Welcome to FIOPTICS Guide to your Motorola Set-Top Box FIOPTICS TV 3 FIOPTICS TV FIOPTICS TV – Remote 4 Set-Top Box 5 Get an almost endless array of entertainment right at your fingertips. Movies, Interactive Program Guide (IPG) 6 music, sports, news, documentaries, children’s programming, many in the unrivaled beauty of HD with On Demand. TV Listings 7 DVR 8 Programming Whole Home DVR 9 Enjoy over 340 digital channels including MLB Network, NFL Network, HGTV, Video On Demand 12 Nickelodeon, Disney, AMC, FX and Paramount Network in a traditional TV format. you turn Entertainment wherever Parental Controls 13 On Demand Experience thousands of new movies and shows at your fingertips with Fioptics On FIOPTICS INTERNET 15 Demand! Binge watch an old series, or catch last week’s episode without setting the Wireless Networking Equipment 15 DVR. Email Setup 16 » Free On Demand » Kids On Demand Maximize Your Internet Speed 17 » Movies On Demand » Premiums On Demand CONNECTED HOME 19 Whole Home DVR Record your favorite program and watch it on any TV in your house! Bookmark your FIOPTICS VOICE 23 program so you can start watching in one room, and continue in another one. Voicemail 23 » Record 3 shows while watching something you previously recorded Calling Services 24 » Record the shows you like by genre, actor or director » Record an entire season of your favorite series ACCOUNT SUPPORT 25 Premium Channels Troubleshooting, Tips and Advice 26 From blockbuster movies to original series programming, premium channels Frequently Asked Questions 27 provide the best in entertainment. Collection and Use 28 » HBO » Starz » Showtime Your Fioptics Installation 36 » Cinemax » Encore » The Movie Channel Contact Us 39 Sports There is no need to miss a minute of the action, no matter what sport you enjoy. For even more sports content, add ProSports or SportZone to your TV package. » NFL Redzone » MLB Strike Zone » NHL Network and more! Welcome to Cincinnati Bell. We deliver the very best in advanced network technology, to bring you all the entertainment, information and communication you need at the speed of light. Browse, upload, share and International save. Manage your home from anywhere. Tap into events and savings in your hometown. Here at Cincinnati With the Spanish Tier, enjoy the most popular Spanish-language channels, including Bell, we are connecting what matters. a variety of movies, music, sports and children’s programming. » » » Fioptics TV Mun2 Telemundo Discovery en Español » Cine Mexicano » ESPN Deportes » Discovery Familia, and more! Our Fioptics TV service delivers more than 340 channels, HD, digital music channels, DVR service and On Demand. There’s incredible entertainment everywhere you turn. Cincinnati Bell provides a variety of options for Indian programming. Fioptics Internet » Zee TV » Star India Plus » » With Fioptics, you can enjoy download speeds up to 1 Gbps. Even during peak times, your Internet connection Star One Star India Gold is hands-down the fastest in town. Watch Fioptics App Fioptics Voice Stream any of the channels included in your Cincinnati Bell channel package on your We have more than 14 unique calling services to meet your needs and plans that allow you to call anywhere, phone or tablet – anywhere in your home, any time of the day. You can use up to 5 anytime in the United States. devices at one time – all streaming live TV! Fioptics TV Everywhere Thank you for choosing Cincinnati Bell. We’re happy to have you as a customer and look forward to providing Access some of the best shows, movies and live streams included in your TV you with exceptional service. subscription from your computer, tablet or smartphone. 3 FIOPTICS TV – FIOPTICS TV – FEATURES OF YOUR REMOTE HOOK UP YOUR SET-TOP BOX In the event you need to reinstall your set-top box, follow the diagrams below for connecting cables. You will need a separate set-top box for each TV on which to receive LIST Access and manage LIVE Jump to live TV Fioptics TV services. In order to receive HD programming, you must use an HD set-top DVR recordings. when using DVR. box. MENU Display links to DVR CONTROLS Control Remote features your Guide, Favorites, On Demand and DVR, Set-top box hook up Recordings, Channel where available. List, Video on Demand, EXIT Return to watching Search and Self Care. television. GUIDE See TV Listings INFO View current for the current time. Cable in program information either / or DAY +/– Jump ahead and preview the program or back 24 hours in TV coming next. Listings. OK Confirm highlighted ARROWS Navigate selections or press while through the program watching Live TV to access guide and menu screens. the side bar menu. Press the up arrow while HDTV CH +/– Change channel watching TV to access to the next higher or lower menu options. channel. ABCD Use as shortcuts ON DEMAND Directly to access additional access On Demand movies features available for set- and TV programs. top box menu screens, program guide