Contents Page 01 Chairman’s Message Turning 25: Looking Back To Move Forward 02 Chief Executive’s Message 03 Board of Directors Standing Strong And United In 05 Board Committees A Crisis 06 Senior Management 09 Organisation Structure 10 Chapter 1 15 Chapter 2 23 Chapter 3 28 Chapter 4 34 Chapter 5 38 Awards Rallying Together Reinvigorating Redefining Safe Revitalising Reimagining For Land Transport Rail And Inclusive Active Mobility Technology 39 Contracts Awarded Keeping Commuters Striding Ahead In Commuting Dedicating More Space Sustainable And In FY2019/20 Moving Reliability For Public Transport, Smart Transport Improving Connectivity, Active Mobility And Supporting Health And Enhancing Reliability Accessibility And Safety Transforming The Community Uses Safety Efforts With Technology Workforce Enhancing Road 41 Contracts To Walk, Cycle And Ride Help For The Industry Expanding Our Rail Connections And Safety Around Singapore Be Awarded In Connectivity Boosting Connections Keeping Public FY2020/21 Wayfinding: Boosting The Taking You From Paths Safe Commuter Experience Point To Point Commuting With Ease 43 FY2019/20 Financial Highlights 5-Year Financial Summary 2019/20 LTA ANNUAL REPORT CHAIRMAN’S MESSAGE Chairman’s Message Riding Out The Crisis interchanges, to ensure they can I am certain we will bounce back with be safely used by motorists and renewed vigour to pursue the vision Together commuters. sketched out in LTMP 2040 – to build an inclusive, connected and car-lite As we commemorate our silver jubilee, Turning 25: We monitored the COVID-19 situation system that is safe and reliable. We we are mindful that it comes during a on the ground closely, and refined our continue to provide substantial grants global pandemic that brought much land transport policies accordingly. to develop our rail network, including of the world to a standstill for several Looking Back To Move Forward We implemented precautionary the Thomson-East Coast Line, as well months. measures and made adjustments to as through the Bus Contracting Model, the train and bus frequencies and to ensure that public transport meets Every day, public transport workers routes. We also worked with the Point- Singapore’s evolving needs. continued to operate trains and buses, to-Point (P2P) operators, the National man stations and interchanges, and Taxi Association and National Private This is a journey we embarked on carry out maintenance and engineering Hire Vehicles Association to outline with you, a journey towards a future- works. Thousands of taxi and private steps to protect our P2P drivers and ready and integrated land transport hire car drivers still plied the roads, their passengers. system. Here’s to more seamless and as did food delivery workers on roads sustainable commutes and travels! and paths. Together with the public transport operators, we ramped up our Forging Ahead With cleaning regimes during the Circuit Breaker, which we continue to maintain. Renewed Vigour The pandemic has shown that we have When I joined the Land Transport rail lines criss-crossing the city-state. The Islandwide Cycling Network At the same time, we continued to a responsive and adaptable team at Authority (LTA) in April 2016, Singapore This will increase to 360 km with programme and the NSC make up a maintain our roads and transport LTA, and a land transport system that had just held its inaugural car-free the addition of two upcoming rail crucial part of our LTMP 2040, which facilities such as bus stops and can withstand shocks. Sunday two months before in the lines – the Jurong Region Line and envisions a transport network that downtown area. Cross Island Line. Rail reliability has is convenient, well-connected and improved too, with our trains travelling supports healthy living. With the roads closed off to cars, longer distances before encountering the spaces were transformed as a delay of five minutes. thousands turned up to stroll, skate Green Goals And Growth and cycle in the city centre with their In 2019, we crossed the 1 million Apart from greater connectivity, we friends and family. Parents with young Mean Kilometres Between Failure are also working to make our public children came with mats and food target, a year ahead of schedule. This transport sector more energy efficient. for a picnic on the green lawns, while makes our rail network as reliable as On this front, we have been making others joined in the fun with their pets. top metros like Hong Kong MTR and clear strides towards our goal of a 100 Taipei Metro. per cent cleaner, greener public bus Back then, going car-lite was a relatively fleet by 2040. new buzzword. Today, it is a key part We are now standing at an inflection of our urban mobility development as point of our land transport history, We have 50 diesel hybrid buses plying we imagine a future of transport that as we work towards a car-lite and the roads