Club 21 Membership Enhancements

Club 21 Membership Enhancements

greaterbenefi ts than ever Dear Member, We continually strive to improve the Club 21 regional membership programme for the benefit of our members to provide an enhanced shopping experience with Club 21. Several improvements to the Club 21 regional membership programme have been made which will take effect from 1 August 2013. INSTANT² REDEMPTION CLUB 21 REDEMPTION CLUB 21 POINTS¹ VALIDITY DOLLARS Enjoy an enhanced shopping From 1 August 2013, Club 21 experience when you shop at Redemption Vouchers will be points¹ will be valid for as long Club 21 boutiques and Club 21 replaced by instantly² redeem- as your Club 21 card member- Online across the region as you able Club 21 Redemption Dollars. ship remains active. This means may now redeem your Club 21 These dollars can be redeemed at you will now be entitled to roll points¹ instantly² to offset all Club 21 boutiques across over your points¹, however against purchases. This benefit is Hong Kong, Indonesia, Malaysia, long your card remains active. effective from: Singapore, Taiwan and Thailand (available in Hong Kong and 1 August 2013 Taiwan in the first half of 2014 Singapore, Thailand and only) and when you shop at Club Club 21 Online 21 Online. 1 September 2013 CLUB 21 REGIONAL Indonesia and Malaysia PROGRAMME EXPANSION INTO First half of 2014 HONG KONG AND TAIWAN Hong Kong and Taiwan We are very pleased to announce CLUB 21 BIRTHDAY DOLLARS that Hong Kong and Taiwan will join the regional membership MEMBER DISCOUNT³ POLICY Birthday Vouchers issued to programme from: CHANGE Elite, Prestige and Classic card members will be replaced by 1 July 2013: Hong Kong If you are an Elite, Prestige or instantly² redeemable Club 21 1 August 2013: Taiwan Classic card member, you can Birthday Dollars. These dollars now enjoy your member discount can be redeemed at any Club 21 Highlights: Earn points¹ at 3% of together with the use of Club 21 boutique in Thailand only. your transaction value. Redeem Redemption Dollars (formerly your Club21 points¹ instantly². known as Redemption Vouchers) Club 21 Birthday Dollars will be when you shop across Hong Kong, issued to your membership Enjoy your Elite, Prestige or Indonesia, Malaysia, Singapore, account on the first day of your Classic discount³ privilege when Taiwan, Thailand and at Club 21 birthday month and will be valid you shop at Club 21 boutiques in Online. for 2 months. Hong Kong and Taiwan. We hope these enhancements will make your shopping experience at Club 21 a more convenient and rewarding one. For full details on the regional programme, please visit www.club21global.com Thank you for your support and we look forward to seeing you soon. Your sincerely, Paradee Tiyavacharapong CRM Manager Club 21 Membership Enhancements 1 CLUB 21 POINTS¹ 1.1 OVERVIEW Exchange your Club 21 points¹ for either Redemption Dollars or for getaway, dining, beauty or lifestyle vouchers from Club 21 partners. 1.2 EARNING OF CLUB 21 POINTS¹ At Club 21 Boutiques When you shop at Club 21 boutiques in Hong Kong, Indonesia, Malaysia, Singapore, Taiwan and Thailand, earn Club 21 points¹ that are equivalent to 3% of your transaction value. This is also applicable on purchases made during Club 21’s end-of-season sale. At Club 21 Online When you shop at www.club21online.com , across Brunei, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, earn Club 21 points¹ that are equivalent to 3% of your transaction value. This equates to 2 points¹ for every USD0.80 spent. This is also applicable on purchases made during Club 21’s end-of-season sale. Club 21 Points Earning Rate Currency Value Club 21 Points Hong Kong HKD 6 2 points¹ Indonesia IDR 8,000 2 points¹ Malaysia MYR 2.50 2 points¹ Singapore SGD 1 2 points¹ Taiwan TWD 25 2 points¹ Thailand THB 25 2 points¹ Club 21 Online USD 0.80 2 points¹ 1.3 REDEMPTION OF CLUB 21 POINTS¹ Instant² Redemptio n Enjoy an enhanced shopping experience when you shop at Club 21 boutiques across the region as you may now redeem your Club 21 points¹ instantly² to offset against your purchases. This benefit is effective from: 1 August 2013- Singapore, Thailand and at Club 21 Online 1 September 2013- Indonesia and Malaysia First half of 2014- Hong Kong and Taiwa n Club 21 Redemption Dollars Club 21 Redemption Dollars are treated as cash which can be used to offset against your purchases instantly² at Club 21 boutiques and at Club 21 Online. When using your Redemption Dollars at Club 21 boutiques, a One-Time Password (OTP) will be sent to your registered mobile number for the purpose of security and prevention of fraud. In order to enjoy the full benefits of this feature, please update your mobile number at [email