Welcome! Parq Wifi Password: @BCYoungLeaders #BCYL2018 2018 Leaders of Tomorrow Conference Vision Supporting the relevancy of BC’s Credit Unions by enriching, engaging and inspiring today’s young leaders 2018 Leaders of Tomorrow Conference Who are we?? • Brad Burnett - Prospera Rachel Palaci - Cusouce/CCUA • Alicia Brady Deaust - Central 1 Pam Pinch - East Kootenay Community • Ericka Hewitt - Coastal Community Mike Ray - Integris • Ryan Hildebrandt - Osoyoos Kimberley Solecki - Integris • Alex Kostenko - Sunshine Coast • Tanya Mueller - Central 1 Saara Majuri - Vancity 2018 Leaders of Tomorrow Conference Saturday, October 27th – Leadership Development • 8:00am – Breakfast and registration • 8:30am – Welcome and introduction • 8:45am – Session #1: Developing Your Leadership Style – Launi Skinner • 10:15am – Networking break • 10:30am – Session #2: Why a Successful Credit Union Needed to Change – Barry Delaney • 12:00pm – Lunch • 1:00pm – Panel: Planning Your Career Path – Diane Sullivan, Bruno Dragani & Doug Eveneshen • 2:15pm – Networking break • 2:30pm – Session #4: Building Your Brand – Alisdair Smith • 4:00pm – Wrap-up and close 2018 Leaders of Tomorrow Conference @MNP_LLP 2018 Leaders of Tomorrow Conference Developing Your Leadership Style Launi Skinner, First West Credit Union 2018 Leaders of Tomorrow Conference What Values Developed my Leadership Style? 2018 Leaders of Tomorrow Conference Love What You Do - Customer/Member 2018 Leaders of Tomorrow Conference Love What You Do - Community 2018 Leaders of Tomorrow Conference Love What You Do - People 2018 Leaders of Tomorrow Conference Love What You Do - Courageous / Unique 2018 Leaders of Tomorrow Conference Future Leadership Competencies 2018 Leaders of Tomorrow Conference Korn Ferry, Haygroup – Leaders of Tomorrow Strategy Stakeholder Member Design and Relations Experience Execution Employee Talent Operational Engagement Strategy Effectiveness 2018 Leaders of Tomorrow Conference Korn Ferry, Haygroup – Leaders of Tomorrow 2018 Leaders of Tomorrow Conference McKinsey and Company - Leading Agile Transformation 2018 Leaders of Tomorrow Conference McKinsey and Company - Leading Agile Transformation From: To: • Directed and managed • Provide clear responsibility and authority – engaged • Environment of scarcity • Abundance of opportunities and resources • Senior and experienced define detailed plans • Embrace uncertainly and quick to try new things • Leaders control, direct and specify work • Leaders empower to take full ownership • Technology supports capability • Technology seamlessly integrated and core to every aspect 2018 Leaders of Tomorrow Conference Behaviours to bring Competencies to life 2018 Leaders of Tomorrow Conference Just Start, literally 2018 Leaders of Tomorrow Conference Engage in partnerships 2018 Leaders of Tomorrow Conference Change your Mindset “If you are looking for a new challenge and any of these positions appeal to you, please have a discussion with your Performance Leader. Further, if you know of anyone in your networks that would be a great fit, please let them know we’re hiring.” Darrell Jaggers, Chief Technology and Digital Officer 2018 Leaders of Tomorrow Conference Networking/Mentorship 2018 Leaders of Tomorrow Conference Wrap up – Health and Wellness in the Workplace Focus on psychological health and safety in the workplace Healthy minds Healthy bodies Healthy finances Healthy relationships 2018 Leaders of Tomorrow Conference BREAK @AvisoWealth @QtradeInvestor @UltimateHCM 2018 Leaders of Tomorrow Conference @Doxim_Inc 2018 Leaders of Tomorrow Conference Why a Successful Credit Union Desperately Needed to Change Barry Delaney, B.Comm., MBA CEO, SASCU 2018 Leaders of Tomorrow Conference Businesses are like people; some are healthy and some are not. A good doctor knows that even healthy people may have a silent illness….killer. How do we recognize the symptoms? 2018 Leaders of Tomorrow Conference An example of where the diagnosis was self evident and the treatment was clear. 2018 Leaders of Tomorrow Conference The patient 2018 Leaders of Tomorrow Conference …a phone call… 2018 Leaders of Tomorrow Conference The patient 2018 Leaders of Tomorrow Conference Vitals Chart 1 Financial Metrics Top Quartile ROA, Financial Margin, non-interest income, Wealth, Insurance, Commercial. 2 50% All five banks plus alternate lenders, Market Share brokers, Edward Jones, Investors, Johnson Very Strong Meyer, etc. 3 Staff Engagement Normative data shows SASCU exceeding the credit union norm by > 30% on key Very Strong engagement questions for staff, members, Success Everywhere Success 4 community and non-members. Member Loyalty 5 As measured by robust board assessment Board Performance High process and top marks from regulator & outside coaches. 