since last year, and 60 is more connected and accessible. sustainable land transport system. fully electric buses will be deployed Our vision is sketched out in our Land There are many possibilities for the progressively. These fully electric Transport Master Plan (LTMP) 2040. transport of tomorrow, from integrated buses will help us reduce emissions corridors that promote our Walk- by up to 7,840 tons of carbon dioxide How land transport has evolved is Cycle-Ride (WCR) initiative to greener emissions a year – equivalent to the remarkable. As we look ahead to travel options. amount generated by 1,700 cars. Chan Heng Loon Alan celebrating LTA’s 25th anniversary, Chairman it is also a time to take stock of how We will also be moving towards having far we have come, and chart our way Roads That Connect Us all our vehicles run on cleaner energy forward. We are making our roads friendlier to by 2040, with electric vehicles (EVs) pedestrians, riders and commuters. playing a key role towards this vision. LTA was established in 1995. At that The upcoming North-South Corridor To support this, the public EV charging time, the North-South and East-West (NSC) is a good example of how we infrastructure will be expanded to Lines had just become fully operational, have integrated various transport 28,000 charging points by 2030. and we were working on adding more options. Policies to incentivise the purchase rail lines, including Light Rapid Transit of fully electric cars will also be systems in the heartlands, to boost The NSC was first conceptualised as introduced. LTA will continue to work connectivity deep in the residential a vehicular expressway, but we have on the implementation details towards estates. since redesigned it to be Singapore’s achieving this vision. longest transit priority corridor. We are Singapore has come a long way since also developing our cycling network to then. We now have over 232 km of support our WCR vision. 01 2019/20 LTA ANNUAL REPORT CHIEF EXECUTIVE’S MESSAGE Chief Executive’s Message Standing Strong Ngien Hoon Ping And United In A Crisis Chief Executive 2020 has been eventful and Rising To The COVID-19 Leaping Forward With strategy to sustain rail reliability unforgettable, a year marked by and deepen core rail engineering COVID-19. As a nation, we faced Challenge Rail Reliability capabilities. The first phase is unprecedented challenges, including scheduled to open by end 2022. The pandemic tested our ability to COVID-19 aside, rail remains the a two-month Circuit Breaker when be nimble and creative in developing backbone of our land transport many activities ground to a halt. policies to address rapidly changing system and we have much to celebrate However, this is not the case at LTA. Enhancing Connectivity situations. this year. We had to ensure that essential Through Infrastructure workers could continue to make their Our Transport Ambassadors were I am delighted to share that our Mean Our rail network continued to journeys as efficiently and safely as out on the frontlines encouraging Kilometres Between Failure, which expand with the opening of Canberra possible, while keeping our public commuters to maintain safe distancing, measures how long trains travel Station on the North-South Line on transport workers safe too. and to refrain from talking on public before a downtime, has continued 2 November 2019. It is the second transport, in order to keep them to exceed 1 million train-km since station in Singapore to be added to an I am proud of how our people rallied We are tripling the cycling path network Transformation Map, a roadmap where safe during their transient journeys July 2019. The Circle Line recorded existing, operational line and will save together and stepped up to the task. from 460km today to about 1,300km by one of the key focus areas lies in skills on trains and buses. Cleaning and the more recent best result with 3.4 residents living nearby 10 minutes’ We faced the pandemic and the 2030. To make sure everyone can enjoy maintenance, upgrading and reskilling maintenance of our trains, buses, taxis million train-km in the same period. journey time to the city. new normal together, calmly and these amenities, we have taken decisive in preparation for the evolving land and transport nodes were stepped up. decisively by prioritising the interests policies, and stepped up enforcement transport landscape. These have become the norm and will The credit must go to our dedicated The first phase of the Thomson-East of commuters. Over 700 LTA staff were and regulations to ensure active continue to keep us safe. rail operator teams who enabled the Coast Line, comprising Woodlands out during the Circuit Breaker, toiling mobility remains viable and safe for all We also continue to work closely with Early Closures and Late Openings North, Woodlands and Woodlands to keep Singapore moving safely, path users.