15th March 2016, London Welcome to the Mobility Financial Services Exchange Enhancing Growth in the Financial Services by Managing Mobility in the Age of Digital Transformation Our Executive Speaker Panel Steven William Smart Dirk Vetter Peter Leijonspjuth Hardy CIO VP Mobile Head of Digital Director of Digital Transformation Royal Free Technologies Channels Barclaycard London NHS Foundation Trust Credit Suisse Santander Consumer Bank AB- Chairman Cross-industry perspective Credit Suisse is a member of Sw eden Having been w ith Barclays for One of the largest NHS Trusts in Wall Street's bulge bracket and Responsible for developing almost ten years, he has England operating from three has been identified as one of the innovative products such as the gained experience in finance, large sites in North London, w orld's most important banks, eSignatur solution w hich allow s major change and various employs 10,000 staff and delivers upon w hich international financial customers to sign loan applications roles across operations care to over 1.6 million patients a stability depends online Focused on creating bedrock year Santander Consumer Bank has digital experiences for some Will is also the Executive lead for over 700 000 customers and 5000 1.2 million corporate credit the Trust’s modernization of its sales finance partners served by card holders and creating non-clinical support services our 800 employees of varied scale to underpin future backgrounds across Sweden, business growth Norw ay, Finland and Denmark Billy Ferguson Richard Stephane Delbecque Isaías Reina Head of Kernick Group Head of Mobile Head of IT Models Enterprise Architecture Head of IT AXA and Processes Aldermore Bank Strategy and Architecture A Writer of the AXA Santander- Madrid Founded in 2009, Aldermore is Direct Line Group Mobile Strategy Global executive w ith 19 years of a modern, SME-focused bank Responsible for developing the An entrepreneur-minded successful local and international w hich challenges the IT strategy across the whole of innovative and result-driven experience established view of what the organization, w orking with executive w ith 15 years of In his role he is key in influencing banking should be a digital team to put in place a product leadership in business and IT to implement Aldermore is a ‘challenger bank’ w inning app development international mobile, w eb and strong foundations for a successful w ithout branches. Its profit more strategy social media management digital strategy using the new than doubled in 2014 to £56m Direct Line Group is listed on The AXA Group company is a framew ork, as w ell as other the London Stock Exchange component of the Euro Stoxx 50 innovative approaches to new and is a constituent of the stock market index business needs FTSE 100 Index. Banco Santander is the largest bank in the Eurozone and one of the thirteen leading banks in the w orld in terms of market capitalization Edw in Van Raalte, Bil Ahmed, Nicholas McQuire Executive Board Head of Product Vice President, Member Innovation Enterprise Research Rabobank Investec CCS Insight In terms of Tier 1 capital, Bil specializes in building start- Having Rabobank is among the top 30 ups, and is currently Heading previously w orked for IDC, BT largest financial institutions in Up a start-up for Investec and 451 Reasearch, Nick is the w orld. As of December Corporate Treasury, helping currently lead CCS Insight's 2014, total assets amount to clients manage the risk Enterprise Research Practice €681 billion w ith a net profit of associated w ith foreign focused on mobile enterprise Would you like to join our Executive €1.8 billion. Global Finance exchange, commodity and strategy. Speaker Panel? Please get in touch ranks Rabobank 10th in its interest rate fluctuations, CCS Insight provides market with our Event Director at survey of “the world’s safest inflation risk, balance sheet information, analysis and [email protected] banks” structure and investment intelligence through Rabobank is the largest requirements. publications, events, consulting, financial services provider in A Fortune 250 company, and databases. the Netherlands and operates Investec is an international in 42 countries. specialist banking and asset management group that operates in the United Kingdom, South Africa, and Australia. 