SureMark 4610 Printers User’s Guide for Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6 Updated April 2, 2009 GA27-4151-07 SureMark 4610 Printers User’s Guide for Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6 Updated April 2, 2009 GA27-4151-07 Updated April 2, 2009 Note Before using this information and the product it supports, be sure to read Appendix H, “Safety information,” on page 197 and the general information under Appendix I, “Notices,” on page 203. April 2009 This edition applies to IBM SureMark Printer Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6 and TM6. Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. Click Publications. A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to: IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 1997, 2006. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Updated April 2, 2009 Contents Figures............................xi Tables............................xiii Preface ...........................xv Who should read this manual....................xv How this manual is organized ...................xv Related publications and diskettes..................xvi Where to find more information ...................xvi Tell us what you think ......................xvi Summary of changes .....................xvii % GA27-4151-07 (April, 2009) ....................xvii GA27-4151-07 (February/March, 2007 update) .............xvii GA27-4151-07 (May, 2006) ....................xvii Web-only update GA27-4151-06 (December, 2005) ...........xvii GA27-4151-06 (August, 2005) ...................xvii Web-only update for corrections to GA27-4151-05 (August, 2004) ......xvii Web-only update for corrections to GA27-4151-05 (August, 2003) ......xvii Web-only update for Model TI8, GA27-4151-05 (April, 2003) .......xviii Web-only update for GA27-4151-04 (March, 2002) ...........xviii Web update for GA27-4151-04 (June, 2001) .............xviii GA27-4151-04 ........................xviii GA27-4151-03 .........................xix GA27-4151-02 .........................xx Part 1. General information ..........................1 Chapter 1. Introduction ......................3 Printer overview .........................3 Description of models .......................4 Features used with the SureMark printers ..............6 Comparison of the SureMark models ................7 Planning information .......................9 Your responsibilities ......................9 Limitations ..........................9 Communication interfaces ....................10 Temperature and humidity limits .................10 Physical dimensions ......................10 Power requirements ......................12 Hardware requirements .....................13 Software requirements .....................13 Resident code pages .....................15 Bar codes..........................15 Chapter 2. Installation instructions.................17 Unpacking the printer ......................18 Installing a SureMark printer ....................18 Installing for EIA-232/RS-485 communication .............18 Installing SureMark for USB communication .............21 Using the wall mounting feature...................23 Installing the fillers .......................24 Installing fillers for EIA-232/RS-485 printers .............24 © Copyright IBM Corp. 1997, 2006 iii Updated April 2, 2009 Installing fillers for USB printers..................26 EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9) 28 Baud rate selection ......................28 EIA-232 communications protocol selection .............28 EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) ....30 Baud rate selection ......................30 EIA-232 communications protocol selection .............30 USB communication mode ....................31 USB selection .........................31 Chapter 3. SureMark installation, service, and utility software ......33 Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) ............................34 Offline configurations for Models TI8, TI9, TG8, TG9 ..........34 Using the IBM Diagnostics for the POS Systems and Peripherals (all models except Models TI1 and TI2) ..................34 Using the reference/service diskettes (Models TI1 and TI2) .......35 4610 fonts and logos utilities ....................37 Utility diskette ........................37 IBM Diagnostics for POS Systems and Peripherals package (all models except TI1 and TI2) .....................37 Proportional font conversion utility ..................37 Firmware update ........................37 Using a firmware update diskette (Models TI1 and TI2 only) .......38 Using POSS for Windows to update SureMark printer firmware (RS-485 and USB only) .........................39 Using JavaPOS for Windows to update SureMark printer firmware (EIA-232, RS-485, and USB)......................39 Updating SureMark firmware using temporary EIA-232 attachment .....40 Limitation on updating firmware ..................41 Emulating the IBM Model 3 or Model 4 printers .............41 Limitations for emulation ....................41 Printing saved data ......................41 Emulating an Epson single-station printer (single-station only) .......43 Enabling Epson emulation ....................43 Limitations for Epson emulation ..................43 MICR data parser sample code (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9 only) ............................44 Resources on the Internet .....................44 Part 2. Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9 .........45 Chapter 4. Operation ......................47 Operating controls and indicators ..................47 Ribbon loading .........................51 Paper loading .........................53 Clearing jams in the check flipper area ................55 % MICR reader read head cleaning ..................56 Thermal print head cleaning ....................57 Document scanner cleaning (Model TI8, TI9, TG8, TG9) .........59 Document scanner calibration (Models TI8, TI9, TG8, TG9) ........60 Chapter 5. Testing and problem analysis ..............61 Testing the printer ........................61 Offline tests ..........................62 Customer receipt test .....................62 iv SureMark Printers User’s Guide Updated April 2, 2009 Document insert test ......................63 MICR reader and check flipper test (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9 only) .........................65 EIA-232 hex dump ......................66 Resetting the printer - offline ...................66 Electronic journal dump.....................66 Problem determination ......................67 Part 3. Models TF6 and TM6 .........................69 Chapter 6. Operation (Models TF6 and TM6) .............71 Operating controls and indicators ..................71 Paper loading .........................71 Thermal print head cleaning ....................73 Chapter 7. Testing and problem analysis (Models TF6 and TM6) .....75 Testing the printer ........................75 Offline test ..........................76 EIA-232 hex dump .......................77 Resetting the printer - offline ....................78 Problem determination ......................78 Part 4. Appendixes..............................79 Appendix A. Consumable supplies.................81 Paper specifications .......................81 Thermal paper ........................81 Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 only) .......................82 Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 only) ............................83 % Expendable supplies .......................83 Appendix B. Printer maintenance procedures ............85 % Product care procedures .....................85 Service provider system maintenance procedures ............85 Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 .......85 Models TF6 and TM6 .....................85 Appendix C. Technical information.................87 General description .......................87 Specifications .........................87 Memory units .........................89 Immediate commands ......................89 Voltage conversion circuitry ....................89 RS-485 serial I/O parameters ...................90 Cash drawer connector pin assignments ...............90 EIA-232 connector pin assignments .................91 EIA-232 parameters .......................91 USB connector pin assignments ..................92 Code page definitions ......................92 Generic code page ......................93 Code page 437........................94 Code page 858........................95 Code page 860........................96 Contents v Updated April 2, 2009 Code page 863........................97 Code page 865........................98 Character fonts .........................98 Thermal printing font ......................98 Impact printing fonts (Models