attempt” his memoir, is out now. The ability to respond to an individual within their Kevin’s story was featured in the film “The Bridge” by the home is one of the single biggest benefits of having a great Film Director and Producer Eric Steel. Kevin has mobile crisis response system. Critical to the success of reached millions with his story through hundreds of responding within the community while also maintaining the safety of the responder, is the media revolving around the topics he covers. Thousands relationship between crisis services and law have reached out to him expressing thanks for his enforcement. Pairing these two professions to work message. toward successful collaborations for the primary Kevin believes in the power of the human spirit and in the benefit of the person in crisis requires a mutual fact that you can find the ability to live mentally well. understanding of their respective roles, responsibilities, Maybe not every day but certainly most. resources and limitations. The panelists in this session will discuss factors that promote successful Joining Kevin