UP EXPRESS FAQ The Union Pearson Express (UP Express) is a dedicated air rail link service that connects Toronto Pearson International Airport to Union Station in the heart of downtown in just 25 minutes. UP Express trains depart every 15 minutes, 19 ½ hours a day between 05:30 and 01:00. All UP Express Stations and trains are fully accessible. UP EXPRESS ROUTE UP EXPRESS 25 minutes Guests can board the Union Pearson Express trains from one of four stations: $27.50 1. Union 2. Weston 3. Bloor 4. Pearson LIMO 45 –60 minutes ~$70 TAXI 45 –60 minutes ~$60 For complete information on any of the information on this sheet, please visit our website at www.upexpress.com or contact us at 1.844.GET.ON.UP (1.844.387.3652). STATION LOCATIONS Each UP Express station is conveniently located so that it can be reached by car and through major transit connections. GO 45 –60 minutes UP Express Stations Locations ~$8 In the Skywalk at Union Station in downtown Toronto between Union York Street and Simcoe Street. On Bloor Street West just east of the intersection of Bloor Street West and Dundas Street West (East of Dundas West TTC Weston subway station ~5mins walk) and shared with the Bloor GO TTC 60 –75+ minutes Transit Station. ~$3 Just east of Weston Road near Lawrence Avenue West and Bloor shared with the Weston GO Transit station. Located beside the Link Train at Terminal 1, the service that Pearson connects travellers to Terminal 3. HOURS OF OPERATION Each trip from Union to Pearson station takes 25 minutes and includes brief stops at Bloor and Weston GO Stations. Trains run every 15 minutes. Service Hours: 05:30 – 01:00, 7 days a week, 365 days a year Please see our website at www.upexpress.com for live service alerts. Union Pearson PARKING Parking is available at Weston Ticket Sales 05:00 - 02:00 05:00 - 02:00 Station only and is free of (7 Days a week) charge. Please note that park- Balzac’s Coffee Roasters ing is not permitted between 05:30 – 22:00 Daily 2am – 5am daily. (No overnight parking is permitted.) Please Retailer Hours Drake General Store be aware that due to high de- 07:00 – 21:00 (Mon. – Fri.) mand from GO transit commut- 09:00 – 21:00 (Weekends and holidays) ers, this lot is often full. First Train Departure 05:30 05:27 Last Train Departure 01:00 00:57 Bloor* Weston* Ticket Sales 05:30-10:30 05:30-10:30 (Monday to Friday, 15:15- 19:15 15:30- 19:30 except holidays) *Station will be open but unattended outside listed hours for Bloor and Weston stations. UNION STATION LOCATION UP Express Union Station is AMENITIES AND SPECIAL FEATURES: located in the Skywalk. You can reach the Skywalk by leaving Special Features Locations the Great Hall and walking to- wards the CN Tower. Signs are Airline Check-in Kiosks Union Station located in Union Station that Complimentary Wi-Fi All stations and on UP Express Train direct guests specifically to the UP Express station. Union Station: Retail Offerings Balzac’s Coffee Roasters Drake General Store Flight Information Screens All stations and on UP Express Trains Luggage Racks On Train Union Station, platform shelters at Bloor Charging Stations and Weston Stations, On board the train at every seat CIBC ATM (CAD, USD, GBP, EURO, MXN) Union Station & Pearson Station FARES Standard Fare: $27.50 (One Way Adult from Union to Pearson) Presto Fare: $19.00 (One Way Adult from Union to Pearson) 1-Stop Fare 2-Stop Fare Union ↔ Pearson e.g. Pearson ↔ Weston e.g. Pearson ↔ Bloor Standard PRESTO Standard PRESTO Standard PRESTO Fare Fare Fare Fare Fare Fare Adult Ages 20 - 64 $27.50 $19.00 $16.50 $11.40 $22.00 $15.20 Senior Ages 65+ $23.40 $16.15 $14.05 $9.70 $18.70 $12.90 Student Ages 13-19 $23.40 $16.15 $14.05 $9.70 $18.70 $12.90 Child Ages 6-12 $13.75 $9.50 $8.25 $5.70 $11.00 $7.60 Family UP TO 2 ADULTS 18 YEARS OF AGE OR OVER $55.00 n/a $33.00 n/a $44.00 n/a AND UP TO 3 CHILDREN UNDER THE AGE OF 18 Children Under 6 Free Accessibility Companion Free Our stops: On the route, we briefly stop at Bloor and Weston GO stations. Because fares are calculated by distance, you only pay for the stops you travel between. ADDITIONAL FARES 1. Meeter and Greeter 2. Long Layover Guests meeting or dropping off travellers at the airport Guests with long flight layovers can purchase this return may purchase this return ticket online. Fare expires ticket online. Valid from Pearson Station only. Fare within three (3) hours of your trip start time. Return trip expires within six (6) hours of your trip start time. Return originating at Union Station $27.50. trip to Union Station is $27.50. Meeter and Greeter Return and Long Layover Return fares for all stops