RegionalRegional FireFire ServicesServices StudyStudy CitiesCities of:of: ClaytonClayton MaplewoodMaplewood OlivetteOlivette RichmondRichmond HeightsHeights UniversityUniversity CityCity NovemberNovember 20092009 Regional Fire Services Study Cities of: Clayton Maplewood Olivette Richmond Heights University City Prepared by Phil Kouwe Kent Greene Martin Goughnour John Best Robert McNally Emergency Services Consulting International 25200 SW Parkway Ave. Suite 3 Wilsonville, Oregon 97070 800-757-3724 www.ESCI.us November 2009 Regional Fire Services Study Clayton, Maplewood, Olivette, Richmond Heights, University City Table of Contents Table of Figures ............................................................................................................................ v Acknowledgements...................................................................................................................... ix Executive Summary ......................................................................................................................1 Report Conventions ......................................................................................................................9 Emergency Services Survey ......................................................................................................9 RECOMMENDATIONS...................................................................................................................................9 Section 1: Emergency Services Agency Evaluations .................................................................11 Objective One: Organizational Overview..................................................................................11 HISTORY, FORMATION, AND GENERAL DESCRIPTION ..................................................................................11 GOVERNANCE AND LINES OF AUTHORITY...................................................................................................18 FOUNDATIONAL POLICY ............................................................................................................................20 ORGANIZATIONAL DESIGN.........................................................................................................................26 Financial Overview ...................................................................................................................31 BUDGET PROCESS ...................................................................................................................................31 AUDITS ....................................................................................................................................................33 REVENUE HISTORY AND FUNDING .............................................................................................................35 PENSION PLANS .......................................................................................................................................46 CAPITAL IMPROVEMENT PROGRAM/PLAN (CIP) .........................................................................................50 Objective Two: Service Delivery and Performance ..................................................................52 9-1-1 AND DISPATCH/NOTIFICATION SYSTEMS...........................................................................................52 DISTRIBUTION ANALYSIS...........................................................................................................................57 SERVICE DEMAND ANALYSIS.....................................................................................................................75 RELIABILITY ANALYSIS ..............................................................................................................................85 CONCENTRATION ANALYSIS ......................................................................................................................87 RECORDED SYSTEM RESPONSE PERFORMANCE........................................................................................91 TURNOUT TIME INTERVAL .......................................................................................................................102 Objective Three: Staffing ........................................................................................................107 ORGANIZATIONAL STRUCTURE ................................................................................................................107 ADMINISTRATION AND SUPPORT STAFF ...................................................................................................112 EMERGENCY SERVICES STAFF................................................................................................................115 CRITICAL TASK STAFFING .......................................................................................................................118 INCIDENT STAFFING PERFORMANCE ........................................................................................................120 STAFF ALLOCATION AND ASSIGNMENT OF RESPONSIBILITIES....................................................................122 APPLICATION AND RECRUITMENT ............................................................................................................124 Objective Four: Personnel Management ................................................................................127 DISCIPLINARY AND APPEALS PROCESSES................................................................................................128 EMPLOYEE BENEFITS .............................................................................................................................128 COMPETENCY AND PROMOTIONAL TESTING PROCESSES .........................................................................129 Objective Five: Management Component ..............................................................................132 MISSION, VISION, STRATEGIC PLANNING, GOALS AND OBJECTIVES...........................................................132 INTERNAL AND EXTERNAL COMMUNICATIONS...........................................................................................133 DOCUMENT CONTROL AND SECURITY......................................................................................................139 REPORTING AND RECORDS.....................................................................................................................144 FIRE DEPARTMENT ACCREDITATION ........................................................................................................146 Objective Six: Training Programs ...........................................................................................148 GENERAL TRAINING COMPETENCIES .......................................................................................................148 TRAINING STAFF ....................................................................................................................................151 TRAINING FACILITIES ..............................................................................................................................153 Page i Regional Fire Services Study Clayton, Maplewood, Olivette, Richmond Heights, University City EMERGENCY MEDICAL SERVICES FACILITIES ...........................................................................................155 ENTRY LEVEL TRAINING..........................................................................................................................156 ONGOING SKILLS MAINTENANCE TRAINING ..............................................................................................156 PRE-PROMOTION DEVELOPMENT TRAINING .............................................................................................167 TRAINING PROGRAM PLANNING...............................................................................................................168 COMPETENCY-BASED TRAINING ..............................................................................................................169 TRAINING RECORDS AND REPORTS.........................................................................................................169 Objective Seven: Fire Prevention Programs...........................................................................171 CODE ADMINISTRATION ..........................................................................................................................171 NEW CONSTRUCTION REVIEW ................................................................................................................172 AUTOMATIC FIRE SPRINKLERS ................................................................................................................173 FIRE SAFETY INSPECTIONS .....................................................................................................................173 PUBLIC SAFETY EDUCATION ...................................................................................................................174 FIRE INVESTIGATION...............................................................................................................................177 INCIDENT INFORMATION ANALYSIS...........................................................................................................179 Objective Eight: Major Capital Assets ....................................................................................181 FACILITIES .............................................................................................................................................181