Front Cover Also on the Web: For customers at www.usps.com/cpim/ftp/bulletin/pb.htm 2 POSTAL BULLETIN 22231 (4-24-08) For employees at http://blue.usps.gov CONTENTS USPSNEWS@WORK . 3 Stamp Announcement 08-17: St. John, US Virgin Islands . 64 Stamp Announcement 08-18: Minnesota Statehood . 66 GXG ONLINE FIELD INFORMATION KIT . 5 Stamp Announcement 08-19: Dragonfly . 68 POLICIES, PROCEDURES, AND Correction: Stamp Announcement 08-12, Frank Sinatra . 69 FORMS UPDATES Pictorial Postmarks Announcement . 70 Manuals How to Order the First Day of Issue Digital Color or Traditional Postmarks . 75 DMM Revision: Preparing Origin Mixed Area Distribution Center Sacks on Pallets . 14 Public Affairs and Communications IMM Revision: M-Bag Clarification . 15 Stamp Out Hunger! 16th Annual Letter Carriers Food Handbooks Drive Coming Soon. 76 Handbook EL-312 Revision: Headquarters EAS Positions . 15 Handbook F-21 Revision: Rural Replacement Carrier Training Pay Procedures. 16 PULL-OUT INFORMATION Publications Fraud Publication 51 Revision: M-Bag Clarification . 18 Domestic Order . 27 Publication 75 Revision: Mover’s Guide News: May 2008 Withholding of Mail Orders . 27 Mover’s Guide Is on Its Way! . 18 Invalid Express Mail Corporate Account Numbers . 29 Publication 431 Revision: Changes to Post Office Box Missing, Lost, or Stolen U.S. Money Order Forms . 33 Service and Caller Service Fee Groups . 19 Missing, Lost, or Stolen Canadian Money Order Forms . 38 Forms Verifying U.S. Postal Service Money Orders . 41 Postal Service Form 3849 Revision Notice . 20 Counterfeit Canadian Money Order Forms . 41 Toll-Free Number Available to Verify Canadian Money INFORMATION DESK Orders . 41 Address Management Other Information Post Office Changes . 23 Overseas Military Mail . 42 Marketing Thrift Savings Plan Fact Sheet. 47 Mail Alert . 24 Missing Children Posters. 49 Marketing Matters — At a Glance: Shipping Is Easy at USPS.com. 25 Philately Postal Bulletin Index Stamp Announcement 08-13: Forever Stamp. 55 Annual Index. PB 22224 (1-17-08) Stamp Announcement 08-14: Corinthian Capital . 57 Stamp Announcement 08-15: Edward Trudeau . 60 Stamp Announcement 08-16: 13 Mile Woods, St. John, US Virgin Islands stamp New Hampshire. 62 Ordering Information: Following is the list of postal stock numbers (PSNs) to use when ordering copies of the Postal Bulletin from the MDC: PB 22231: 7690-10-000-6447 PB 22224: 7690-09-000-9375 PB 22216: 7690-09-000-9367 PB 22208: 7690-09-000-9359 PB 22230A: 7690-10-000-8803 PB 22223: 7690-09-000-9374 PB 22215: 7690-09-000-9366 PB 22207: 7690-09-000-9358 PB 22230: 7690-10-000-6446 PB 22222: 7690-09-000-9373 PB 22214: 7690-09-000-9365 PB 22206: 7690-09-000-9357 PB 22229: 7690-10-000-6445 PB 22221: 7690-09-000-9372 PB 22213: 7690-09-000-9364 PB 22205: 7690-09-000-9356 PB 22228: 7690-10-000-6444 PB 22220: 7690-09-000-9371 PB 22212: 7690-09-000-9363 PB 22204: 7690-09-000-9355 PB 22227: 7690-10-000-6443 PB 22219: 7690-09-000-9370 PB 22211: 7690-09-000-9362 PB 22203A: 7690-09-000-9947 PB 22226: 7690-10-000-6442 PB 22218: 7690-09-000-9369 PB 22210: 7690-09-000-9361 PB 22203: 7690-09-000-9354 PB 22225: 7690-10-000-6441 PB 22217: 7690-09-000-9368 PB 22209: 7690-09-000-9360 PB 22202: 7690-09-000-9353 USPSNEWS@WORK POSTAL BULLETIN 22231 (4-24-08) 3 USPSNEWS@WORK A world of improvement: New Coffee, tea or APC? international shipping products bring The New York Metro your doorstep to the world Area recently came up When the new prices with a stimulating idea go into effect May 12, designed to drive busi- USPS will once again ness to some of its take center stage in the Automated Postal international market- Centers (APC). place. Customers told us More than 100,000 they wanted easier, coffee sleeves touting more convenient options the ease and conve- to ship internationally, nience of APCs were Cup sleeve used for an APC promotion and in 2007, we gave it delivered to 54 local in New York City to them. We streamlined coffee shops and other a sometimes-confusing and overlapping array of eight major area hot beverage merchants in downtown New York City. products to just four: Global Express Guaranteed, Express Patrons were told they could conduct their postal business Mail International, Priority Mail International and First-Class at one of three APC locations in the neighborhood. Mail International. The campaign was an innovative way to promote Global Express Guaranteed (GXG), our premier global APCs — and it worked. APC revenues at the three shipping product, takes 1–3 business days. We partner locations increased an average of 12 percent over the with FedEx to leverage the strength of their global network same period last year, and by 50 percent at Whitehall and our accessibility — customers get the best of both! Not Station. only that, but there’s a money-back delivery guarantee and There’s no word yet on whether USPS will try the pro- $100 insurance included. motion in other areas. But it’s clear