E-Services Mobile Banking App How to install and use the app www.jsafrasarasin.com/e-services How you benefit from our Mobile Banking App Banking services and markets – flexibility in your pocket. With our Mobile Banking App you can: – Use your smartphone as a digital token – Buy and sell financial (PushTAN) to log in to E-Services and authenticate instruments at any time transactions safely and simply – Receive alerts for pre-defined account activities – Check your assets and account balance – View account documents and statements – Make payments conveniently 2The productsE-Services or services Mobile described Banking in thisApp document may not be suitable for you or may not be available, or only partially in the jurisdiction in which you are located. Mobile Banking App with PushTAN: secure, simple and convenient Our app uses PushTAN technology, which facili- tates logging into the E-Banking desktop and authorises transactions safely and conveniently. Security is enabled in ways unique to you: There is no need for any separate token device. Your Your Your PIN registered fingerprint is Verified! is verified device is verified verified and or Something Something Something you are you know you have E-Services Mobile Banking App 3 Prerequisites for using the Download Mobile Banking App: the app A You have a modern mobile device such as a smartphone or tablet with operating system: – at least current iOS version-1 – at least current Android OS version-3 B An internet connection (4G/Wifi) on your mobile device C You have completed the form “Agreement for the use of E-Services” and your mobile phone number is registered with the Bank. D You already have a user ID and password for Download the Mobile E-Services (received via letter). 1. Banking App by scanning the QR code on the left. E You have received your activation code from the Bank (by separate letter). 4 E-Services Mobile Banking App Download the app Tap on the notification. Tap the “GET” button to The Mobile Banking App 2. 3. 4. download the app. “E-Services” will now appear on your screen. E-Services Mobile Banking App 5 Set up the app Tap “Allow” to enable Select the relevant branch Tap “Login” to access 5. 6. 7. notifications (required for option and tap “Save”. the app. using the digital token). 6 E-Services Mobile Banking App Activate the app and PushTAN Enter here your user ID Define a name for your Enter the activation code 8. 9. 10. and password. device that is easily you received in the letter Tap “Next” button. identifiable to you. from the Bank here. The password is the same Device names are handy, espe- You should have received this password you use to log into cially when you plan to access activation code via letter, desktop E-Banking. your bank data on multiple devices SMS or from your Relationship (smartphone, tablet, etc.). Manager. E-Services Mobile Banking App 7 Define a PIN and enable biometric ID 11.Define a PIN code 12.Re-enter the PIN (6 digits). as confirmation. Your personal identification number (PIN) secures the app and makes it inaccessible to others. 8 E-Services Mobile Banking App 13.To enable biometric ID (such as 14.Confirm by touching the 15.The mobile app is now TouchID), tap the “YES” button. fingerprint sensor. activated for biometric You might have to scroll down to see authentication instead of PIN. the buttons. Tap the “OK” button. Note: biometric authentication instead of PIN can only be activated if your device supports it. E-Services Mobile Banking App 9 Login to the app 16.To login to the Mobile 17. Touch the fingerprint 18.The Mobile Banking App Banking App, just tap sensor (or alternatively will open and display your “Login”. enter your PIN code). Dashboard. 10 E-Services Mobile Banking App Mobile Banking App How to use the Mobile Banking App for authentication and authorisation in E-Banking www.jsafrasarasin.com/e-services Step 2 How to use the If you have multiple login methods activated, Mobile Banking App select the one you’d like to use (here the PushTAN as a digital token option is selected). Click the “Next” button. Case 1: To login to E-Banking Step 1 Go to the E-Banking login page, type in your user ID and password and click the “Next” button. 12 E-Services Mobile Banking App Step 3 The following screen will appear in Step 6 E-Banking. A notification should appear E-Banking will open on your smart- showing your Dash- phone at the board page with same time. a summary of your bank information. Step 4 Step 5 You will receive The mobile app a notification on will open. Tap the your smartphone. “CONFIRM” button. Tap on the notification. E-Services Mobile Banking App 13 Step 2 How to use the Fill in the payment details, and click Mobile Banking App the “Send” button. as a digital token Case 2: To authorise a transaction (payment) Step 1 Enter a new payment via E-Banking. 14 E-Services Mobile Banking App Step 3 Confirm the payment by clicking the “Execute” button. E-Services Mobile Banking App 15 For certain payments, an additional Step 4 authorisation is required. In such cases, the screen below will appear. Step 5 You will receive a notification on your smartphone. Tap on the notification. 16 E-Services Mobile Banking App E-Banking will now show that Step 7 the payment has been released. Click the “OK” button. Step 6 Step 8 Check that the The payment order correct details is shown in the are displayed and Payment Overview then click the with status “AUTHORISE” submitted and button. verified. E-Services Mobile Banking App 17 Important legal information This material has been prepared by Bank J. Safra Sarasin Ltd, Switzerland (the “Bank”), for information purposes only and for the sole use of the recipient. This material does not constitute any investment advice, recommendation or promotion, offer or solicitation of an offer to buy or sell investments or other specific financial instruments, products or services. It should not be considered as a substitute for individual advice and risk disclosure by a qualified financial, legal or tax advisor. The products or services described in this material may not be suitable for you or may not or only partially be available in the jurisdiction in which you are located. The Bank does not provide any guarantee or warranty regarding the reliability and completeness of the material and does not assume any liability for any damages incurred as a result of the use of the information contained therein. The content and conditions in this material are subject to change without prior notice. 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BJSS Hong Kong is an authorized institution under the Banking Ordinance (Chapter 155 of the Laws of Hong Kong) and is a registered institution under the Securities and Futures Ordinance (Chapter 571 of the Laws of Hong Kong) (CE Number AHX499) for the purposes of carrying on Types 1 (dealing in securities) and 4 (advising on securities) regulated activities as defined under the Securities and Futures Ordinance. The contents of this material have not been reviewed, registered or authorized, by any regulatory authority in Hong Kong. If you are in doubt about any of the matters detailed herein, you should obtain independent professional advice. Luxembourg: this material is distributed from Luxembourg by Banque J. Safra Sarasin (Luxembourg) SA, having its registered office at 17–21, Boulevard Joseph II, L-1840 Luxembourg, and being subject to the super vision of the Commission de Sur veillance du Secteur financier – CSSF. 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