Public Disclosure Authorized INTERNET OF Public Disclosure Authorized THINGS The New Government to Business Platform Public Disclosure Authorized A REVIEW OF OPPORTUNITIES, PRACTICES, AND CHALLENGES Public Disclosure Authorized © 2017 The World Bank Group 1818 H Street NW Washington, DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org All rights reserved. This volume is a product of the staff of the World Bank Group. The World Bank Group refers to the member institutions of the World Bank Group: The World Bank (International Bank for Reconstruction and Development); International Finance Corporation (IFC); and Multilateral Investment Guarantee Agency (MIGA), which are separate and distinct legal entities each organized under its respective Articles of Agreement. We encourage use for educational and non-commercial purposes. The findings, interpretations, and conclusions expressed in this volume do not necessarily reflect the views of the Directors or Executive Directors of the respective institutions of the World Bank Group or the governments they represent. The World Bank Group does not guarantee the accuracy of the data included in this work. Rights and Permissions This work is product of the staff of the World bank with external contributions. The find- ings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of the World Bank, its Board of Executive Directors, or the governments they repre- sent. Nothing herein shall constitute or be considered to be a limitation upon or waive of the privileges and immunities of the World Bank, all of which are specifically reserved. ii INTERNET OF THINGS The New Government to Business Platform A REVIEW OF OPPORTUNITIES, PRACTICES, AND CHALLENGES 1 Table of contents ACKNOWLEDGMENTS 4 Ludwigsburg 44 Mannheim 46 9 EXECUTIVE SUMMARY Reutlingen 48 IoT in Action (Main Findings) 11 Estonia 50 The IoT Toolkit – What Governments Can Do 13 Kazakhstan (Astana) 54 Leadership/Policy 13 Strategy and Implementation 14 Canada 58 Capacity and Engagement 15 Mississauga 60 Ontario Tire Stewardship (OTS) 62 A Note on the Methodology 15 Ontario - Technical Standards and Safety Authority 64 INTRODUCTION & METHODOLOGY 19 Background 19 United States of America 66 Study Approach 20 Japan (Kobe City) 67 Jurisdictional Scan 20 United Arab Emirates (Dubai) 69 Literature Survey 21 India (Rajkot) 70 Marketplace Survey 21 RECOMMENDATIONS AND TOOLKIT WHAT IS INTERNET OF THINGS? 25 FOR GOVERNMENTS 75 Elements of an IoT System 25 Leadership/Policy 75 Sensors 25 Proactive Policy 75 Networks (or Connection Technologies) 25 Vision/Strategy Alignment 76 Analytics 26 Strategy and Implementation 76 The Analog Components of IoT 26 Sandboxes to Test Policy/Technology 76 IoT Challenges 26 Public-Private Partnerships and Platforms 77 Technology 26 Independent Coordinators 77 Privacy and Security 27 Local Business Models 78 Interoperability of IoT Systems 27 Develop Infrastructure for IoT 78 Market Readiness 27 Capacity and Engagement 78 Reliability 27 Engagement, Awareness, and Trust-Building 78 Develop IoT Capacity Within and IOT ON THE GROUND 31 Outside Government 78 United Kingdom 32 Standardization 79 Milton Keynes 35 Bristol 37 LOOKING AHEAD 83 Germany 40 BIBLIOGRAPHY 85 Hamburg Port 42 2 APPENDIX A. IOT QUESTIONNAIRE 93 APPENDIX B. IOT SYSTEMS, PLATFORMS, AND APPLICATIONS 97 APPENDIX C. IOT STANDARDS AND CONSORTIA 103 APPENDIX D. IOT IN SOCIAL MEDIA, SOCIAL GROUPS, MEETING GROUPS, ALLIANCES 105 APPENDIX E. ADDITIONAL NOTES ON IOT IN GOVERNMENT 107 3 Acknowledgments his publication was funded by a data innovation matter expert on IoT. Nexleaf Analytics, a not-for-profit grant from the Trust Fund for Statistical Capacity firm in California, USA, undertook a marketplace survey. TBuilding (TFSCB), a multidonor trust fund man- Stefan Beissweinger and Asset Bizhen provided local aged by the Development Economics Data Group (DEC- knowledge and expertise from Germany and Kazakhstan. DG) at the World Bank. The Innovations in Development Jeevan Mohanty provided information on the current work Data (IDD) pilot window of TFSCB supports testing and in India. The project team would also like to thank Yeraly scaling of new approaches, technology, and collaboration Beksultan in Kazakhstan for his feedback and input. Maja for more effective and efficient data collection, manage- Andjelkovic, Carlo Maria Rossotto, Syed A. Mahmood, ment, and use to build the capacity of government agen- and Trevor Monroe were the peer reviewers of the report. cies, and other development stakeholders, to monitor and Ganesh Rasagam and Dahlia Khalifa provided overall accomplish the Sustainable Development Goals (SDGs). guidance. Alla Morrison and Grant James Cameron served as the liaison with TFSCB. Several people provided