that in downtown New GXG volume has virtually doubled over the last year, York City, the promotion was a real eye opener. and our competitive pricing is even more attractive online with a 10-percent discount. Express Mail International is our fast, reliable, date-cer- Most trusted agency tain international product that arrives in 3–5 business days. The premier privacy trust study in Once again, $100 insurance is included, and there’s a flat- America has named the Postal Service rate envelope available. the “Most Trusted Government And how about Priority Mail International? It’s reliable Agency” for the fourth year in a row. and economical. It usually takes 6–10 business days; More than 86 percent of the 9,000 there’s a flat-rate envelope available, and three sizes of flat- Americans surveyed by the Ponemon rate boxes from which to choose. The new Priority Mail Institute ranked the Postal Service first Large Flat-Rate Box is available for international use for among 74 agencies as the one best only $29.95 to Canada/Mexico, $49.95 to other able to keep their information safe and countries — and it’s 50 percent larger than other flat-rate secure. boxes! “We have a 230-year tradition of trust,” said Delores And all international products use the same enviro- Killette, vice president and consumer advocate. friendly packaging as domestic Express Mail and Priority “Americans depend on the security of the mail, and they Mail. trust the Postal Service to protect their privacy.” But customers aren’t the only ones benefiting from the Killette attributed the No. 1 ranking in part to the rela- redesign of international products. We’ve made it easier for tionship Americans have with their letter carriers. Carriers employees to complete international transactions, too. are a welcome and trusted member of the local community, POS terminals walk you right through, step by step, includ- she said. ing help with navigating the Customs forms. “Because of this, the Postal Service truly is not a face- The new USPS international products — a world of less agency,” Killette said. “Consumer confidence in the improvement at your fingertips. mail is a top priority for the Postal Service and the Postal Inspection Service.” 4 POSTAL BULLETIN 22231 (4-24-08) USPSNEWS@WORK New online exhibit puts a stamp on Large Flat-Rate Boxes are a nationwide “Black Experience” hit In 1940, Booker T. Through the end of March, the Western Area had sold Washington became the most Priority Mail Large Flat-Rate Boxes, accounting the first African for a fifth of all large flat-rate box revenue, followed by the American featured on a Pacific, Southeast, Great Lakes and Southwest. postage stamp. Since The San Diego District was the single highest-selling then, notable African district, selling more than 4,500 boxes, followed by Seattle, Americans — from Santa Ana, Colorado/Wyoming, Rio Grande, Van Nuys, colonial days to the Lakeland, Northland, Bay-Valley and Honolulu. Half of the present — have been top 10 sellers were in the Pacific Area. honored on more than An interesting trend: In nearly every area, sales of the 100 stamps. APO/FPO-branded large flat-rate boxes have outpaced See all these stamps sales of “regular” large Priority Mail boxes. The military on the National Postal boxes outsold the regular box by a nearly three-to-one Museum Web site (www.postalmuseum.si.edu/). and learn margin in the Southwest Area, and by a two-to-one margin about the honorees’ contributions to science (George in three other areas. Washington Carver), music (Ella Fitzgerald), journalism (Ida That held true nationally as well. Sales of the APO/FPO- B. Wells), sports (Jessie Owens), civil rights (Martin Luther branded large box accounted for 44 percent of all Priority King) and more. Mail Large Flat-Rate Box sales through the end of March, The Black Experience: African Americans on Stamps compared to 33 percent for the regular domestic box and (http://www.arago.si.edu/flash/?s1=6eid=107; click Exhibits), 23 percent for international sales. a new online collection, will be updated annually as the Postal Service issues additional stamps featuring African- American pioneers and subjects. USPS National Emergency Hotline Is your facility operating? Call 888-363-7462 GXG ONLINE FIELD INFORMATION KIT POSTAL BULLETIN 22231 (4-24-08) 5 GXG Online Field Information Kit This information kit is designed to inform Postal abroad who have left something important at home like Service™ employees and customers about the new avail- their house keys that they need sent to them as quickly as ability of Global Express Guaranteed® (GXG®) service on possible, people who realize that they are almost late in Click-N-Ship® service, as well as serving to raise aware- getting birthday or other gifts to loved ones overseas, and ness among Postal Service employees and the public small businesses sending valuable items to international about the features of GXG service.