and LAST Return to previous Audio/Video interactive applications. channel or menu when Connectors L/R audio Digital audio Digital audio Component video viewing the guide or connection optical connection coaxial connection connection HDMI connection NUMBERS Press channel menu. numbers to directly tune to a channel. FAV Create your personalized favorites list. Switch input mode to alphabet input. # Change the aspect ratio (4:3 or 16:9) on set-top box. Programming Instructions Cable in either / or During installation, your Cincinnati Bell technician programmed your remote. If your remote control stops working with your set-top box, remove any obstructions between the remote and set-top box, press and try again. If that doesn’t work, you can re-synchronize the remote by pressing + for 3 seconds. If you have a different remote or you would like to find programming codes to program HDTV or AV Receiver your remote control to other devices (TV, DVD Player, Etc.) please visit, http://www.urcsupport.com/urc_product/titan-urc2056b0/ 4 5 FIOPTICS TV – FIOPTICS TV – TV Listings ACCESS YOUR INTERACTIVE Search by Time or Channel PROGRAM GUIDE (IPG) View start times, titles, ratings and descriptions. Listings are color coded to help you identify program types: Menus Green: sports Purple: Light blue: children’s Quick Menu Icons Key movies programs Interactive Program Guide Interactive Program Main Menu TV Listings » Press On Demand Menu » Toggle between Listings By Time or Listings By Channel by pressing High-Definition Search Menu » Press to view detailed information about a show Search Menu Search by Category Sports Search Menu View program listings by category such as Movies or Sports. » Select in the Quick Menu Digital Recordings Menu » Press to select the highlighted item Pay-Per-View Menu » Press to return to the last channel you were viewing Favorites List Movies Search Menu Access Digital Music Parental Controls Digital music is continuous commercial- free music in a variety of formats. » Select Digital Music from the Main Menu Main Menu and Quick Menu The Main Menu and Quick Menu are portals to your IPG. » Press once to access the Quick Menu or twice to access the Main Menu » To move the highlight, press the ◀▶ buttons » To select a highlighted item, press » To return to watching TV, press Add or Remove Favorites Mini Guide Set up a favorites list for easy access to your favorite channels and programs. Browse what’s on other channels » Select in the Quick Menu without missing a minute of what » Press to select or deselect your favorite channels you’re watching. A yellow highlight » Press to return to the last channel you were viewing or press to return to the will appear on the program listing Main Menu and the Mini Guide will stay on- Access Your Favorites screen, allowing you to see what’s on » other channels. Press while watching TV to change to your next favorite channel » ◀▶▼▲ Press and then any of the » Press while looking through the buttons to browse by channel and channel listings to highlight your next time Flip Bar favorite channel The Flip Bar appears every time you change channels to make it easy to see what’s on now. The current channel number, program name, rating, and start and end times are conveniently displayed. » Press to change channels and display the Flip Bar » Press to make the Flip Bar disappear and reappear » Press for additional program details QUICK TIP Select the HDTV category to search for HD content or refer to the HD channels Menu selection may vary. The set-top box you received is based on where you live. Boxes are listed in your channel lineup. Only programming that is produced in HD and not interchangeable. 6 delivered via an HD channel will be shown in HD. 7 FIOPTICS TV – FIOPTICS TV – DVR Control Live TV A DVR offers you a whole new way to watch TV—giving you the convenience Anytime you tune to a channel, the DVR begins making a temporary recording and control to watch your favorite shows according to your schedule. Your DVR of whatever you’re watching. So you can pause if the phone rings, rewind the utilizes features similar to those found on your DVD player—just press , scene you missed and fast forward to skip what you don’t want to watch. For , , or on your remote. You can even record one program while you live TV recordings, the temporary recording will be erased if you: watch another! » Turn off the DVR or change the channel » Begin recording the program you’re watching to the DVR Record a Program » Watch more than one hour—only the most recent hour is kept in the temporary DVR Whole Home DVR You have three different ways to record a storage program: » Press while watching TV or viewing Whole Home DVR your TV listings When accessing your Whole Home DVR from a hub (by pressing B on your » Select from the Action Icons remote), you may see a MAC address (a series of numbers and letters) for each » Select in the Quick Menu of the hubs, which can easily be renamed.