are available exclusively online. How to buy UP Express tickets: •Online at upexpress.com •PRESTO card (electronic fare card) •UP Express Ticket Service Vending Machines (TVMs) •UP Express service counters •GO Transit station service counters •Major credit cards accepted for all purchases. Canadian and US cash and Interac Debit accepted at TVMs and service counters. For complete fare information including return fares and details on PRESTO, please visit upexpress.com. FAQS Are there baggage restrictions on Can I check into my flight at all UP UP Express? Express stations? UP Express welcomes guests to Does UP Express connect with other Flight check-in kiosks are available bring luggage on board meeting the public transit systems in Toronto? at UP Express Union Station for the following criteria: following airlines: Guests can access GO Transit and TTC •Does not exceed 158cm in overall subways, buses and streetcars from •Air Canada dimensions (length + height + depth) Union, Bloor and Weston stations. •WestJet •May not exceed 23-32kg (50-70lbs) Please note that an UP Express ticket is not valid on TTC or GO services, nor Where are the UP Express airline •Larger baggage items are TTC and GO Transit tickets and check-in stations located exactly? (sporting equipment, transfers valid on UP Express. Valid Flight check-in kiosks are packaged bicycles, fare must be paid when connecting to conveniently located in the Union etc…) are to be placed or from TTC or GO Transit. Station waiting area at the west end in oversized baggage of the platform, directly across from storage areas where I lost something while travelling the platform screen doors where the space permits with UP Express. How can I find it? train arrives. UP Express cannot guarantee bag- Items found within the UP Express gage guidelines are aligned with your system will be transferred to the GO Transit Lost and Found office at Union I missed my flight while taking UP airline. Please visit your airline for Station. Express. Will I be compensated? specific details regarding baggage restrictions. For lost and found inquiries please While UP Express is dedicated to contact guest services at ensuring our guests arrive at Toronto Are animals permitted on UP 1.844.GET.ON.UP (1.844.387.3652) Pearson International Airport in 25 Express? or visit our website at minutes, unforeseen circumstances upexpress.com/lostandfound. Each guest may bring a maximum of could cause a delay. To allow plenty two dogs, cats, or other small animals of time for check-in procedures, bag- Is there a special fare for support on board free of charge. Dogs must gage drop-off and security checks, assistants? be on a leash or in a carrier. Cats and always arrive at Toronto Pearson well Support persons are welcome to other small animals must be in a pet in advance of your flight. travel on UP Express at no charge, carrier that allows room for the pet to and will be issued a Courtesy Ticket at Please note that UP Express is not stand or lie down with comfort. responsible for any costs associated the Service counter at the station or Support animals are welcome to travel at the time of inspection onboard the with missed flights at Toronto Pear- with UP Express so long as they are on son International Airport. train. Support persons must remain a leash. with the full fare ticket holder during travel. Is there assigned seating on UP When do UP Express tickets expire? Express trains? Can I smoke cigarettes or Most tickets purchased online expire e-cigarettes on UP Express? Purchase of UP Express one (1) year from the date issued un- tickets does not include less otherwise indicated (e.g. Meeter No. Smoking of any kind is not an assigned seat. Seating and Greeter and Long Layover tickets). permitted on UP Express. is available on a first come Paper tickets purchased from a TVM, first serve basis with trains service counter, or on board the train How do I get a PRESTO card? departing every 15 expire 1 hour after purchase PRESTO cards can be purchased at minutes. http://www.prestocard.ca as well as Can I buy UP Express tickets at UP Express and GO Transit sta- Are bicycles permitted on through VIA Rail? tions throughout the Greater Toronto UP Express? Hamilton Area. Please note a non-re- To make extended travel easier, VIA fundable $6 fee is applied to all new Bicycles are not permitted on Rail passengers wishing to connect PRESTO cards. Note cards can only be UP Express unless they are dismantled to UP Express can purchase com- mailed to a Canadian address when and packaged similar to airline bined UP Express and VIA Rail tickets ordered online.