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Fax: 010-58560690 http: //www.cmbc.com.cn TABLE OF Part II: Build a Sustainable Bank and a Time-Honored Enterprise CONTENTS 02 Message from the Chairman Targeted Poverty Alleviation: Creating Happy Life 04 Message from the President Insisting on the Mission and Promoting Poverty Alleviation 39 Conducting Financial Poverty Alleviation and Highlighting Financial 41 Power of Minsheng Bank Minsheng Moments Carrying out targeted Poverty Alleviation and Adhering to 45 38 Sustainable Development Path Corporate Profile 06 Highlights in 2016 07 06 Responsibility Management 08 Taking People as the foremost: Achieving Common Growth with Employees Respecting Talents and Protecting Basic Rights and Interests 51 Cultivating Talents and Providing Broad Development Space 52 Part I: 50 Retaining Talents and Building Minsheng Homeland 53 From the People, For the People Green Initiative and Environmental Protection: Building Beautiful Ecology Green Credit Guarantees Ecological Progress 57 Integrity for the People: Green Operation Fosters Environmental Protection Culture 58 Adhering to Sustainable Development 56 Green Public Welfare Creates Beautiful Future 61 Optimizing Governance and Regulating Management 13 Holding the Bottom Line and Keeping Stable Development 13 Innovation and Public Welfare: Returning to Shareholders and Creating Values 17 12 Building Harmonious Society Public Welfare Highlights Spirit of Minsheng Bank 65 Interaction for the People: Volunteer Service Warms Thousands of Families 68 Achieving Mutual Benefts and Win-Win Results 64 Cultural Campaign Leads Social Progress 70 Implementing National Strategies and Serving Economic 21 Future Prospects 74 Development Adhering to Opening-Up and Development and “Going 24 Appendix 76 20 Global” by Integration of the Bank and Enterprises Appendix I: Key Performance Indicators 76 Appendix II: Responsibility Awards & Honors 77 Appendix III: Reporting Specifications 78 Innovation for the People: Appendix IV: Rating Report 79 Creating Values for Customers Appendix V：Assurance Report 80 Leading the Market and Serving the Real Economy 27 Appendix VI: Key Data Preparation & Reporting Basis 83 Providing High-Quality Service and Creating Values for 29 Appendix VII: Suggestions & Feedbacks 84 26 Customers Appendix VIII: Notes on Terms 85 Message from the Chairman When the high wind comes, it’s the right time to set sail. In 2016, and ecological protection-oriented credit policies, and explored the Chinese economy was like a steady sailing giant ship with new development mode of green finance. We earnestly built a a great mission, riding the waves of reforms. In that year, China shared life space and spiritual homeland for Minsheng people, Minsheng Bank also made drastic changes, sailed through wind and we operated several public welfare art institutions, supported and waves, and moved forward bravely, striving to achieve the the protection of traditional cultures, and promoted innovation in grand vision of “build a sustainable bank and a time-honored public welfare, making contributions to the building of a harmonious enterprise.” society…… When you eat the fruit, remember who planted the tree; when You will go further when you keep kindness in mind. We you drink the water, remember who dug the well. We have always have always been on the right “main channel” in the past 21 adhered to the corporate mission of “From the people, for the extraordinary years. people”, dedicated to innovation, fully performed responsibilities, continuously transformed corporate development mode, Minsheng Bank is like the evergreen bamboo. During the period of continuously improved service level, continuously enhanced the the “13th Five-Year Plan,” which inherits the past and ushers in the institutional foundation of management, and continuously explored future, we will jointly create a great “new era”. the behavior paradigm of sustainable development. And based on those, we have fostered our capability, character and culture, In the new era, we have witnessed the effective promotion making contributions to the overall development, harmony, and of structural reform of supply side, and the fast and sound progress of the society. development of socialist market economy. In the new era, we have witnessed the practical implementation of the targeted Xi Jinping, General Secretary of the Central Committee of the poverty alleviation and development strategy, and will witness the Communist Party of China, said, “Socialism is in what we achieve realization of “two-century goals” in the near future. In the new in action” The road to responsibility performance is never fat; the era, we have witnessed