1 | P a g e please note: this agenda may be subject to change 15th March 2016, London Mobility Financial Services Exchange 15th March 2016, London 08:00 - 08:55 Registration & Coffee Breakfast Briefing: Enabling the Digital Transformation in Light of Security Regulations Improving the security of digital user channels in order to maximise customer engagement What shape are mobility platforms going to take in the future? Improving the effectiveness of processes by standardising and simplifying the infrastructure landscape through 09:00 - 09:10 system integration Aligning digital and data strategy by identifying the best way of unifying representations of key data How far can you take security risks in order to digitally transform? How does it work? The early morning breakfast briefing w ill kick-start the day w ith opportunities for learning, sharing of ideas, lively debate and netw orking. Breakfast is served at 7:50am w ith a presentation follow ed by an interactive session between panellists and the audience. Chair’s Opening Remarks 09:10 - 09:20 A welcome from our Chairman, Steven Hardy, Director of Digital Transformation, Barclaycard Successfully Implementing New Technology Interactive Debate: Creating a Successful Mobility Roadmap - the Must-Have Strategic Elements Designing and implementing a innovative mobile product through an agile business strategy Debating how to enhance and improve the financial services global B2B mobile payment activities App development as an in-house process: how to effectively source and retain talent that will give your apps the 09:20 - 09:50 market edge Steven Hardy, Director of Digital Transformation, Barclaycard Richard Kernick, Head of IT Strategy, Direct Line Bil Ahmed, Head of Product Innovation, Investec Moderated by Nicholas McQuire, Vice President, Enterprise Research ,CCS Insight Case study: Reaping the Rewards of Personalisation Uncovering how to utilise personalisation in order to reduce time to market Examining how to innovate when designing and implem enting mobile apps to successfully connect with the 09:50 – 10:20 customer Maximising workplace efficiency by automating customer services Peter Leijonspjuth, Head of Digital Channels, Santander Consumer Bank AB – Sweden Think Tank 1: Enabling Digital Transformation in a 10:25 - 10:55 One-to-One Business Meetings Secure Environment 11:00 - 11:30 One-to-One Business Meetings & Networking Security, Apps & BYOD Keynote Presentation: Legacy Systems in the Digital Age - Time to Move Away from the Old and Embrace the New? 11:35 - 12:05 Aligning business objectives by taking into account significant cultural change and cost implications A clean slate: what are the new banks doing to make their systems as simple as possible? @Anytime @Anyplace: Enabling customers to access services by upgrading legacy systems to digital platforms Contingency plan: From old to new systems – how to keep the business competitive 2 | P a g e please note: this agenda may be subject to change 15th March 2016, London The 80-20 rule: The importance of retiring legacy systems and not leaving outliers. Billy Ferguson, Head of Enterprise Architecture, Aldermore Bank Think Tank 2: BYOD: Uncovering Solutions for 12:10 - 12:40 One-to-One Business Meetings Segregating Corporate and Personal Data - Who Pays the Bill? 12:40 - 13:30 Networking Lunch Break 13:35 - 14:05 One-to-One Business Meetings & Networking R4: An Introduction to Mobile Test R2: The Right Blend Between R5: How Can Business and IT Management – Best Practice to Consumer and Employee – the Collaboration be Best Approached in Enhance User Satisfaction by Order to Fully Support Mobile Testing the Seamlessness of Mobile 14:10 – 15:10 Shape of Mobility Platforms in the Future? Strategy? Websites Brian Lilley, VP of Mobile Isaías Reina, Head of IT Models and Chris Dale, Senior Test Manager & Ian Technologies, Credit Suisse Processes, Santander Juliff, Test Automation Manager, Simplyhealth Think Tank 3: Identifying the Most Effective Methods of 15:15 - 15:45 One-to-One Business Meetings Developing Apps Across Multiple Platforms 15:50 - 16:20 One-to-One Business Meetings & Networking Mobility: An Opportunity to Improve End-User Experience Quite-fire Keynote: A Cross-Industry Perspective on the Value and Opportunities Mobility Brings to Organizations 16:25 - Highlighting Key Learnings from the Healthcare Vertical 16:50 William Smart, CIO, Royal Free London NHS Foundation Trust Workshop 1: Mobile Centres of Excellence: What are the benefits and how can they best be used? 16:50 - How to maximise efficiency when enabling a mobility strategy from within a financial organisation Ensuring customer-facing digital products are of the highest quality to best represent your brand 17:15 How to enhance flexibility when creating mobile products of a consistent high quality Stephane Delbecque, Group Head of Mobile, AXA Workshop 2: Integrating the Offline and Online Worlds in Order to Combine the Best of Breed of Big Data, edx, and Innovation in Order to Enhance Growth 17:15 – 17:40 Enhancing the customer experience by creating mobile products that integrate the online and offline worlds The possibilities of data- making mobile a primary customer channel Integrating web 3.0 into a mobility strategy in order to stay ahead in the digital space Edwin Van Raalte, Executive Board Member, Rabobank 17:40 - Chair’s Closing Remarks 17:45 17:45 - NETWORKING DRINKS RECEPTION 18:45 3 | P a g e Limited Availability – Call Us Now to Reserve Your Seat! please note: this agenda may be subject to change +44 (0) 207 368 9484 [email protected] .