input and contributed to the report. At the World Bank, the project was led by Prasanna The authors of the report would like to also acknowledge Lal Das. Srikanth Mangalam, Public Sector Innovation the significant contribution of experts and practitioners Specialist, was the lead consultant. Dr. Mehmet Yuce, (listed in the table below) from outside the World Bank Professor at Monash University, Australia was the subject who provided input to the report. Name Organization City/Country Shawn Slack City of Mississauga Canada/ Mississauga Sven Tretrop City of Mississauga Canada/ Mississauga Wilson Lee Technical Standards and Safety Authority Canada/ Toronto Roger Neate Technical Standards and Safety Authority Canada/ Toronto Andrew Horseman Ontario Tire Stewardship Canada/ Toronto Carmelina Macario Resource Productivity and Recovery Authority Canada/ Toronto Mary Cummins Resource Productivity and Recovery Authority Canada/ Toronto Mohammed Abdulla Shael AlSaadi City of Dubai Dubai/ United Arab Emirates Siim Sikkut Ministry of Economic Affairs and Communication Estonia (Government of Estonia) Anna Piperal e-Estonia Estonia Doris Pold e-Estonia Estonia Peep Poldsamm Estonian IoT Association Estonia Margus Püüa Estonia e-Governance Academy Estonia Uuno Vallner Estonia e-Governance Academy Estonia Alanus von Radecki Fraunhofer Institute Germany Steffen Braun Fraunhofer Institute Germany Nora Fanderl Fraunhofer Institute Germany Constanze Heydkemp Fraunhofer Institute Germany Petra Steffens Fraunhofer Institute Germany Mike Weber Fraunhofer Institute Germany Jens Tiemann Fraunhofer Institute Germany Christine Brockmann Rhine Neckar Metro Germany Thomas Langkabel Initiative D21 and Microsoft Germany Germany Inka Woyke City of Reutlingen Germany/ Reutlingen Christian Hammel Technologiestiftung Berlin Germany/ Berlin Andrea Brauning City of Ludwigsburg Germany/ Ludwigsburg 4 Name Organization City/Country Georg Pins City of Mannheim Germany/ Mannheim Nina Kruppenbacher City of Mannheim Germany/ Mannheim Banchhanidhi Pani City of Rajkot India/ Rajkot Taisuke Matsuzaki Kobe City Japan/ Kobe City Stephen Ullathorne Gas Tag United Kingdom Adrian Webb Gas Tag United Kingdom Leigh Greenham Council of Gas Detection and Environmental Moni- United Kingdom toring Helen Mainstone Department for Digital, Culture, Media and Sport United Kingdom (Government of U.K.) Amy Taylor Digital Catapult United Kingdom Idris Jahn Digital Catapult United Kingdom Matthew Fox Future Cities Catapult United Kingdom Tom Leaver Future Cities Catapult United Kingdom Isabella Myers Independent Consultant United Kingdom Lorraine Hudson The Open University United Kingdom Theo Tryfonas University of Bristol United Kingdom Rebecca di Corpo University of Bristol United Kingdom Sophie Ross-Smith University of Bristol United Kingdom Nina Purcell United Kingdom Food Standards Agency (Govern- United Kingdom ment of U.K.) Kevin O’Malley Bristol City Council United Kingdom/ Bristol Penny Evans Knowle West Media Centre United Kingdom/ Bristol Geoff Snelson City of Milton Keynes United Kingdom/ Milton Keynes Vijay Sankaran IBM United States of America V. K. Shankar Intel Corporation United States of America Sundip Doshi AerNos United States of America Olzhas Sartayev JSC «Astana Innovations» Kazakhstan Zhanat Dubirova Olexand Chuprina Bakhytzhan Ualikhan Aktore Barlybayev Azat Kudaibergenov Department of Information Technologies of Astana Tursyngali Zhakenov Astana Passenger Transport Office Esenaliyev Anuarbek Astana Energy Department Arsen Kozhanov Department of Public Utilities of Astana Alzhan Abdrakhmanov JSC «National Infocommunication Holding «Zerde» Baysatov Yerbol Astana City Construction Management Rinat Ramazanovich Housing Inspectorate of Astana Miras Maratovich Management of natural resources and regulation of nature management in the city of Astana Kairat Akhmetov Korkem Telecom Asset Issekeshev Mayor of Astana Malika Bekturova Deputy Mayor of Astana Serik Kurmanov JSC «Kazakhstan Industry Development Institute» Tangul Abdrazakova JSC «Kazakhstan Industry Development Institute» Vladimir Turekhanov Kazakhstan Association of Automation and Robotics Kurmangaliyeva Bikesh Darovna JSC «Kazakhtelecom» Arman Doskaliyev Chief (or deputy) physician City polyclinic #7 Ivan Urievich LLP «Astana Tazartu» Orakbay Nurlan Kalabayevich Ingundinov Nurlan LLP dispatch center of state entity «Astana Passenger Transport Office» 5 6 EXECUTIVE SUMMARY 7 8 Executive Summary he Internet of things (IoT), or its sibling, Internet of everything (IoE), has gone from being a buzzword AT A GLANCE Tto almost an imperceptible part of our lives. It is so prevalent that we barely notice it anymore. Our phones Still early days for IoT in government contain a variety