the establishment of Xiong’an New Area, inherent diffculty entails extraordinary courage, and only persistent raising the curtain for a strategy crucial for a millennium to come in efforts befit this commendable cause. In 2016, we worked hard boosting coordinated development and Beijing, Tianjin, and Hebei in a down-to-earth manner, using responsibility performance and region, and promoting new-type socialist urbanization building…… accountability undertaking to solve the issues in the process of In the new era, we aspire to become a pioneer and witness of development and to achieve the mission of Minsheng people. China’s reform and development. We spared no effort to promote the “Phoenix Project”, deepened reform on systems and mechanisms, and strove to become a Standing at the beginning point of new historical circle, Minsheng leading “international, integrated, professional and digitalized” people should focus on big picture, grasp general trends, and look bank. We fully implemented national strategies, served real towards great matters. economy, comprehensively promoted structural reform of supply side, and made special effort to prevent capital fowing from real In face of new historical opportunities, Minsheng people will ensure to virtual economy. We actively supported inclusive finance, put that plans adapt to trends, actions adapt to trends, and trends are forward the strategic stewardship service plan for non-state-owned seized as opportunities to act. enterprises (NSOEs), and tried the best to achieve common growth with customers. We carried out targeted poverty alleviation in a deep-going way, gathered force, increased investment, and Hua County in Henan Province, a targeted poverty alleviation unit of Hong Qi China Minsheng Bank, was lifted from poverty at the end of 2016. Chairman of China Minsheng Bank We continuously formulated and improved resource conservation- 02 2016 Corporate Social Responsibility Report 2016 Corporate Social Responsibility Report 03 Message from the President In 2016, China Minsheng Bank stayed true to the mission of serving development channel, provided broad learning and growth space for people’s livelihood, integrated reform and innovation into the employees, and help employees achieve their individual value. We management of all employees, all businesses, and all processes, and constantly built a homeland for Minsheng people, making employees strove to build an outstanding benchmark bank featuring appreciation get the senses of belonging, accomplishment, and happiness. of customers, pride of employees, satisfaction of shareholders, assurance of regulatory authorities, respect of industrial peers, and We have adhered to the principle of green development. The Bank recognition of society, achieving the harmonious coexistence of has supported green credit from a strategic height, enhanced corporate development, social progress, and livelihood improvement. environmental and social risk management, identified the key development fields of green credit, adopted differentiated credit We have adhered to the principle of integrity and honesty. The policy, optimized and adjusted credit structure, focused on supporting Bank has constantly optimized corporate structure and governance industries relating to energy-saving and environmental protection, and mechanism, carried out lean management, insisted on basic principles, explored new development mode of green credit. The Bank has also kept stable growth, fully promoted the “Phoenix Project”, completed insisted on green operation, fostered environmental protection culture, two phases of 26 projects and achieved fruitful results, and deepened and promoted sustainable development of the society. reform on systems and mechanisms, striving to build a leading “international, integrated, professional and digitalized” bank. We have adhered to the principle of making contributions to society. The Bank has enhanced the support for targeted poverty alleviation, We have adhered to the principle of mutual benefits and win-win and established the “Leading Group for Financial Poverty Alleviation results. The Bank has actively supported the implementation of Work”, achieving new breakthrough in promoting economic and national strategies and made contributions to the “Belt and Road” social development of poverty-stricken areas. Hua County in Henan initiative and regional economic development; further improved the Province, a targeted poverty alleviation unit of China Minsheng Bank, sustainable development capability of agriculture, constantly explored was lifted from poverty at the end of 2016. The Bank has set up the new financial service modes for strategic emerging industry and “Public