Sunshine Coast Hospital and Health Service Mental Health and Addiction Services Our care is: person-centred, recovery oriented, evidenced-based and inclusive of family and carers. Gympie Mental Health Team Who is the service for? Any individual with mental health concerns living in the Gympie region. The Gympie Mental Health team have This includes child and youth mental health and older specialists to help with mental disorders and serious mental persons mental health specialist programs. health concerns for children, adolescent, adults and older persons. Treatment consists of intake/ assessment and case management for individuals suffering from psychosis, both acute and persistent mood, anxiety or eating disorders, and How to access the service those with situational crises which may lead to self-harm Please contact a mental health intake officer: (07) 5489 or inappropriate behaviour directed towards others. Case 8777 from 8.00am to 4.30pm Monday to Friday. managers will work with clients to: • develop an individual management plan Consumers can self-refer, or be referred by a family member or friend direct to a mental health intake officer. • to provide education and support as well as psychological Referrals can also be made through general practitioners and medication management and the emergency department of the Gympie Hospital • facilitate access to specific support services (e.g. other and community service agencies. Staff at the emergency government and non-government agencies such as G.P. department of Gympie Hospital can also contact the intake allied health or other counselling services) officer on behalf of the person. If assessment is required the consumer will be given an appointment by the Gympie mental • consult and liaise with primary health care providers and health team. private sector service providers (e.g. general practitioners) • monitor and review individual management plans. What services do we provide? The service is provided free of charge for Medicare eligible Acute inpatient services individuals. Adult patients and older persons requiring more intensive treatment can be admitted to the specialised mental health Who are we? units of the Nambour General Hospital. The Gympie Child and Youth team facilitate admissions to the specialist Mental • Psychiatrists and registrars Health Unit at the Lady Cilento Children’s Hospital or the • Mental health nurses Royal Brisbane and Women’s Hospital for adolescents. • Allied Health—social workers, psychologists, occupational therapists Continuing treatment and services • Administrative staff. A case manager will be assigned to all accepted referrals, and will facilitate services for Gympie Mental Health team consumers, according to their needs. Discharge and follow-up Feedback Individual care and treatment plans are drafted in conjunction We encourage anyone who wishes to provide feedback on any with the consumer and when discharge planning occurs it aspect of our service to speak to a staff member or complete a usually involves the post care options to be followed up by consumer feedback form. This feedback may be a compliment, the nominated G.P. In some cases this may also include a thank you, concern or suggested improvement: community support group, or other identified agencies, and/ www.health.qld.gov.au/sunshinecoast/html/complnt.asp or counsellor input (which can be coordinated via the G.P.) The consumer can self-refer again if they identify requiring additional input from the Mental Health Service, as can the family/carer/G.P. or agency if they are concerned at any changes or risk. Is the service confidential? The service has a commitment to respecting consumers’ rights to privacy, dignity and confidentiality. We are also committed to individual social wellbeing and safety. It is fundamental to a consumer centred approach, that information is shared when appropriate between clinicians, the consumer and those involved in helping a person’s recovery. Clinicians will request consent prior to sharing clinical information about the treatment plan. For further information please refer to: www.health.qld.gov.au/publications/clinical-practice/ guidelines-procedures/clinical-staff/mental-health/guidelines/ info_sharing.pdf Recovery framework The National Framework for Recovery Oriented Mental Health Services defines personal recovery as being able to create and live a meaningful and contributing life in a community of Contact details: choice, with or without the presence of mental health issues. Gympie Mental Health Team The underpinning action of recovery is resilience. The team will 20 Alfred Street, Gympie Qld 4570 work in a manner to support the resilience of the individual. This holistic approach offers greater opportunity for positive Locked Mail Bag 15, Gympie QLD 4570 engagement with families, friends and communities. For further Ph: (07) 5489 8777 Fax: (07) 5489 8779 information please refer to: www.coaghealthcouncil.gov.au Opening Hours: Monday to Friday 8.00am to 4.30pm Rights and responsibilities After hours contact: (07) 5489 8777 (diverts to 1300 MH CALL) or if non urgent leave a message. While accessing Mental Health and Addiction Services the following rights for patients and consumers apply: Gympie Hospital ph: (07) 5489 8444 • to be treated with respect, dignity and consideration for your privacy, religion and cultural background Mental Health Access Service • to be informed about services, treatment and options in a clear new referrals 24- hours: 1300 MH CALL and open manner (1300 64 22 55) • to participate in decisions about your healthcare • to have the right to access safe and quality healthcare. www.health.qld.gov.au/sunshinecoast/mhas The Australian Charter of Healthcare Rights was developed to identify the rights of patients and consumers when seeking or In an emergency dial ‘000’ receiving healthcare services and can be found here: www.safetyandquality.gov.au/wp-content/uploads/2012/01/ Charter-PDf.pdf Standard 2 Standard 11 Standard 12 Partnering with © State of Queensland Service delivery Provision of care (Sunshine Coast Hospital and Health Service) 2016 consumers http://creativecommons.org/licences/by/3.0/au/deed.en.