2013 Progress Report SMU Office of Information Technology University Goals Throughout the report blue boxes like this highlight University goals that each project supports. Our Vision Support the academic and administrative mission of the University Our Mission Actively seek input from our customers, understand their needs and challenges, work with them to implement appropriate solutions, and create and nurture the vital information technology environment required for SMU to achieve its vision of excellence in education Table of Contents Welcome 3 Journey of OIT 4 About Us 6 Up and Coming Projects New Software Aids Faculty 8 Telephony Upgrade Planning 10 Fiber Cable Plant 10 Distributed Antenna System 11 Connect with OIT University Data Center 12 smu.edu/oit High Performance Computing 14 Technology News Sustainable Security 16 smu.edu/OIT/StayInformed/Newsletter Information Security 18 Twitter Enhanced Support 20 twitter.com/smuoit New and Expanded Services 21 Blog IT Unification 22 blog.smu.edu/itconnect 2 Welcome Welcome Front row left to right: Roxanne Crowley (Financial Officer), George Finney (Director), Karie Conklin (Assistant to the CIO), andAbby Kinney (Director) Back row left to right: Ron Lujan (Director), Joe Gargiulo (CIO), Brad Boeke (Director), Jesse Miller (Director), and Allen Hughes (Director) e have been busy working We manage hundreds of projects a We invite you to review our Progress to deliver the services that year. Without a standardized project Report to see some of the projects our students, faculty, staff, management, change management, that we have been working on and the Walumni, and visitors not only expect and incident management incredible people that get it done. but also depend on as they live, study, methodology, our ability to deliver work, and visit our campus. projects in a timely manner with the Thank you for your continued support! Change in technology is incredible highest level of quality would be and almost impossible to keep up with. impossible. As we have developed our Our challenge is to manage an ever project management processes, we changing service catalog by removing continue to look for ways to improve it. outdated services and expanding timely resources. Our vision must take into account the correct blend of strategic projects. Most organizations could spend 100% People are our most of their efforts just keeping the lights on. For SMU to be competitive, we important asset! must ensure that we are focusing “ adequate resources on transformative ” projects while delivering excellent operational services. Over the last 10 years, our world class We have been working diligently to team has focused on strengthening update our enterprise architecture our technical competencies, expertise, and technology. Numerous projects and customer service skills. We are have been completed to ensure your highly motivated and trusted -Joe Gargiulo our infrastructure is rock solid and IT provider. We work every day to Chief Information Officer expandable to meet our growing needs. demonstrate that desire! Welcome 3 Journey of OIT From the Arrival of Internet to Present 1995 • Internet: first available on campus (5 Mbps) • Pegasus Project: deploy computers to all desks 2003 1996 • Active Directory: one common login and password • Digital Commons: website creation services offered • Digital Commons merges with Academic Computing • Email: available for all students • Internet: available in residence halls 2004 • Access.SMU: Self-Service added • Classroom Tech Support • Information Commons created 1999 • SMU Budgets • Internet: capacity continues to increase • Internet2: bandwidth between universities • PONI (Voyager) 2007 • Y2K preparations • Laptop and cellphone encryption • Security Awareness campaign begins 2000 • Virtual machines implemented for servers • Wireless printing in libraries • Exchange email: secure access via desktop, web, and mobile devices • Web CT: end users now in 1000’s 2005 1997 • Blackboard: pilot • Internet: capacity doubled 2006 1998 • Blackboard replaces Web CT • Improved security with Network • Access.SMU Access Controls (NAC) • Digital Commons: Web CT pilot • SMU joins iTunes U • Internet: capacity doubles again • Wi-Fi: available across campus • Internet: available in fraternities • SMU Financials • SMU STAR: formed to assist Faculty on technology projects 2001 • Access.SMU: Student Administration module added 2002 • Wi-Fi: available in the library and commons 4 Welcome 2008 • ImageNow (AdminImages) • Locker.SMU: campus-wide online storage 2013 • Safe Assign for Blackboard detects plagiarism • Adobe enterprise agreement for • Sitecore: web content editing and management system Master Collection • VPN implemented • Budgets.SMU: Hyperion budget system • Wiki.SMU: online documentation system • Bush Library: quadrupled network for opening • CrashPlan Pro: enterprise backup 2010 • Firewalls replaced • AMA (Account Maintenance Automation): Access. • Lists.smu.edu: email subscription SMU and Active Directory linked management tool • Inside.SMU: SharePoint 2010 rolled out • Protection of Minors: Blackboard • LanDesk portal course created • Schedule.SMU: room scheduling system • Student Learning Outcomes: provide support for SACS requirements • Sustainable Security Initiatives begins 2011 • Sync: Access.SMU database • Conflict of Interest workflow split preparation • Digital Signage • Tracking Module for Risk Management • OIT collaborates with CUL Touch Learning Center • University Data Center • Patterson Data Center upgrade • Wi-Fi: expansion in residence halls • Service Desk moved to Fondren Library 2012 • Access.SMU 9.0 • Adobe enterprise agreement for Creative Suite • Apps.SMU: provides access to applications in virtualized environment • Cox email consolidation • Dynamic Host Configuration Protocol: network standardization • Email encryption • Lync: instant messaging • SMU-in-Plano Data Center • Tech Fund model management 2014 Plans ~Distributed Antenna System ~Fiber Cable Plant: connects Data Center to campus 2009 ~High Performance Computing capacity more than quadruples ~Phone replacement begins • Blog.SMU • eProcurement: module added to SMU Financials • High Performance Computing • Lyle email consolidation/unification • Spam.smu.edu: spam filtering system • Taos network Welcome 5 About Us Brad Boeke Ron Lujan George Finney Academic Application Information Security Technology Development and Our team is responsible for monitoring a diverse security We support faculty, staff, Support Services infrastructure to protect the and students in academic University network and data. We technology use, innovation, We are technical developers that offer programming and recommend security architectures, and experimentation at SMU. provide centralized database Our team of four full-time consulting for the Access.SMU, AdminImages, Sitecore, SMU security, review vendor security, professionals and eight specially- capture security logs, oversee trained students provide for the Budgets, SMU Financials, and Voyager (PONI) systems. This security investigations, review support and training for SMU’s contracts, and manage firewalls and Learning Management System team maintains, customizes, and interfaces database applications. other security technologies. We have (Blackboard); educational partnered with the Controller’s office technology; digital media; Web Our team also provides web infrastructure support, to educate campus merchants in the Content Management (Sitecore protection of credit card data and in and WordPress); and, research development, and desktop database support. compliance with credit card security and statistical computing, standards. Our mission is to partner including the use of statistical and with all departments to provide mathematical software programs. expert consulting to ensure that all University servers and technology services meet security best practices. 6 Welcome Allen Hughes Abby Kinney Jesse Miller System Services Technology Support Telecommunications We are responsible for providing Services Services servers, storage, and systems software services. Systems Our team is responsible for client We are responsible for maintaining services include High Performance technology support to all students, the campus wired and wireless Computational Computing support faculty, staff and others affiliated with networks (including upgrading and for the SMU research community, the University. Our support includes installing network equipment), inside/ enterprise database support, web the following services: IT Help outside cable plant, telephone and infrastructure, unified messaging Desk for reporting all technology voice mail operations as well as services, SMU account and access related requests and issues; client providing SMU directory assistance. management, SMU ID Card support, hardware and software support Our team provides long distance, hosted department applications, for 5,000+ computing devices calling card, and audio conferencing virtualized hosted systems, file (including procurement, installation, services for faculty, staff, and students storage services, server data backup software installations and updates, and is responsible for cellular and services, content management and recycling); Audio/Video (AV) cable services contracts. support services, and collaboration installation consulting and support systems support services. for AV equipment; departmental cellular phone acquisition and support; training for Access.SMU, AdminImages, Adobe applications,