protected] or call Club 21 Member Hotline +662 2542121, Mon – Fri, 9.00 am – 6.30pm. Club 21 Partner Redemption Vouchers Club 21 also offers a range of getaway, dining, beauty and lifestyle redemption options from our partners for which you may choose to redeem your points¹ with. For the full list of vouchers available, please visit www.club21global.com or call Club 21 Member Hotline +662 2542121, Mon – Fri, 9.00 am – 6.30pm. Club 21 Points¹ Validity Club 21 points¹ will be valid for as long as your Club 21 card membership remains active. This means you are now entitled to roll over your points¹, however long your card remains active. Membership Tier To Renew Renewal Status Unredeemed (# of points¹ that need to Points Status be accumulated within 12-months, excluding rolled over points) Elite 200,000 points¹ Renewed Transferred Prestige 100,000 points¹ Renewed Transferred Classic 30,000 points¹ Renewed Transferred Regular/SuperNature Regular 1,000 points¹ Renewed Transferred Regular/SuperNature Regular <1,000 points Expired Forfeited 2 CLUB 21 BIRTHDAY DOLLARS 2.1 OVERVIEW Membership Tier Birthday Dollars Value Validity Elite THB 10,000 2 months Prestige THB 5,000 2 months Classic THB 2,500 2 months Instantly² redeemable Club 21 Birthday Dollars issued to Elite, Prestige and Classic card members can be redeemed at any Club 21 boutique Thailand only. These dollars will be issued into your membership account on the first day of your birthday month and it will be valid for 2 months. 2.2 CLUB 21 BIRTHDAY DOLLARS REDEMPTION Club 21 Birthday Dollars are treated as cash which can be used to offset against your purchases instantly² at Club 21 boutiques. When using your Birthday Dollars at Club 21 boutiques, a One-Time Password (OTP) will be sent to your registered mobile number for the purpose of security and prevention of fraud. In order to enjoy your birthday privilege, please update your personal details and mobile number at [email protected] or call Club 21 Member Hotline +662 2542121, Mon – Fri, 9.00 am – 6.30pm. 3 CLUB 21 MEMBER DISCOUNT³ 3.1 CLUB 21 MEMBER DISCOUNT³ SUMMARY Membership Tier Discount³ To Qualify To Renew Discount (# of points¹ that need to ((# of points¹ that need Validity be accumulated within to be accumulated 12-months, excluding within 24-months) rolled over points) Elite 15% 200,000 points¹ 200,000 points¹ 2 Years Prestige 15% 100,000 points¹ 100,000 points¹ 2 Years Classic 10% 30,000 points¹ 30,000 points¹ 2 Years Regular/ - - 1,000 + points¹ - SuperNature Regular + Excludes initial 1,000 points¹ earned during membership application 3.2 AT CLUB 21 BOUTIQUES & ON CLUB 21 ONLINE Club 21 member discounts³ are valid on regular-priced items at all Club 21 boutiques across 6 countries as well as at Club 21 Online across 7 countries. Club 21 Boutiques are available in: Club 21 Online is available in: Hong Kong Brunei Indonesia Indonesia Malaysia Malaysia Singapore Philippines Taiwan Singapore Thailand Thailand Vietnam 3.3 MEMBER DISCOUNT³ USABILITY Payment with Club 21 Points¹ Mode of Payment Member Discount³ Applicable Club 21 Redemption Dollars Club 21 Birthday Dollars Payment with Vouchers Mode of Payment Member Discount³ Applicable Club 21 Gift Voucher Club 21 Promotion Voucher Mall Issued Vouchers ¹ Club 21 points will not be issued on purchases made using vouchers as payment, during Bazaars, at any sale location and on purchases that are discounted at 60% and above its original retail price (regardless of purchase location), nor will points be issued on purchases of hampers, promotion items, bulk buys and delivery charges at SuperNature Singapore stores, unless otherwise stated. ² Instant redemption of Redemption Dollars is not valid for use during sales, in conjunction with any other promotions, with promotion or bank vouchers, at any sale location, at store-in-stores in Hong Kong, Indonesia and Singapore and on consignment and selected products, unless otherwise stated. Instant redemption of Birthday Dollars is not valid for use regionally, with promotion or bank vouchers, at any sale location and at store-in-stores in Hong Kong, Indonesia and Singapore, unless otherwise stated. ³ Discount privilege is not valid on consignment and selected products, at store-in-stores in Indonesia and Singapore, at Pomellato in Singapore, and on farm boxes, hampers, promotion items, bulk buys and delivery charges at SuperNature Singapore stores, unless otherwise stated. A maximum discount of 10% is applicable at Comme des Garcons POCKET, on Comme des Garcons PLAY products and on Balenciaga bags in Singapore. ^Complimentary tailoring, upon proof of purchase, is valid for 6 months thereafter..

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