Transit Development Plan 2019 DRAFT 6/5/2019 Spokane Transit assures nondiscrimination in accordance with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act. For more information, see www.spokanetransit.com. Upon request, alternative formats of this information will be produced for people who are disabled. Please call (509) 325-6094 (TTY Relay 711) or email [email protected]. Transit Development Plan ii Spokane Transit Authority DRAFT 6/3/2019 Table of Contents Section 1: Introduction and Agency and System Overview ...................................................................................... 2 Mission ................................................................................................................................................................ 2 Vision ................................................................................................................................................................... 2 STA Priorities ....................................................................................................................................................... 2 Background .......................................................................................................................................................... 2 Agency Leadership ............................................................................................................................................... 3 2019 Board of Directors ...................................................................................................................................... 4 Service Characteristics ......................................................................................................................................... 4 Service Area ......................................................................................................................................................... 7 Section 2: 2018 Accomplishments .......................................................................................................................... 11 WSDOT State Transportation System Policy Goals ........................................................................................... 11 Ridership ............................................................................................................................................................ 11 Fleet ................................................................................................................................................................... 12 Capital Projects .................................................................................................................................................. 12 Communications ................................................................................................................................................ 13 Planning Efforts ................................................................................................................................................. 14 Section 3: 2019 Annual Strategic Plan .................................................................................................................... 16 Introduction ....................................................................................................................................................... 16 2019 Goal & Strategy Overview ........................................................................................................................ 16 Plan Basis ........................................................................................................................................................... 16 Plan Context ...................................................................................................................................................... 17 Plan Funding ...................................................................................................................................................... 17 National & Regional Challenges ........................................................................................................................ 17 Goal & Strategies ............................................................................................................................................... 18 Conclusion ......................................................................................................................................................... 19 Section 4: Guiding Principles and Major Activities (2019-2025) ............................................................................. 21 Board Guidance for 2019 TDP ........................................................................................................................... 21 Major Activities 2019-2025 ............................................................................................................................... 21 Funding Considerations ..................................................................................................................................... 23 Section 5: Service Implementation Plan (2020-2022) ............................................................................................ 25 Introduction ....................................................................................................................................................... 25 Overview ............................................................................................................................................................ 25 Service Change Dates ........................................................................................................................................ 26 Transit Development Plan iii Spokane Transit Authority DRAFT 6/3/2019 Existing Conditions ............................................................................................................................................ 26 Route Numbering .............................................................................................................................................. 29 Programming of Major Service Improvements and Revisions .......................................................................... 30 Service Change Process Timelines ..................................................................................................................... 34 Summary of Service Planning Customer Input .................................................................................................. 36 Passenger Load Standards ................................................................................................................................. 37 Conceptual 2022 Transit Network ..................................................................................................................... 38 Section 6: Capital Improvement Program (2020-2025) .......................................................................................... 40 Introduction ....................................................................................................................................................... 40 Overview of Capital Programming and Implementation .................................................................................. 40 Capital Programs 2020-2025 ............................................................................................................................. 43 Section 5307 Program of Projects ..................................................................................................................... 54 Section 5310 Apportionment Program ............................................................................................................. 56 Section 5339 Bus and Bus Facilities ................................................................................................................... 57 Fleet Acquisition Plan ........................................................................................................................................ 59 Section 7: Operating and Financial Projections ...................................................................................................... 63 Appendix A – Performance Measures .................................................................................................................... 66 1. Ensure Safety ............................................................................................................................................. 66 2. Earn and Retain the Community’s Trust .................................................................................................... 67 3. Provide Outstanding Customer Service ..................................................................................................... 68 4. Enable Organizational Success ................................................................................................................... 70 5. Exemplify Financial Stewardship ................................................................................................................ 71 Appendix B – System Ridership, Miles & Hours 1998 - 2018 .................................................................................. 72 Appendix C – 2018 Fuel Consumption .................................................................................................................... 75 Appendix D –