2018 Leaders of Tomorrow Conference Everybody was Happy 2018 Leaders of Tomorrow Conference Silent Silent Killers “Silent killers” are diseases that produce no symptoms and are capable of causing death if not treated. Doctors consider hypertension the #1 silent killer. The best ways to protect yourself are being aware of the risks and making changes that matter. 2018 Leaders of Tomorrow Conference Silent Killer “In business, when two silent killers come together, there is no survival.” The first one is common place, the second one can come from anywhere. Therein lies the challenge. 2018 Leaders of Tomorrow Conference Silent Killer What is typically the #1 silent killer in business? Complacency 2018 Leaders of Tomorrow Conference Complacency in the Cockpit 2018 Leaders of Tomorrow Conference Look for symptoms 2018 Leaders of Tomorrow Conference Deadly Pairing Declining membership levels and extreme pressure on capital found within a complacent and happy culture. The “healthy” patient needed immediate treatment. 2018 Leaders of Tomorrow Conference Power of Fresh Eyes: Four Diagnostic Steps to Follow 1 Assess Your Team: 2 3 4 Create Urgency & Get On with it: Change 1. Competency Management 2. Confidence Communicate the Why -- 3. Judgement again and again and again. Successfully led enterprise wide change in a large CU; Understand how to win business & grow staff engagement. 2018 Leaders of Tomorrow Conference You Should Fire Him 2018 Leaders of Tomorrow Conference Power of Fresh Eyes: Four Diagnostic Steps to Follow 1 Assess Your Team: 2 Assess the Business: 3 4 Create Urgency & Get On with it: Critical metrics: Change 1. Competency 1. Earnings Management 2. Confidence Communicate the Why -- 2. Capital 3. Judgement again and again and again. 3. Liquidity Successfully led enterprise 4. Strategy wide change in a large CU; 5. Trust Understand how to win business & grow staff engagement. 2018 Leaders of Tomorrow Conference The Patient 2018 Leaders of Tomorrow Conference The Business Strategy Earnings Capital Trust Liquidity 2018 Leaders of Tomorrow Conference Power of Fresh Eyes: Four Diagnostic Steps to Follow 1 Assess Your Team: 2 Assess the Business: 3 Assess the Strategy: 4 CreateCreate Urgency Urgency & & Get Get OnOn with with it: it: Critical metrics: Does it make sense given Change 1. Competency 1. Earnings our competition, Management 2. Confidence CommunicateCommunicate the the Why Why -- -- 2. Capital geography and existing 3. Judgement againagain and and again again and and again. again. 3. Liquidity membership base? Successfully led enterprise 4. Strategy wide change in a large CU; 5. Trust Understand how to win business & grow staff engagement. 2018 Leaders of Tomorrow Conference Why, Again and Again and Again Strategic Plan (3 – 5 yrs) The Why and How Business Plan (2 – 3 yrs) The How and What The benefits of an understood why: Operating Budget • Alignment across the org. (1 Yr) • Prioritization of initiatives Staff engagement Staff Member Satisfaction Member • Communication tool The What • Continuity of actions 2018 Leaders of Tomorrow Conference Power of Fresh Eyes: Four Diagnostic Steps to Follow 1 Assess Your Team: 2 Assess the Business: 3 Assess the Strategy: 4 CreateCreate Urgency Urgency & & Get Get OnOn with with it: it: Critical metrics: Does it make sense given Change 1. Competency 1. Earnings our competition, Management 2. Confidence CommunicateCommunicate the the Why Why -- -- 2. Capital geography and existing 3. Judgement againagain and and again again and and again. again. 3. Liquidity membership base? Successfully led enterprise 4. Growth wide change in a large CU; 5. Engagement Understand how to win business & grow staff engagement. 1• Practise reasonable paranoia 2• Look in the rear view mirror. See who is catching up. Complacency 2018 Leaders of Tomorrow Conference Explore “I refuse to join any club that would have me as a member.” … Groucho Marx 2018 Leaders of Tomorrow Conference Power of Fresh Eyes: Four Diagnostic Steps to Follow 1 Assess Your Team: 2 Assess the Business: 3 Assess the Strategy: 4 CreateCreate Urgency Urgency & & Get Get OnOn with with it: it: Critical metrics: Does it make sense given Change 1. Competency 1. Earnings our competition, Management 2. Confidence CommunicateCommunicate the the Why Why -- -- 2. Capital geography and existing 3. Judgement againagain and and again again and and again. again. 3. Liquidity membership base? Successfully led enterprise 4. Strategy wide change in a large CU; 5. Trust Understand how to win business & grow staff engagement. 1• Practise reasonable paranoia 2• Look in the rear view mirror. See who is catching up. Complacency 3• We can always do better. Be constructively dissatisfied with everything. 2018 Leaders of Tomorrow Conference